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Old 04-03-2020, 12:49 PM
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Corsair CJ Corsair CJ is offline
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Join Date: Jul 2016
Location: Corsair HQ
Posts: 710
POST ID # = 1039896
Corsair CJ Reputation: 42

Hi there. Since you're able to access BIOS, see if you can change the PCIe Gen setting from Gen 3/Auto to Gen 2 explicitly, your BIOS revision may or may not have this setting visible (newer BIOS revisions for your system have this setting already configured for Gen 2 by default).

Have you submitted a ticket to our support system? They'd be able to help more effectively there.

As a side note, the current situation has definitely thrown new wrenches in our workloads. I strongly suggest getting a ticket in ASAP since they can track your specific issue and you'll have a rep assigned to you at the very least.

If you have a customer/technical support question please post a thread in the appropriate section of the forum or submit a ticket here:
CORSAIR Support Portal
CORSAIR Hydro X Series Tutorial Playlist
CORSAIR iCUE Software Tutorial Playlist
Info/Diagrams for Setting Up CORSAIR RGB Fans, Strips, ETC

Last edited by Corsair CJ; 04-03-2020 at 12:55 PM.
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