Thread: K95 RGB Platinum Volume wheel down freezing keyboard
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Old 09-08-2020, 07:16 PM
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Corsair Nick Corsair Nick is offline
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If the issue is not resolved through RMA, we would need to see your iCUE logs. You can export them in the settings tab of iCUE, and at the bottom of the window, click "Export". You'll need to attach the log to your existing ticket, or if you don't have one, create a ticket on our support site:

https://support.corsair.com/

From there our support team will be able forward the information to our development team for analysis. In the mean time, if you're using a docking station, USB hub, or KVM, try disconnecting the keyboard from it and plug directly into the back of the motherboard. Also make sure your USB drivers are up to date with the latest from the motherboard manufacturer and try using different USB stacks on the back of the motherboard.
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