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Old 09-23-2018, 05:48 AM
liberty610 liberty610 is offline
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Join Date: Sep 2018
Location: USA
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POST ID # = 973841
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Default iCue causing entire PC to freeze

Hi guys,

I have browsed the forums to see if anyone else has posted this same issue, but I have not seen it yet. So I am hoping someone can shed some light on this.

I have the K70 LUX RGB keybaord, the M65 Pro RGB mouse, and the MM800 RGB Polaris mouse pad that are being run with the iCue software. I run a small project studio where i do a lot of video editing and music production, and I have a multi-media PC built to handle it all. A quick rundown of my setup:

Gigabyte X399 Aorus Gaming 7 motherboard with AMD Threadripper 1950x, 32GB of ram, GTX 1080 11gb graphics card (MSI), Windows 10 Pro 64bit (v1803), with several SSD and HHDs for storage. My entire setup is listed here at PC Parts Picker:

About 2 weeks ago, my entire system started freezing at random times and becoming un-responsive. Ctrl+Delete wouldn't work, mouse pointer would freeze, ect. My system is mostly for production work, but I am also a casual gamer. These freezes have mostly happened while playing sessions of Rocket League. I thought it might be related to the game itself, but earlier this week I was in the middle of a music production session where my digital audio workstation program 'Reaper' froze up.

I discovered months ago that the cue software (older versions before iCue came in) were locking up controllers I was using on Steam games. I found this out when I was browsing the Steam forums for a controller issue I was having. A user on their forums that said if you are running the Corsair Cue software, to unplug all Corsair USB devices running with cue and it would unlock/un-freeze Steam and fix the controller issue, which worked for me.

Remembering that, I decided to see if the new iCue software was causing these hard lockups/freezes of my entire system. So the last 4 times that my system froze ( 3 times during gaming sessions, one time during music production work), I unplugged all 3 USB cables for the corsair mouse, keyboard, and mouse pad. A few seconds later, my system unlocked and became responsive again. I could then plug the Corsair items back in and everything would be back to normal.

I called Corsair tech support and the tech I talked to told me to open a ticket (whcih i have done). He also said to un-install the Corsair iCue software, open the %appdata% folder and delete all the Corsair folders/files, run CCleaner registry cleaner, reboot, and then re-install the latest iCue software version off the website. I have done all fo this, and yesterday I had another freeze during a gaming session where unplugging all the Corsair USB items un-froze the system.

I have updated my ticket to inform them that I am still having this issue, but has anyone else experienced this? I am running the latest BIOS for my motherboard, and all the latest drivers for the USB ports and chipsets.

Any suggestions on this matter would be great! I have a good amount of money wrapped up in this keyboard/mouse setup and I would like to get rid of this issue. If my system freezes during a recording session with musicians, it could be crucial to a recording take.

Thanks in advance for any feedback/help.
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