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Search: Posts Made By: Corsair Nick
Forum: Audio 10-21-2020, 05:19 PM
Replies: 7
Views: 727
Posted By Corsair Nick
For those of you without PC specs uploaded, or...

For those of you without PC specs uploaded, or outdated specs in your profile, can you post those? I'd like to see if we can narrow this down and provide details to our Validations team to look at. ...
Forum: Audio 10-21-2020, 05:08 PM
Replies: 14
Views: 1,983
Posted By Corsair Nick
Thank you for providing updates on your...

Thank you for providing updates on your experiences. I'll provide feedback to our development so we can revisit working on a solution. Also, can you confirm if the following changes the behavior:
...
Forum: Keyboards and Mice 10-21-2020, 04:20 PM
Replies: 190
Views: 39,687
Posted By Corsair Nick
Promised an update, and an update I shall deliver...

Promised an update, and an update I shall deliver to you all.

The firmware update should be live and available to perform through iCUE now or very shortly. You'll see an update button at the...
Forum: Audio 10-20-2020, 02:43 PM
Replies: 23
Views: 111,302
Posted By Corsair Nick
Does the issue occur if you perform the...

Does the issue occur if you perform the following:

* Close and exit out of iCUE
* Connected a different PC/Laptop
Forum: Audio 10-19-2020, 02:52 PM
Replies: 23
Views: 111,302
Posted By Corsair Nick
Which version of iCUE are you currently running...

Which version of iCUE are you currently running and which headset? latest should be iCUE 3.34.161.
Forum: Audio 10-19-2020, 02:48 PM
Replies: 2
Views: 1,087
Posted By Corsair Nick
The power button will sit flush with the housing...

The power button will sit flush with the housing of headset, but it shouldn't have excess wobble or make noise. The headset will probably need to be replaced through RMA. Go ahead and contact our...
Forum: Audio 10-19-2020, 02:30 PM
Replies: 411
Views: 87,746
Posted By Corsair Nick
Thank you for the update. Can you do me a favor...

Thank you for the update. Can you do me a favor and attach the logs here as well?
Forum: Audio 10-19-2020, 02:06 PM
Replies: 2
Views: 155
Posted By Corsair Nick
Try adjusting the "Auto Audio Repositioning"...

Try adjusting the "Auto Audio Repositioning" feature in iCUE to see if that improves the audio quality. The article in the link below explains more about what this feature does and when to use it:
...
Forum: Audio 10-19-2020, 01:59 PM
Replies: 5
Views: 2,492
Posted By Corsair Nick
Original packaging isn't required, it just needs...

Original packaging isn't required, it just needs to be shipped safely back. The agent that responds back to your tickets will be able to provide you full details about what needs to be shipped, and...
Forum: iCUE Software 10-17-2020, 05:34 PM
Replies: 130
Views: 17,938
Posted By Corsair Nick
Quick update, we just released a new version of...

Quick update, we just released a new version of iCUE which should help resolve the issue with remaps and macros stopping when a second button is pressed. Link for everyone if you want to download...
Forum: iCUE Software 10-17-2020, 05:29 PM
Replies: 111
Views: 21,663
Posted By Corsair Nick
Quick update for you guys, we made some...

Quick update for you guys, we made some improvements in iCUE 3.34.161, which should help with CPU usage. We're still investigating ways to make further improvements, but this is a step in what I...
Forum: Keyboards and Mice 10-17-2020, 05:11 PM
Replies: 190
Views: 39,687
Posted By Corsair Nick
I should have an update early next week for you...

I should have an update early next week for you guys, and more insight. Thanks for being patient with the process. As soon as I have more details, I'll let you all know.
Forum: Keyboards and Mice 10-17-2020, 04:39 PM
Replies: 35
Views: 1,787
Posted By Corsair Nick
Based on what you described, I think you're using...

