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Forum: Cooling 12-02-2019, 07:21 PM
Replies: 18
Views: 2,753
Posted By Corsair Mike
Here are a few things to check. I install the...

Here are a few things to check. I install the "tach" Connector to the CPU header to avoid any CPU Fan errors so that shouldn't cause any problems.

Double check the SATA power connector is...
Forum: Cooling 12-02-2019, 06:44 PM
Replies: 5
Views: 242
Posted By Corsair Mike
Sorry for the delay, it sounds like cooler's pump...

Sorry for the delay, it sounds like cooler's pump LEDs might be bad. Your best bet would be trying for an RMA through support. Do you have a ticket number?
Forum: Cooling 12-02-2019, 06:05 PM
Replies: 3
Views: 167
Posted By Corsair Mike
Hi buddah723, Do you have the previous...

Hi buddah723,

Do you have the previous version of iCUE and does it show up in that version?
Forum: Cooling 12-02-2019, 05:20 PM
Replies: 12
Views: 217
Posted By Corsair Mike
When you wired up the coolers fans how did you...

When you wired up the coolers fans how did you connect up the RGB cables?

From your pics and description of the issue it sounds like you have all 4 of the LL fans connected up to one RGB hub. To...
Forum: Cooling 12-02-2019, 05:14 PM
Replies: 40
Views: 27,571
Posted By Corsair Mike
When that happens usually its just one of the...

When that happens usually its just one of the fans. A good way to troubleshoot that is to move the first fan, sometimes the one before, that is "glitching out" to position 6 on the RGB fan hub. If...
Forum: Cooling 12-02-2019, 05:07 PM
Replies: 5
Views: 180
Posted By Corsair Mike
Hi Pang101, If you still need help with this...

Hi Pang101,

If you still need help with this please PM me and I can get you a firmware file and instructions to try and recover the cooler from that bad frimware update.
Forum: Cooling 11-22-2019, 02:47 PM
Replies: 5
Views: 242
Posted By Corsair Mike
I would try a force update on the cooler in iCUE...

I would try a force update on the cooler in iCUE settings.

This video can show how if you need it.
https://youtu.be/TC3VWV_sMfE

I would reach out to customer support if that doesn't fix it....
Forum: Cooling 11-22-2019, 02:38 PM
Replies: 3
Views: 185
Posted By Corsair Mike
It depends on what features you are looking for...

It depends on what features you are looking for in a cooler.

The H115i Pro is going to be a quieter RGB Cooler with grey ML fans
The H115i Platinum is higher performance so it'll be a bit louder...
Forum: Cooling 11-22-2019, 02:16 PM
Replies: 4
Views: 146
Posted By Corsair Mike
Can you DM me the link so I can take a look?

Can you DM me the link so I can take a look?
Forum: Cooling 11-20-2019, 03:19 PM
Replies: 3
Views: 159
Posted By Corsair Mike
I would double check that the Commander Pro has...

I would double check that the Commander Pro has its fan ports in PWM mode. You can find that in iCUE under settings for the Commander Pro. If that doesn't fix it then I would reach out to customer...
Forum: Cooling 11-20-2019, 02:26 PM
Replies: 5
Views: 163
Posted By Corsair Mike
Sorry, that was a typo, it is 1.5 cm. Here...

Sorry, that was a typo, it is 1.5 cm.

Here is a pic of the measurement (https://imgur.com/a/PdSREs4)
Forum: Cooling 11-20-2019, 02:13 PM
Replies: 4
Views: 167
Posted By Corsair Mike
Hi Hifen, You can mount the radiator either...

Hi Hifen,

You can mount the radiator either way, it just depends on how you want to set up your PC. What GPU and which kit of ram are you using?
Forum: Cooling 11-20-2019, 01:40 PM
Replies: 4
Views: 146
Posted By Corsair Mike
Hi Russellr1994, Here are a couple of things...

Hi Russellr1994,

Here are a couple of things to try.

It's always a good idea to check your drivers to make sure they are all working and there.

