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Search: Posts Made By: Corsair Nick
Forum: Keyboards and Mice 06-23-2020, 12:38 PM
Replies: 75
Views: 15,180
Posted By Corsair Nick
Thank you for providing feedback regarding your...

Thank you for providing feedback regarding your experience guys. We have received a number of units from the community, that have confirmed repeated issues, to expand our test group size for FW...
Forum: Audio 06-15-2020, 06:28 PM
Replies: 381
Views: 68,449
Posted By Corsair Nick
Can't confirm if the two are related, it would...

Can't confirm if the two are related, it would require additional testing on our side. I'll relay the info to our team to review.
Forum: Audio 06-15-2020, 06:24 PM
Replies: 381
Views: 68,449
Posted By Corsair Nick
Does the LED near the USB charge port on the...

Does the LED near the USB charge port on the headset react when you plug in a USB to charge? It should show an amber color when it's charging. Also, is your PC running on when you charge the...
Forum: CORSAIR ONE 06-11-2020, 07:35 PM
Replies: 8
Views: 771
Posted By Corsair Nick
No worries, we're here to help make sure all of...

No worries, we're here to help make sure all of you are properly informed and reach out to our support teams if needed.

All SF Series with lot codes 194448xx to 201148xx, manufactured between...
Forum: Audio 06-10-2020, 07:03 PM
Replies: 32
Views: 3,329
Posted By Corsair Nick
I've forward all of the information you guys...

I've forward all of the information you guys provided to our development team to review, including the log and Safe Mode workaround. We'll keep you posted on updates to this bug.
Forum: Audio 06-10-2020, 04:43 PM
Replies: 381
Views: 68,449
Posted By Corsair Nick
Quick update on the Blinking Red LED on the...

Quick update on the Blinking Red LED on the dongle. This issue was resolved in a previous build of iCUE, but based on your feedback, it resurfaced. The bug has already been flagged and another fix...
Forum: Audio 06-10-2020, 03:48 PM
Replies: 2
Views: 263
Posted By Corsair Nick
To access 24bit/96000 Hz, you will need to have...

To access 24bit/96000 Hz, you will need to have iCUE installed and the headset has to be in wired mode. In wireless the headset will support up to 24bit/48000 Hz. You can make these changes under...
Forum: CORSAIR ONE 06-09-2020, 12:50 PM
Replies: 8
Views: 771
Posted By Corsair Nick
Not sure if the agent discussed this with you but...

Not sure if the agent discussed this with you but we do also have an advanced replacement option available as well. We would ship a replacement system ahead, and then you would send the original...
Forum: CORSAIR ONE 06-08-2020, 05:40 PM
Replies: 8
Views: 771
Posted By Corsair Nick
Hi Guys- Based on our recent SF series PSU...

Hi Guys-
Based on our recent SF series PSU announcement, I see some of you are concerned about the SF Series power supplies equipped in the CORSAIR ONE you have purchased. Fortunately, only a small...
Forum: Keyboards and Mice 06-05-2020, 07:18 PM
Replies: 75
Views: 15,180
Posted By Corsair Nick
Thank you AndyCubb for your feedback. To...

Thank you AndyCubb for your feedback. To confirm, we did release a new FW update this week with some changes that should improve the experience and eliminate the double clicking issue. We're still...
Forum: Power Supplies 05-29-2020, 04:45 PM
Replies: 0
Views: 46,282
Posted By Corsair Nick
SF Series Voluntary Product Replacement

To CORSAIR Customers

We have recently identified higher-than normal RMA rates among our SF family of small-form-factor PSUs. Following a thorough investigation, we have found a potential issue...
Forum: Keyboards and Mice 05-21-2020, 07:26 PM
Replies: 7
Views: 319
Posted By Corsair Nick
If you haven't done so already, I'd highly...

If you haven't done so already, I'd highly recommend reaching out to support like Corsair Notepad mentioned. We would like to try and bring your unit in, and have a replacement sent out to you.
...
Forum: Audio 05-20-2020, 07:45 PM
Replies: 1
Views: 173
Posted By Corsair Nick
Omni-Directional mics will pick up broader sound,...

