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Forum: Cooling 10-16-2019, 07:17 PM
Replies: 1
Views: 29
Posted By Corsair Mike
Hi Knacker40, sorry to hear about the...

Hi Knacker40,

sorry to hear about the trouble you are having with your cooler. The cooler should fit snugly and be difficult to move. I would double check that the stand offs that come with the...
Forum: Cooling 09-11-2019, 07:30 PM
Replies: 2
Views: 153
Posted By Corsair Mike
So you can have the fans cabled up the way you...

So you can have the fans cabled up the way you have in the picture but you will need an additional controller for the LED strips. Each one of the LL140 dual packs and the LL120 triple packs come with...
Forum: Cooling 09-09-2019, 04:24 PM
Replies: 9
Views: 404
Posted By Corsair Mike
No worries, I just wanted to gather some info on...

No worries, I just wanted to gather some info on how it was set up first.

By any chance, how do you have the USB cable connected. If its not showing in USBDevview it could be that the USB cable...
Forum: Cooling 09-05-2019, 02:23 PM
Replies: 9
Views: 404
Posted By Corsair Mike
No problem. When you power up the case does the...

No problem. When you power up the case does the light on the pump head come on?

If not its likely due to power either the sata connector on the back of the cooler isn't plugged in all of the way...
Forum: Cooling 09-05-2019, 02:04 PM
Replies: 9
Views: 404
Posted By Corsair Mike
Thanks for the feedback Im glad that got the job...

Thanks for the feedback Im glad that got the job done!
Forum: Cooling 09-05-2019, 12:56 PM
Replies: 9
Views: 404
Posted By Corsair Mike
Hi Hvgotcodes, Sorry to hear about that,...

Hi Hvgotcodes,

Sorry to hear about that, has the cooler shown up in iCUE before?
Forum: Cooling 09-04-2019, 08:31 PM
Replies: 9
Views: 404
Posted By Corsair Mike
Sounds like a bad firmware flash. I sent you a...

Sounds like a bad firmware flash. I sent you a PM, please follow up and I can help you get this resolved.
Forum: Cases 08-01-2019, 06:53 PM
Replies: 0
Views: 535
Posted By Corsair Mike
Premium PCIe 3.0 x16 Extension Cable

We would like to apologize to those who have purchased our cable and run into this compatibility issue. We also would like to thank those who have commented and provided their experience and...
Forum: Cooling 07-22-2019, 06:11 PM
Replies: 7
Views: 550
Posted By Corsair Mike
I sent a reply via email and PM.

I sent a reply via email and PM.
Forum: Cooling 07-22-2019, 11:43 AM
Replies: 7
Views: 550
Posted By Corsair Mike
I PM'd you to get you a link.

I PM'd you to get you a link.
Forum: Cooling 07-22-2019, 11:35 AM
Replies: 2
Views: 226
Posted By Corsair Mike
Hi Deaks, Have you gone though lighting...

Hi Deaks,

Have you gone though lighting setup on the controller? You will have to tell iCUE which fans you are using and how many for first time use.
Forum: Corsair Link 07-21-2019, 11:01 PM
Replies: 5
Views: 642
Posted By Corsair Mike
This might do what you need. You will have to...

This might do what you need. You will have to configure the port on the Commander Pro to use PWM in iCUE but this should spin all of your fans.
...
Forum: Cooling 07-21-2019, 10:49 PM
Replies: 7
Views: 550
Posted By Corsair Mike
Hi Cmplord, Sometimes after firmware updates...

Hi Cmplord,

Sometimes after firmware updates you have to re-configure the device in iCUE. If you go to lighting setup and add the fans back in that should fix it.

If you have the fans connected...
Forum: Cooling 07-21-2019, 10:34 PM
Replies: 24
Views: 5,075
Posted By Corsair Mike
Hi all, Usually this kind of lighting...