It might be related to windows fast startup....
Forum: Cooling 11-20-2019, 01:26 PM
Replies: 7
Views: 153
Posted By Corsair Mike
It's possible, I would double check any USB...

It's possible, I would double check any USB drivers and make sure that all of the parts are connected up fully. Another thing to try is to swap the fans around on the RGB connectors.
Forum: Cooling 11-19-2019, 08:00 PM
Replies: 7
Views: 153
Posted By Corsair Mike
The 4 Pin RGB connectors on the pump are for...

The 4 Pin RGB connectors on the pump are for directly plugging in the fans to the cooler for RGB control. The commander pro is stand alone so you don't have to plug it into the JCorsair header on the...
Forum: Cooling 11-19-2019, 06:56 PM
Replies: 5
Views: 163
Posted By Corsair Mike
Hi rgray318, From the edge of the housing...

Hi rgray318,

From the edge of the housing to the top of the bracket that the fan mounts into is about 1.5cm.

The Platinum coolers use different mounting hardware for the CPU so you will have...
Forum: Cooling 11-19-2019, 05:59 PM
Replies: 7
Views: 153
Posted By Corsair Mike
Hey M4RC0, Sorry to hear about the trouble...

Hey M4RC0,

Sorry to hear about the trouble you are having. I have a couple of questions.

Which H100i are you using?
How do you have everything hooked up?
What are you trying to use to control...
Forum: Cooling 10-31-2019, 07:50 PM
Replies: 11
Views: 488
Posted By Corsair Mike
Hi Disocpete, Could be a bad LED on the 2nd...

Hi Disocpete,

Could be a bad LED on the 2nd fan. You can test by swapping fan 2 and 3 on the hub. if it doesn't help it's likely the hub itself.
Forum: Cooling 10-28-2019, 12:03 PM
Replies: 20
Views: 818
Posted By Corsair Mike
Hi Kevindd992002, We have seen some weird...

Hi Kevindd992002,

We have seen some weird things out of those fans in the past. Most of the time it's the fan not reaching max RPM because the power requirements. Do you still have the original ML...
Forum: Cooling 10-24-2019, 05:55 PM
Replies: 22
Views: 4,699
Posted By Corsair Mike
Here are a few of the common troubleshooting...

Here are a few of the common troubleshooting steps you can try to resolve a RGB lighting issue.

Hardware:

1.) Double check all connections to power, USB and RGB data lines.

2.) Be sure you...
Forum: System Builds, Modding, Custom Components, and Picture Gallery 10-24-2019, 02:24 PM
Replies: 271
Views: 141,084
Posted By Corsair Mike
Hey Guys, Just doing some house cleaning....

Hey Guys,

Just doing some house cleaning. I'm moving this over to the modding/builds section of the forum since this seems to be more relevant to that. Feel free to continue the discussion there!
Forum: Cooling 10-24-2019, 02:12 PM
Replies: 7
Views: 336
Posted By Corsair Mike
Hi David9726, You have all that you need...

Hi David9726,

You have all that you need there to light them all up but I would look into how many PWM fan headers you have on your motherboard. The wiring would be something like this:
...
Forum: Gaming Chairs 10-22-2019, 01:10 PM
Replies: 13
Views: 1,772
Posted By Corsair Mike
Hi DogSlobba, I spoke with one of our tech...

Hi DogSlobba,

I spoke with one of our tech support reps and he said that they will be reaching out to you soon.
Forum: Cooling 10-17-2019, 06:48 PM
Replies: 20
Views: 658
Posted By Corsair Mike
Hi Fwashy, I would submit a ticket on our...

Hi Fwashy,

I would submit a ticket on our support page. They will be able to walk you through a bunch of troubleshooting steps and that would get you set up if an RMA is needed.

You can always...
Forum: Gaming Chairs 10-17-2019, 06:30 PM
Replies: 13
Views: 1,772
Posted By Corsair Mike
Hi DogSlobba, Sorry to hear about that. Do...

Hi DogSlobba,

Sorry to hear about that. Do you have a ticket number with corsair support? If so can you post it here or send it in a PM? I can try and look into it on our end.
Showing results 1 to 25 of 173

 
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