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Old 07-09-2019, 03:58 PM
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Join Date: May 2017
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POST ID # = 1010700
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Hello everyone,

While we have had reports of these issues with the K55, we have not been successful in reproducing the issue in house. We've used multiple different firmware versions, lot codes, and even did Failure Analyst with some customers having them send in their faulty unit to see if we could replicate this. I've been reaching out to customer to provide us with logs to see if it's a USB driver communication issue with certain Chipset or drivers out their but we haven't seen enough similarities. If you are still having the issue and haven't replaced you unit with a new K55 please PM me.
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