Hi all,

Usually this kind of lighting behavior is indicative of a dead LED on a fan. It can be the fan that is acting up or sometimes a fan farther up the chain. I would swap the LED fan cables...
Forum: Cooling 07-18-2019, 12:29 PM
Replies: 3
Views: 393
Posted By Corsair Mike
Hi Tegris, Usually with that kind of...

Hi Tegris,

Usually with that kind of reaction the pump isn't spinning. On the Pro and Platinum versions they have a SATA power connector. I would check the connection on that just to be sure....
Forum: Cooling 07-15-2019, 12:27 PM
Replies: 15
Views: 589
Posted By Corsair Mike
Hi deno1000, So the 9900K can run a bit hot...

Hi deno1000,

So the 9900K can run a bit hot especially if you are running any kind of compute load. OC'd 9900K's have it well over 200W TDP. Some boards give you an automatic OC by default.
...
Forum: Cooling 07-15-2019, 02:34 AM
Replies: 10
Views: 776
Posted By Corsair Mike
Hi IronCrossMac, Sorry to hear that your...

Hi IronCrossMac,

Sorry to hear that your cooler isn't working right, I hope I can help fix that. Here are a few things you can try.

You can check if iCUE has an update.

There are some...
Forum: Cooling 07-14-2019, 04:55 PM
Replies: 8
Views: 293
Posted By Corsair Mike
Hi Scirca, Sorry to hear about your...

Hi Scirca,

Sorry to hear about your commander pro issue. It might be taking some extra time to respond because they recently updated their system. If everything is working normally after a reboot...
Forum: Cooling 07-14-2019, 04:17 PM
Replies: 582
Views: 72,530
Posted By Corsair Mike
I would if I could. I bug the cooling team almost...

I would if I could. I bug the cooling team almost everyday about this issue and they are actively working on it. Hopefully I can have something more concrete than "I think we found it" to share soon....
Forum: Gaming Chairs 07-14-2019, 03:54 PM
Replies: 1
Views: 407
Posted By Corsair Mike
Hi Feels.-, Can you post your ticket number....

Hi Feels.-,

Can you post your ticket number. I can forward it to our tech support team on Monday to get an update for you.
Forum: Gaming Chairs 07-14-2019, 03:52 PM
Replies: 3
Views: 2,259
Posted By Corsair Mike
Hi SaHaRzZz, While I am not sure of the...

Hi SaHaRzZz,

While I am not sure of the return policy in Israel, I know that the T2 has a 2 year warranty here in most parts of the world. I would go ahead and submit a ticket on our support site....
Forum: Cooling 07-14-2019, 02:36 PM
Replies: 582
Views: 72,530
Posted By Corsair Mike
Hi all, Just wanted to drop an update about...

Hi all,

Just wanted to drop an update about the USB disconnect issue on Platinum coolers. It looks like we may have found a solution to the problem and are working on a fix. Thanks for all the...
Forum: Cooling 06-26-2019, 01:26 PM
Replies: 4
Views: 2,057
Posted By Corsair Mike
Platinum Firmware not available

Hi Everyone,

Just to let everyone know the Firmware for the all of the Platinum coolers has been pulled from iCue. So if you are seeing a failed firmware update or "Firmware not available"...
Forum: Cooling 06-26-2019, 12:31 PM
Replies: 15
Views: 1,837
Posted By Corsair Mike
Hi everyone, We pulled the most recent...

Hi everyone,

We pulled the most recent firmware update from iCue due to a pump speed discrepancy on the last update. I spoke to our cooling and software team and this is normal when there is no...
Forum: Cooling 06-26-2019, 12:27 PM
Replies: 582
Views: 72,530
Posted By Corsair Mike
Hi Everyone, I just wanted to update...

Hi Everyone,

I just wanted to update everyone. We are still looking into this issue, we are logging all of the emails we are getting at icuedisconnect@corsair.com. Please keep sending the iCue...
Showing results 1 to 25 of 146

 
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