aska Posted April 15, 2019 Share Posted April 15, 2019 (edited) hi, I'm experiencing flat line too I run iCUE 3.14.104 + H100iv2 , K95 RGB PLATINUM and updated Win10Pro Custom temps curves Here's latest log generated by icue [edit] just got flatlined minutes ago adding Service_Error.log and the updated other log2019-04-15T17-05-00.logService_Error.log Edited April 15, 2019 by aska Link to comment Share on other sites More sharing options...
travman320 Posted April 16, 2019 Share Posted April 16, 2019 (edited) Awesome to see this has been acknowledged after many many months. I also use a custom fan curve so it'd be interesting to test one of the default fan profiles based on previous input. This has been a consistent issue in iCUE 3.X (no issues previously in iCUE 2.X and LINK combination). Attached is a screenshot of the flatline state, plus two sensor logs: 1) Post-flatline from the screenshot 2) Restarting iCUE, launching a game (Shadow of Tomb Raider), and showing how the sensors freeze up at a certain point and then no longer log. I don't have any error logs to report since iCUE is not generating any error logs associated with this problem. However the Sensor Logs randomly stop (I ran the game for about 3 hours, and it stopped logging 1-hour in). Cooler fans stay static speed when iCUE sensors freeze up and requires restart to remedy. I am sporting iCUE 3.14.104, a H100i v2, i5-6600K CPU (not overclocked at the moment), an Asus Z170 Mobo, and don't run any other software monitoring system hardware performance/temps.iCUE Sensor Log.zip Edited April 16, 2019 by travman320 Link to comment Share on other sites More sharing options...
Xploder270 Posted April 16, 2019 Share Posted April 16, 2019 I'm having this problem with Division 2. After a play session, the iCUE client is either just frozen/crashed or I can't apply settings to my Commander Pro (new fan curves can be set but they never get applied while sensors/rpm still update). Restarting the corsair service doesn't work for bringing back control for my CP. I need to reboot. Division 2 runs at 100% CPU a lot and sometimes lags out other applications like Discord. This could be the culprit. I have iCUE SDK disabled and don't use the iCUE integration ingame. This happens with both stock iCUE and CPUIDSDK dll's renamed. Link to comment Share on other sites More sharing options...
WhiskeyOmega Posted April 16, 2019 Share Posted April 16, 2019 just to add its now happening with me as of the last 2 versions. requires constant restarting due to cpu spikes and high memory usage Link to comment Share on other sites More sharing options...
travman320 Posted April 17, 2019 Share Posted April 17, 2019 I also use a custom fan curve so it'd be interesting to test one of the default fan profiles based on previous input. I did the same testing tonight (2.5 hours straight) with a default fan curve (balanced) and had no issues with the sensor freezing / flatlining. It may be an issue with the way iCUE processes custom curves. Thanks for highlighting this Jay (and whoever else previously), custom fan curves seem to be the culprit. Link to comment Share on other sites More sharing options...
davtenks Posted April 17, 2019 Share Posted April 17, 2019 My icue also freezing with costum fan curve. you notice it like a year later? pathetic. i could sue you for damaging my cpu. i wont buy a corsair product anyway. had only trouble. Link to comment Share on other sites More sharing options...
karajan Posted April 20, 2019 Share Posted April 20, 2019 i could sue you for damaging my cpu. Fans don't have to run aggressively on water cooled system, it wont damage your CPU if fans are not running according to the curve. In my experience fans did not stop in any scenario, for me they actually run faster when iCUE freezes. The CPU also protects it self from being damaged if it reaches very high temps. Link to comment Share on other sites More sharing options...
davtenks Posted April 22, 2019 Share Posted April 22, 2019 still its a product which one of the main features dont work. its ridicilous. The whole Product and software is useless if the main use dont work. Corsair you have a Software which freez constantly and makes the whole brand useless. Pathetic. Never never corsair again. also 10 of my friends wont buy corsair anymore and aslo their friends. Link to comment Share on other sites More sharing options...