Omni-Directional mics will pick up broader sound, but can pick up more ambient sounds, while uni-directional will have a more focused sound with less ambient noise but may not sound as full. With...
Forum: Audio 05-20-2020, 07:36 PM
Replies: 1
Views: 240
Posted By Corsair Nick
The HS70 and all of our wireless headsets do have...

The HS70 and all of our wireless headsets do have multiple channels to hop to automatically. When you're further from the dongle, there could be interference on some of the channels, and will cause...
Forum: Audio 05-20-2020, 07:31 PM
Replies: 2
Views: 258
Posted By Corsair Nick
Have you performed a firmware update on the...

Have you performed a firmware update on the headset when it was connected to the PC? Also, do you get feedback over the part chat even when the mic is not installed on the headset?
Forum: Audio 05-20-2020, 04:16 PM
Replies: 381
Views: 68,449
Posted By Corsair Nick
Thanks for understanding. It is a less than...

Thanks for understanding. It is a less than ideal time right now, but we're still working on resolving all these issues.

I tested and confirmed the behavior you mentioned, and forwarded a...
Forum: Keyboards and Mice 05-14-2020, 05:19 PM
Replies: 2
Views: 185
Posted By Corsair Nick
I'm not sure if we have them available yet for a...

I'm not sure if we have them available yet for a spare part, but try reaching out to our support team like Apophis3 suggested, and they can let you know what options we have available.
...
Forum: Audio 05-14-2020, 04:24 PM
Replies: 4
Views: 710
Posted By Corsair Nick
Are the headset and dongle detected in iCUE when...

Are the headset and dongle detected in iCUE when set to USB Mode? If you haven't done so already, try performing a force firmware update. Also, does the headset function when in USB mode;...
Forum: Audio 05-14-2020, 04:01 PM
Replies: 381
Views: 68,449
Posted By Corsair Nick
Can you do me a favor an outline more of the...

Can you do me a favor an outline more of the issues you are experiencing beyond the renamed device in iCUE? The additional details helps us with addressing the issues through the various teams.

I...
Forum: Audio 05-12-2020, 07:13 PM
Replies: 1
Views: 519
Posted By Corsair Nick
Hey Kintruff88, I actually put together a thread...

Hey Kintruff88, I actually put together a thread that some members have contributed to with their own EQ's. The link is below:

https://forum.corsair.com/v3/showthread.php?t=173103

I wouldn't...
Forum: Audio 05-12-2020, 06:15 PM
Replies: 381
Views: 68,449
Posted By Corsair Nick
I've been working with our development and...

I've been working with our development and support teams regarding the headset not working in wireless for audio, but will work over USB. In Windows under "Bluetooth and other devices settings" with...
Forum: Audio 05-11-2020, 07:48 PM
Replies: 381
Views: 68,449
Posted By Corsair Nick
Not sure if you saw my previous post, but those...

Not sure if you saw my previous post, but those of you having issues with audio not working over the wired connection, just verifying that you're setting the Virtuoso (USB) as your default playback...
Forum: Keyboards and Mice 05-07-2020, 04:55 PM
Replies: 75
Views: 15,180
Posted By Corsair Nick
Want to chime in and let you guys know we are...

Want to chime in and let you guys know we are looking into this issue and will have a solution for you. I've taken the feedback and data from your posts and provided it to our development team for...
Forum: Audio 05-07-2020, 04:48 PM
Replies: 1
Views: 168
Posted By Corsair Nick
No difference besides the accent colors. The MSRP...

No difference besides the accent colors. The MSRP of $49.99 in the US is the same for all of them, but a specific color could be on sale depending on the retailer you are looking for.
Forum: Audio 05-07-2020, 04:34 PM
Replies: 381
Views: 68,449
Posted By Corsair Nick
Quick update for all of you. We have some fixes...

Quick update for all of you. We have some fixes underway to address the static audio and further improve bass response. I don't have an exact date or release version of iCUE, but it is going...
Showing results 1 to 25 of 1011

 
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