Based on what you described, I think you're using a Macro Action, which replicates your key presses in succession including timing. Try selecting "Text" from the drop down instead. This should...
Forum: Solid State Drives (SSD) 10-17-2020, 04:29 PM
Replies: 2
Views: 195
Posted By Corsair Nick
Current MSRP breakdown is: 1TB - $129.99 USD...

Current MSRP breakdown is:

1TB - $129.99 USD
2TB - $264.99 USD
4TB - $609.99 USD
8TB - $1379.99 USD

All of them are available for purchase now, with the 8TB version shipping in 2-4weeks.
...
Forum: Audio 10-15-2020, 01:54 PM
Replies: 2
Views: 147
Posted By Corsair Nick
We recently added the "Auto Audio Repositioning"...

We recently added the "Auto Audio Repositioning" feature to iCUE to enhance the audio experience with our iCUE compatible headsets. The following thread gives a better understanding of how the...
Forum: Audio 10-15-2020, 01:50 PM
Replies: 8
Views: 3,532
Posted By Corsair Nick
The battery level reported by our headsets is an...

The battery level reported by our headsets is an approximation as they do not have a battery level sensor. Couple things you can try to calibrate it is updating the FW to the latest version, and...
Forum: Audio 10-15-2020, 01:43 PM
Replies: 10
Views: 7,851
Posted By Corsair Nick
Great to hear everything is work out now!

Great to hear everything is work out now!
Forum: Audio 10-15-2020, 01:31 PM
Replies: 5
Views: 2,492
Posted By Corsair Nick
If you're experiencing a single ear cup not...

If you're experiencing a single ear cup not outputting audio regardless of application or using a different PC, I'd recommend reaching out to our support team for replacement. You can contact them...
Forum: Audio 10-15-2020, 01:27 PM
Replies: 16
Views: 20,663
Posted By Corsair Nick
Quick update, we just released a new version of...

Quick update, we just released a new version of iCUE earlier this week which should help resolve this issue. Link for everyone if you want to download the installer rather than update through the...
Forum: Audio 10-14-2020, 06:25 PM
Replies: 49
Views: 6,079
Posted By Corsair Nick
Which version of the Void Pro do you have? There...

Which version of the Void Pro do you have? There are 3 different variants (Wireless, USB, Surround)
Forum: Audio 10-13-2020, 05:46 PM
Replies: 6
Views: 2,898
Posted By Corsair Nick
We just released a new update to iCUE (3.34.161),...

We just released a new update to iCUE (3.34.161), please try installing it and see if that improves the behavior:

https://downloads.corsair.com/Files/CUE/iCUESetup_3.34.161_release.msi
Forum: Audio 10-13-2020, 05:45 PM
Replies: 84
Views: 36,277
Posted By Corsair Nick
Quick update, we just released a new version of...

Quick update, we just released a new version of iCUE which should help resolve this issue. Link for everyone if you want to download the installer rather than update through the software:
...
Forum: Audio 10-13-2020, 05:42 PM
Replies: 2
Views: 239
Posted By Corsair Nick
Quick update. We just released a new update to...

Quick update. We just released a new update to iCUE (3.34.161), please try installing it and see if that improves the behavior:
...
Forum: Audio 10-13-2020, 05:41 PM
Replies: 3
Views: 253
Posted By Corsair Nick
We just released a new update to iCUE (3.34.161),...

We just released a new update to iCUE (3.34.161), please try installing it and see if that improves the behavior:

https://downloads.corsair.com/Files/CUE/iCUESetup_3.34.161_release.msi
Forum: Audio 10-13-2020, 05:41 PM
Replies: 2
Views: 186
Posted By Corsair Nick
We just released a new update to iCUE (3.34.161),...

We just released a new update to iCUE (3.34.161), please try installing it and see if that improves the audio balance:

https://downloads.corsair.com/Files/CUE/iCUESetup_3.34.161_release.msi
Showing results 1 to 25 of 1202

 
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