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Old 04-19-2017, 11:25 AM
weeswolf weeswolf is offline
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Quote:
Originally Posted by Corsair James View Post
Go to the device manager. Select "Universal Serial Bus Controllers". In that sub menu, Next double click the first "USB Root Hub" entry. Next select the "Power Management" tab, and uncheck "allow the computer to turn off this device to save power".

Do this for all of them and see if you still have issues. To be more elaborate, CUE always will poll the USB ports to detect your RGB peripherals. If your USB port is using a hub for example (not physical hub but USB device hub on motherboard), youll get the disconnect sound because the hub didn't enumerate correctly to our polling request.

You can use software like USBDeview to see what is triggering the sound when it happens as well to isolate the issue: http://www.nirsoft.net/utils/usb_devices_view.html
I have exactly the same problem and have also established that the CUE software is the cause, regardless whether I run 1.xx or 2.xx on my Win 10 x64 1607 build 14393.1066 machine. The problem relates to both a K70 RGB and a Strafe RGB keyboard. I wish to add that I have also tested it with various sound cards because I thought it was a sound card issue, i.e. onboard Realtek, Sound Blaster Z, Asus Strix and a USB Sound Blaster G5, but it makes no difference.

I followed the advice above, i.e. to uncheck the "allow the computer to turn off this device to save power" option in all my root hubs but to no avail. The USB disconnect sounds still plays after a cold boot when the CUE software loads. So I downloaded the USBDeview utility and made a screenshot since I don't know how to pinpoint the cause of the problem based on the results.

Please help.