Sacco Belmonte Posted April 22, 2019 Share Posted April 22, 2019 Here is working like a charm. Just disable CorsairAsetek if you use HWinfo too. Otherwise iCUE will freeze. If you plan to run really heavy tests or programs that use 100% on all cores (rendering) either transfer the performance to the Cooler and don't run iCUE during that or leave one or two cores free so iCUE has enough CPU time to do its job. Me having a 1800x 8c / 16t allows me to do that. Also Process Lasso is your friend as you can permanently set your apps CPUs affinity. Link to comment Share on other sites More sharing options...
davtenks Posted April 24, 2019 Share Posted April 24, 2019 i wont do anything. this bot have to provide a software which works in any case. like VERY other company does since windows xp. corsair is the only company in the world with a softare that dont work. Link to comment Share on other sites More sharing options...
Ragfer Posted April 24, 2019 Share Posted April 24, 2019 Hi there. Currently I am using only Corsair K70, no fans, nothing else, just the keyboard. Crash problem also exists here (happens a lot through the day). During gameplay the animation on keyboard freezes. When software crashes not a single macro is working. During this time, opening iCUE is pointless, only loading cursor appears. Meanwhile, "iCUE.exe *32" process jumps from cool 0-5% CPU usage to even 50% (fluctuates between 30-50%). System starts lagging and only solution is to shut down process and start iCUE again. Been like that since few months and still exists as of update 3.14.104. Just to point out. I had no problems when using old CUE and a few months after iCUE "debut". Link to comment Share on other sites More sharing options...
Viibou Posted May 1, 2019 Share Posted May 1, 2019 Not having this pushed off the front page so: Bump!! Link to comment Share on other sites More sharing options...
BrewMyTeabag Posted May 1, 2019 Share Posted May 1, 2019 Not having this pushed off the front page so: Bump!! Still having the issue, no update has solved it. Corsair may have recognized it's an issue, yet we're still suffering from the problem. No apology, no compensation, nothing. I'm not asking for freebies, just something to say that they've messed up for the past YEAR we've all had this issue. Link to comment Share on other sites More sharing options...
Viibou Posted May 1, 2019 Share Posted May 1, 2019 I think a few have figured out its to do with custom fan curves. Unfortunately the default fan curves are total shizzle so thats not an option for me and also not a solution to a problem that has been present in every single iCue release up to now. Fortunately I have two monitors which means I game on one and have iCue and the task manager open on the other. When the app flatlines i can then easily "end" the corsairservice in the task manager to get my custom curves and monitoring back. Totally bonkers to be honest. Link to comment Share on other sites More sharing options...
Ragfer Posted May 2, 2019 Share Posted May 2, 2019 I think a few have figured out its to do with custom fan curves. Yeah, sure. It's fan curve issue. When using only keyboard. Without Corsair fans or cooler. Link to comment Share on other sites More sharing options...
Viibou Posted May 6, 2019 Share Posted May 6, 2019 Yeah, sure. It's fan curve issue. When using only keyboard. Without Corsair fans or cooler. Sorry man, didn't see your post. Still, no need to be snarky. Link to comment Share on other sites More sharing options...
Ragfer Posted May 6, 2019 Share Posted May 6, 2019 Sorry man, didn't see your post. Still, no need to be snarky. By now it's not even about being snarky, nor is it even about all bugs and glitches. Now, it's about that we spent hundreds of $ on Corsair stuff, yet it can't work because their software is absolute trash. By now many think that you would probably be better with chinese 1/5 cost counterpart that at least works and you don't have to worry about damaging your hardware because this trash software glitches out again. Link to comment Share on other sites More sharing options...
BangDead1991 Posted May 6, 2019 Share Posted May 6, 2019 (edited) I think you are confused. This post has nothing to do with keyboard issues. The bug causes the temperature monitoring/graphing in iCue to freeze and flatline. This disables iCue's ability to monitor temperatures and adjust fan speeds accordingly. It has been suggested that this may be caused by using custom fan curves. Edited May 8, 2019 by BangDead1991 Link to comment Share on other sites More sharing options...
