Barnack Posted July 11, 2019 Share Posted July 11, 2019 Greetings, sometimes when i use the volume wheel (happens in both directions), the computer will keep receiving the volume up/down input as an infinite cycle; animations won't work, any other form of input won't work. Restarting icue won't solve anything, the keyboard will just be stuck there until i physically detach and reattach the cable. Keyboard's firmware is already the lastest version (v 3.21.7168). Any way to solve? The keyboard was purchased last year right before Christmas. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted July 11, 2019 Corsair Employee Share Posted July 11, 2019 Have you tried connecting the keyboard to a different PC/Laptop to see if they experience the same issue? Also, if iCUE is not running at all, does it occur as well? Link to comment Share on other sites More sharing options...
Barnack Posted July 11, 2019 Author Share Posted July 11, 2019 Have you tried connecting the keyboard to a different PC/Laptop to see if they experience the same issue? Also, if iCUE is not running at all, does it occur as well? I'll try running the pc without iCue on for a while, the problem is a time it happened two consecutive days, now it didn't happen for 1 month until today... Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Hotpot Posted July 12, 2019 Corsair Employee Share Posted July 12, 2019 Sounds like the volume wheel itself is faulty. If you haven't already, please contact our support team so they can help you with the RMA process. Link to comment Share on other sites More sharing options...
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