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Search: Posts Made By: Corsair Elito
Forum: Cooling 02-19-2020, 06:47 PM
Replies: 2
Views: 747
Posted By Corsair Elito
Hi, The pump speed is read as a double...

Hi,

The pump speed is read as a double readout,

Every revolution is counted as 2 revolutions hence double the count, it's actually at 2030 RPM. if you use iCUE it will give you an accurate...
Forum: Cooling 02-19-2020, 06:41 PM
Replies: 1
Views: 455
Posted By Corsair Elito
Hi, If you are having issues with the...

Hi,

If you are having issues with the firmware, I would suggest reaching out to our support team @ https://help.corsair.com/ to resolve this issue.
Forum: Cooling 02-19-2020, 06:33 PM
Replies: 2
Views: 403
Posted By Corsair Elito
Hi, 1.If you have HD fans and LL fans you...

Hi,

1.If you have HD fans and LL fans you would need two separate fan hubs, they cannot be on the same lighting channel.

2. The Commander Pro has 6 fan connectors that control the fan speed on...
Forum: Cooling 02-19-2020, 06:10 PM
Replies: 2
Views: 304
Posted By Corsair Elito
Hi, If you submit a ticket on...

Hi,

If you submit a ticket on https://help.corsair.com/, we can try to assist you to find the spare part. Thanks.
Forum: Cooling 02-19-2020, 06:07 PM
Replies: 1
Views: 245
Posted By Corsair Elito
Hi, Yes, we do have a fix to flash the...

Hi,

Yes, we do have a fix to flash the firmware for the AIO.

please submit a ticket to https://help.corsair.com/ to resolve this issue.
Forum: Cooling 02-19-2020, 05:57 PM
Replies: 1
Views: 229
Posted By Corsair Elito
Hi, Is it possible that you have instant...

Hi,

Is it possible that you have instant lighting set to Red? I would also check your lighting effect settings.

Our fans do daisy chain, and if one has an issue the rest are affected.

I...
Forum: Keyboards and Mice 11-25-2019, 08:12 PM
Replies: 3
Views: 955
Posted By Corsair Elito
I would suggest installing iCUE software to...

I would suggest installing iCUE software to update the drivers. That may be the issue you're experiencing.


https://www.corsair.com/us/en/downloads
Forum: Keyboards and Mice 11-25-2019, 08:10 PM
Replies: 1
Views: 300
Posted By Corsair Elito
Hello, I would suggest doing a soft reset, ...

Hello,

I would suggest doing a soft reset,

We would first suggest you try a soft-reset of the mouse. This will clear the mouse’s internal memory, which often corrects issues such as the one you...
Forum: Keyboards and Mice 10-16-2019, 06:23 PM
Replies: 1
Views: 665
Posted By Corsair Elito
Hi, They can interfere with one another,...

Hi,

They can interfere with one another, one quick fix for that is just to unplug one of the dongle for a bit and then re plug it back in. If you continue to have issues I would suggest...
Forum: Keyboards and Mice 10-16-2019, 06:16 PM
Replies: 1
Views: 408
Posted By Corsair Elito
Hi, The key will fit but if you notice, the...

Hi,

The key will fit but if you notice, the key will have a different shape from the rest of the row. I would suggest returning it for the correct layout.

Kind regards.
Forum: Keyboards and Mice 10-15-2019, 05:13 PM
Replies: 1
Views: 804
Posted By Corsair Elito
Hi, For the "BIOS mode" please ensure...

Hi,

For the "BIOS mode" please ensure you're pressing the Windows Lock key located on the top of your keyboard, and not the windows key at the bottom of the keyboard. If problems persist, I would...
Forum: Keyboards and Mice 10-15-2019, 03:48 PM
Replies: 1
Views: 462
Posted By Corsair Elito
Hi, We would first suggest you try a...

Hi,
We would first suggest you try a soft-reset of the keyboard. This will clear the keyboard internal memory, which often corrects issues such as the one you are experiencing. Please follow the...
Forum: Keyboards and Mice 10-15-2019, 03:46 PM
Replies: 1
Views: 885
Posted By Corsair Elito
Hi We would first suggest you try a...

