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Forum: Cases 08-01-2019, 06:53 PM
Replies: 0
Views: 196
Posted By Corsair Mike
Premium PCIe 3.0 x16 Extension Cable

We would like to apologize to those who have purchased our cable and run into this compatibility issue. We also would like to thank those who have commented and provided their experience and...
Forum: Cooling 07-22-2019, 06:11 PM
Replies: 7
Views: 476
Posted By Corsair Mike
I sent a reply via email and PM.

I sent a reply via email and PM.
Forum: Cooling 07-22-2019, 11:43 AM
Replies: 7
Views: 476
Posted By Corsair Mike
I PM'd you to get you a link.

I PM'd you to get you a link.
Forum: Cooling 07-22-2019, 11:35 AM
Replies: 2
Views: 174
Posted By Corsair Mike
Hi Deaks, Have you gone though lighting...

Hi Deaks,

Have you gone though lighting setup on the controller? You will have to tell iCUE which fans you are using and how many for first time use.
Forum: Corsair Link 07-21-2019, 11:01 PM
Replies: 5
Views: 371
Posted By Corsair Mike
This might do what you need. You will have to...

This might do what you need. You will have to configure the port on the Commander Pro to use PWM in iCUE but this should spin all of your fans.
...
Forum: Cooling 07-21-2019, 10:49 PM
Replies: 7
Views: 476
Posted By Corsair Mike
Hi Cmplord, Sometimes after firmware updates...

Hi Cmplord,

Sometimes after firmware updates you have to re-configure the device in iCUE. If you go to lighting setup and add the fans back in that should fix it.

If you have the fans connected...
Forum: Cooling 07-21-2019, 10:34 PM
Replies: 20
Views: 3,596
Posted By Corsair Mike
Hi all, Usually this kind of lighting...

Hi all,

Usually this kind of lighting behavior is indicative of a dead LED on a fan. It can be the fan that is acting up or sometimes a fan farther up the chain. I would swap the LED fan cables...
Forum: Cooling 07-18-2019, 12:29 PM
Replies: 3
Views: 309
Posted By Corsair Mike
Hi Tegris, Usually with that kind of...

Hi Tegris,

Usually with that kind of reaction the pump isn't spinning. On the Pro and Platinum versions they have a SATA power connector. I would check the connection on that just to be sure....
Forum: Cooling 07-15-2019, 12:27 PM
Replies: 15
Views: 489
Posted By Corsair Mike
Hi deno1000, So the 9900K can run a bit hot...

Hi deno1000,

So the 9900K can run a bit hot especially if you are running any kind of compute load. OC'd 9900K's have it well over 200W TDP. Some boards give you an automatic OC by default.
...
Forum: Cooling 07-15-2019, 02:34 AM
Replies: 10
Views: 646
Posted By Corsair Mike
Hi IronCrossMac, Sorry to hear that your...

Hi IronCrossMac,

Sorry to hear that your cooler isn't working right, I hope I can help fix that. Here are a few things you can try.

You can check if iCUE has an update.

There are some...
Forum: Cooling 07-14-2019, 04:55 PM
Replies: 8
Views: 220
Posted By Corsair Mike
Hi Scirca, Sorry to hear about your...

Hi Scirca,

Sorry to hear about your commander pro issue. It might be taking some extra time to respond because they recently updated their system. If everything is working normally after a reboot...
Forum: Cooling 07-14-2019, 04:17 PM
Replies: 578
Views: 66,765
Posted By Corsair Mike
I would if I could. I bug the cooling team almost...

I would if I could. I bug the cooling team almost everyday about this issue and they are actively working on it. Hopefully I can have something more concrete than "I think we found it" to share soon....
Forum: Gaming Chairs 07-14-2019, 03:54 PM
Replies: 1
Views: 226
Posted By Corsair Mike
Hi Feels.-, Can you post your ticket number....

