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Forum: Warranty and RMA Questions 12-03-2019, 03:23 PM
Replies: 1
Views: 73
Posted By Corsair Wootaru
Hello, I would need more information to be...

Hello,

I would need more information to be able to look it up. Can you PM me with your information on the order?
Forum: Warranty and RMA Questions 12-02-2019, 01:57 PM
Replies: 1
Views: 65
Posted By Corsair Wootaru
Hello, I would contact them in regards to...

Hello,

I would contact them in regards to why the unit wasn't sealed to see if they can exchange it for you. As for the bag, we no longer include that in any of our PSUs due to issues with that...
Forum: Warranty and RMA Questions 12-02-2019, 01:42 PM
Replies: 1
Views: 99
Posted By Corsair Wootaru
Hello, Paypal is not available for purchase...

Hello,

Paypal is not available for purchase on our webstore. I am sorry for the inconvenience.
Forum: Warranty and RMA Questions 11-26-2019, 07:42 PM
Replies: 6
Views: 163
Posted By Corsair Wootaru
Hello, Your replacement that you've received...

Hello,

Your replacement that you've received was faulty? Can you please clarify what was wrong with the unit?
Forum: Warranty and RMA Questions 11-26-2019, 07:40 PM
Replies: 2
Views: 83
Posted By Corsair Wootaru
Hello, We work with another party to help in...

Hello,

We work with another party to help in regards to rebates, if they've set that rule there is very little we can do in regards to that, but we are willing to help you out if you create a...
Forum: Warranty and RMA Questions 11-25-2019, 05:56 PM
Replies: 1
Views: 118
Posted By Corsair Wootaru
Hello, If you middle man wants to process...

Hello,

If you middle man wants to process the exchange for you they can, they will just return it to us and we will process the RMA for them. We would need to have a technical service rep review a...
Forum: Warranty and RMA Questions 11-25-2019, 05:49 PM
Replies: 3
Views: 204
Posted By Corsair Wootaru
Hello, Thank you for that information, we...

Hello,

Thank you for that information, we will get this taken cared of for you.
Forum: Warranty and RMA Questions 11-25-2019, 05:39 PM
Replies: 6
Views: 163
Posted By Corsair Wootaru
Hello, It looks like an agent has reached...

Hello,

It looks like an agent has reached out to you on this ticket.
Forum: Warranty and RMA Questions 11-25-2019, 05:38 PM
Replies: 5
Views: 165
Posted By Corsair Wootaru
Hello, I understand, and I am sorry about...

Hello,

I understand, and I am sorry about what you're experiencing. I hope the agent is making sure everything is going well for you.
Forum: Warranty and RMA Questions 11-21-2019, 09:52 PM
Replies: 6
Views: 163
Posted By Corsair Wootaru
Hello, Do you have a ticket number I can...

Hello,

Do you have a ticket number I can look at to help you?
Forum: Warranty and RMA Questions 11-21-2019, 08:55 PM
Replies: 5
Views: 165
Posted By Corsair Wootaru
Hello, You shouldn't have to write on the...

Hello,

You shouldn't have to write on the forums to receive a reply back from the support ticket, but from what I am seeing is that there is an investigation that is still on going with our...
Forum: Warranty and RMA Questions 11-19-2019, 08:51 PM
Replies: 1
Views: 158
Posted By Corsair Wootaru
Hello, Our representative is checking to see...

Hello,

Our representative is checking to see if it is the key we need to replace or the whole keyboard.
Forum: Warranty and RMA Questions 11-15-2019, 03:16 PM
Replies: 3
Views: 204
Posted By Corsair Wootaru
Hello, Can you give me one of the ticket...

Hello,

Can you give me one of the ticket numbers so I can see who I would need to direct it to?
Forum: Warranty and RMA Questions 11-11-2019, 03:53 PM
Replies: 1
Views: 157
Posted By Corsair Wootaru
Hello, We would need the keyboard itself, if...

Hello,

We would need the keyboard itself, if you do not have some of the key caps you're fine. If you have the wrist rest can you please return that as well.
Forum: Warranty and RMA Questions 11-07-2019, 12:59 PM
Replies: 6
Views: 257
Posted By Corsair Wootaru
Not a problem at all.

Not a problem at all.
Forum: Warranty and RMA Questions 11-06-2019, 02:47 PM
Replies: 2
Views: 134
Posted By Corsair Wootaru
Hello, An agent is still reviewing the...

Hello,

An agent is still reviewing the ticket.
Forum: Warranty and RMA Questions 11-06-2019, 02:45 PM
Replies: 6
Views: 266
Posted By Corsair Wootaru
Hello, 2000901172 and 2000901173 from what I...

Hello,

2000901172 and 2000901173 from what I see.
Forum: Warranty and RMA Questions 11-05-2019, 03:52 PM
Replies: 5
Views: 165
Posted By Corsair Wootaru
Hello, I will reach out to the agent to get...

Hello,

I will reach out to the agent to get back to you on your ticket.
Forum: Warranty and RMA Questions 11-05-2019, 03:38 PM
Replies: 6
Views: 266
Posted By Corsair Wootaru
Hello, I have reached out to an agent and...

Hello,

I have reached out to an agent and created 2 follow up tickets for you.
Forum: Warranty and RMA Questions 11-05-2019, 03:29 PM
Replies: 6
Views: 257
Posted By Corsair Wootaru
Hello, The RMA process can take between 1-2...

Hello,

The RMA process can take between 1-2 weeks upon receiving your unit. We do have an Advance RMA option. This process requires a valid Debit/Credit Card where a replacement charge will be...
Forum: Warranty and RMA Questions 11-04-2019, 02:39 PM
Replies: 6
Views: 257
Posted By Corsair Wootaru
Hello, You mentioned the item is in the...

Hello,

You mentioned the item is in the store? Are you able to receive the item to send in the unit to us if we were to process an RMA for it? Please create a ticket on
...
Forum: Warranty and RMA Questions 11-04-2019, 02:34 PM
Replies: 6
Views: 266
Posted By Corsair Wootaru
Hello, I've went to check on the tickets to...

Hello,

I've went to check on the tickets to inform the agents on the ticket, but it shows that both tickets were closed out. Did you happen to close out the tickets?
Forum: Warranty and RMA Questions 11-04-2019, 02:31 PM
Replies: 1
Views: 260
Posted By Corsair Wootaru
Hello, We've checked with our webstore and...

Hello,

We've checked with our webstore and nothing went through. Please try to order the item again.
Forum: Warranty and RMA Questions 11-01-2019, 12:43 PM
Replies: 3
Views: 245
Posted By Corsair Wootaru
Hello, I understand your concern regarding...

Hello,

I understand your concern regarding this, our warehouse has to confirm the item has been sent in before giving us the green light on processing the refund. It's there verification process.
Forum: Warranty and RMA Questions 10-31-2019, 08:49 PM
Replies: 8
Views: 467
Posted By Corsair Wootaru
Hello, The unit was re-flashed for you. We...

Hello,

The unit was re-flashed for you. We had to open up the box to fix the issue to have it sent out to you.
Showing results 1 to 25 of 490

 
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