DarkArhon1st Posted May 8, 2019 Share Posted May 8, 2019 So Corsair took one year and this problem didn't be solve?????Soon it will be summer and how to save my cpu.WDNMD Link to comment Share on other sites More sharing options...
SgtDaytime Posted May 11, 2019 Share Posted May 11, 2019 Hi all, Been following this thread ever since I had the same issue as you guys. I can confirm I was using a custom fan curve and the only way I could get it to work again was to restart the service. However a few weeks back I did a full firmware update to my commander Pro which seems to have fixed it completely for me. According to icue the firmware was up to date but I forced an update on it anyway. Hope this helps Link to comment Share on other sites More sharing options...
aska Posted May 15, 2019 Share Posted May 15, 2019 Hey guys, I apologize for the lack of update from us with regards to this issue. I don't blame you guys for being frustrated, I totally understand where you're coming from. I went through the thread and it seems like this freezing issue is pretty consistent from system configuration to another, so I don't think it's platform dependent due to various system configs that I've seen on this thread. I do remember a number of users reported this issue a few months back, so we then logged it and made our software team aware that we're seeing this freezing issue in the field. And so I thought the new iCUE release would have addressed this issue by now, apparently that's not the case. So just a heads up, about two weeks ago, Tech Support has set this issue to high priority for the software team to look at and have it evaluated to see what's triggering the system to freeze. I've asked both tech support and software team to provide us an update once they've all sorted out the root cause, and potentially a permanent solution, which I am really hoping for. Again, sorry guys for not keeping you in the loop. I'll keep you guys posted as updates come along. Go go go Corsair Software Team ! For our custom fan curves, cpu lifespan and ears sake !!! Link to comment Share on other sites More sharing options...
Sacco Belmonte Posted May 15, 2019 Share Posted May 15, 2019 I tried 100% usage some days ago and yes, iCUE freezes and start having problems in that case. If I leave at least 1 core free for it it never freezes. Hopefully Corsair will fix this at some point. Link to comment Share on other sites More sharing options...
Sacco Belmonte Posted May 17, 2019 Share Posted May 17, 2019 (edited) I guess Corsair needs to implement some fancy coding to run everything RGB wise from the controller. iCUE should just inject the code into it. As it stand right now, you need to ensure you use Process Lasso and set permanent affinities to CPU hungry apps to leave at least 1 physical and 1 logical core free for iCUE to run properly. If not, you'll see your fancy RGB animations play very inconsistently. iCUE service is also at risk of crashing. The problem relies on the fact iCUE is constantly driving the animations, not the controller. A modern computer can handle it, does not use too much CPU using tons of layers here but if you starve iCUE from clock cycles it will badly derp. Most users do not even know what CPU affinity is, therefore some will launch something like Handbrake to transcode their fav new video and see iCUE freezing and crashing. Corsair has no way to enforce proper affinity measures other than with their own app, so the best solution is to re engineer iCUE to manage everything as Hardware lighting, injecting short bursts of code and leaving the CPU alone. Unless there's no actual programmable ROM in the controller, in that case, well, it is what it is and maybe in the future a controller with extra ROM could be a possibility. (well, there's the firmware) Edited May 17, 2019 by Sacco Belmonte Link to comment Share on other sites More sharing options...
BrewMyTeabag Posted May 21, 2019 Share Posted May 21, 2019 Have we any updates on this issue? Still stuck on the default extreme setting. I can't use commander pro as I do not own one and would expect the software to do its job correctly. Link to comment Share on other sites More sharing options...
Gronar Posted May 21, 2019 Share Posted May 21, 2019 Have we any updates on this issue? Still stuck on the default extreme setting. I can't use commander pro as I do not own one and would expect the software to do its job correctly. There's a new update for iCUE available now, no idea what it fixes though. Give it a shot! Link to comment Share on other sites More sharing options...
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