Hi Feels.-,

Can you post your ticket number. I can forward it to our tech support team on Monday to get an update for you.
Forum: Gaming Chairs 07-14-2019, 03:52 PM
Replies: 3
Views: 491
Posted By Corsair Mike
Hi SaHaRzZz, While I am not sure of the...

Hi SaHaRzZz,

While I am not sure of the return policy in Israel, I know that the T2 has a 2 year warranty here in most parts of the world. I would go ahead and submit a ticket on our support site....
Forum: Cooling 07-14-2019, 02:36 PM
Replies: 578
Views: 66,765
Posted By Corsair Mike
Hi all, Just wanted to drop an update about...

Hi all,

Just wanted to drop an update about the USB disconnect issue on Platinum coolers. It looks like we may have found a solution to the problem and are working on a fix. Thanks for all the...
Forum: Cooling 06-26-2019, 01:26 PM
Replies: 3
Views: 1,166
Posted By Corsair Mike
Platinum Firmware not available

Hi Everyone,

Just to let everyone know the Firmware for the all of the Platinum coolers has been pulled from iCue. So if you are seeing a failed firmware update or "Firmware not available"...
Forum: Cooling 06-26-2019, 12:31 PM
Replies: 13
Views: 1,142
Posted By Corsair Mike
Hi everyone, We pulled the most recent...

Hi everyone,

We pulled the most recent firmware update from iCue due to a pump speed discrepancy on the last update. I spoke to our cooling and software team and this is normal when there is no...
Forum: Cooling 06-26-2019, 12:27 PM
Replies: 578
Views: 66,765
Posted By Corsair Mike
Hi Everyone, I just wanted to update...

Hi Everyone,

I just wanted to update everyone. We are still looking into this issue, we are logging all of the emails we are getting at icuedisconnect@corsair.com. Please keep sending the iCue...
Forum: Cooling 06-14-2019, 04:54 PM
Replies: 2
Views: 369
Posted By Corsair Mike
Hi Taak, Just curious how did you have the...

Hi Taak,

Just curious how did you have the fans connected?
Forum: Cooling 06-02-2019, 10:02 PM
Replies: 29
Views: 3,309
Posted By Corsair Mike
So I would try unplugging the USB hubs and just...

So I would try unplugging the USB hubs and just have the cooler connected to the USB port on the board and try the FW update. When you have a ton of USB devices on one controller that can cause all...
Forum: Cooling 06-02-2019, 04:30 AM
Replies: 29
Views: 3,309
Posted By Corsair Mike
Sorry the latest version of the FW is 1.01.15....

Sorry the latest version of the FW is 1.01.15. Are you using internal USB hubs btw?
Forum: Cooling 06-02-2019, 04:06 AM
Replies: 29
Views: 3,309
Posted By Corsair Mike
Hi My_Gamming_TV, So without iCue Running...

Hi My_Gamming_TV,

So without iCue Running there is no way to update the firmware. There are a few troubleshooting steps you can do.

I would try and uninstall iCue using control panel then...
Forum: Cooling 05-22-2019, 05:52 PM
Replies: 23
Views: 1,951
Posted By Corsair Mike
Hi lady_may_cry, Please PM me and I can...

Hi lady_may_cry,

Please PM me and I can provide the firmware file over email. Just a heads up we did make some important fixes to the firmware with this update and you will lose those by going...
Forum: Cases 05-15-2019, 12:50 PM
Replies: 62
Views: 14,249
Posted By Corsair Mike
Hey Zotty, so the only one that comes with that...

Hey Zotty, so the only one that comes with that grommet at the top of the psu shroud is the Mirror Black version of the 570X. If you want to get your 570X as close to the mirror black as you can we...
Forum: Cases 05-15-2019, 12:15 PM
Replies: 2
Views: 301
Posted By Corsair Mike
Hi Sgtkeeebler, You would be right. The one...

Hi Sgtkeeebler,

You would be right. The one with the arrow is positive.
Showing results 1 to 25 of 139

 
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