Hi

We would first suggest you try a soft-reset of the keyboard. This will clear the keyboard internal memory, which often corrects issues such as the one you are experiencing. Please follow the...
Forum: Keyboards and Mice 10-15-2019, 03:43 PM
Replies: 4
Views: 633
Posted By Corsair Elito
Hi, I would suggest getting in contact with...

Hi,

I would suggest getting in contact with technical support a creating a ticket. They can help diagnose the problem and assist with an replacement if your under warranty.
...
Forum: Keyboards and Mice 10-15-2019, 03:42 PM
Replies: 1
Views: 860
Posted By Corsair Elito
Hi, I would suggest getting in contact with...

Hi,

I would suggest getting in contact with technical support a creating a ticket. They can help diagnose the problem and assist with an replacement if your under warranty.
...
Forum: Keyboards and Mice 10-11-2019, 02:45 PM
Replies: 1
K95 RGB Platinum Intermittent Hardware Macros
Views: 403
Posted By Corsair Elito
Hi, I would suggest make sure you have the...

Hi,

I would suggest make sure you have the latest firmware for the K95's. If they persist with these issues I would suggest creating a ticket to troubleshoot it further with technical support.
...
Forum: iCUE Software 10-11-2019, 02:19 PM
Replies: 5
Views: 1,539
Posted By Corsair Elito
Hi, Could you please create a ticket, we...

Hi,

Could you please create a ticket, we are currently doing testing for the Virtuoso. We would like gather more information about this issue since we have not run into this problem currently....
Forum: iCUE Software 10-11-2019, 02:14 PM
Replies: 1
Views: 474
Posted By Corsair Elito
Hi, We would first suggest you try a...

Hi,

We would first suggest you try a soft-reset of the keyboard. This will clear the keyboard internal memory, which often corrects issues such as the one you are experiencing. Please follow the...
Forum: iCUE Software 10-11-2019, 02:07 PM
Replies: 2
Views: 649
Posted By Corsair Elito
Hi, I would suggest exporting your profiles...

Hi,

I would suggest exporting your profiles and attempting a clean install of iCUE.

1.Select Profiles.
2.On the right you will see three bars.
3.Click those then click Import/Export....
Forum: iCUE Software 10-03-2019, 03:38 PM
Replies: 2
Views: 587
Posted By Corsair Elito
Hi, I would suggests disabling SDK on the...

Hi,

I would suggests disabling SDK on the icue software, you may be playing a game that has interaction with iCUE software such as -Far Cry 5 -Far Cry New Dawn -Metro Exodus-The Division 2. if...
Forum: iCUE Software 10-03-2019, 03:11 PM
Replies: 1
Views: 442
Posted By Corsair Elito
Hi Could you tell me what fans you're...

Hi

Could you tell me what fans you're currently using, do you have the lighting node pro, commander pro, or the RBG hub? if your're not using a hub they will not work with the software. One...
Forum: iCUE Software 10-03-2019, 03:05 PM
Replies: 2
Views: 424
Posted By Corsair Elito
Hi I would suggest contacting technical...

Hi

I would suggest contacting technical support for troubleshooting help or a warranty replacement.

https://help.corsair.com/hc/en-us/requests/new

Kind regards
Forum: iCUE Software 10-03-2019, 02:58 PM
Replies: 1
Views: 626
Posted By Corsair Elito
Hi, I would suggest contacting technical...

Hi,

I would suggest contacting technical support to troubleshoot this issue.

https://help.corsair.com/hc/en-us/requests/new

Kind regards
Forum: Keyboards and Mice 10-02-2019, 02:56 PM
Replies: 4
Views: 3,305
Posted By Corsair Elito
Hi, We recommend performing a clean install...

Hi,

We recommend performing a clean install of iCUE. Please follow the steps below:

Open your computer's Control Panel.
Open the Programs and Features options.
Select Corsair Utility Engine...
Forum: Keyboards and Mice 10-02-2019, 02:50 PM
Replies: 1
Views: 332
Posted By Corsair Elito
Hi, I would suggest creating a ticket to...

Hi,

I would suggest creating a ticket to assist you with further troubleshooting or a warranty replacement.

help.corsair.com/hc/en-us/requests/new

Hope this helps
Showing results 1 to 25 of 31

 
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