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Forum: Warranty and RMA Questions 01-25-2016, 03:39 AM
Replies: 2
Views: 1,106
Posted By ventusjk
sweet :D Thx James~!

sweet :D

Thx James~!
Forum: Warranty and RMA Questions 01-24-2016, 08:31 PM
Replies: 2
Views: 1,106
Posted By ventusjk
Have been asked to destroy/ void my old unit.

Hi fellow forum members.

Recently, I have requested an express RMA and just now, I got my brand new Scimitar delivered.

When I initially requested RMA, I have been asked to take the picture of...
Forum: Warranty and RMA Questions 01-19-2016, 06:26 PM
Replies: 4
Views: 2,267
Posted By ventusjk
Sweet. Thank you for your help :D

Sweet.

Thank you for your help :D
Forum: Warranty and RMA Questions 01-18-2016, 08:20 PM
Replies: 4
Views: 2,267
Posted By ventusjk
Wow.... please excuse the size of image...

Wow....

please excuse the size of image haha...
Forum: Warranty and RMA Questions 01-18-2016, 08:19 PM
Replies: 4
Views: 2,267
Posted By ventusjk
Lot code for Scimitar?

Hi fellow forum members,

I have requested an express RMA for my Scimitar and unsure of which one is a Lot code for it.

Here's the label attached on the box.
Forum: Warranty and RMA Questions 01-12-2016, 03:31 AM
Replies: 5
Views: 2,121
Posted By ventusjk
Arrggggg.... You are right.... Why the...

Arrggggg....

You are right....

Why the hell am I writing this on Product Discussion page....

Sorry about that.
Forum: Warranty and RMA Questions 01-12-2016, 01:25 AM
Replies: 5
Views: 2,121
Posted By ventusjk
Hi zheren159, Thank you for your reply. ...

Hi zheren159,

Thank you for your reply.

What about the second question?

Do I get a brand new unit within warranty period?
Forum: Warranty and RMA Questions 01-11-2016, 09:42 PM
Replies: 5
Views: 2,121
Posted By ventusjk
RMA'ing from Australia

Retailer decided not to give me a replacement or even a refund since they could have not replicate an issue that I reported about.

After all, I'm planning to request an express RMA in close future...
Forum: Keyboards and Mice 01-11-2016, 09:04 PM
Replies: 30
Views: 10,321
Posted By ventusjk
Just got a final reply from the retailer saying...

Just got a final reply from the retailer saying that since they do not own "WoW" account, they could have not tested the unit on WoW, but only tested it on Windows application for 8 hours.



So,...
Forum: Keyboards and Mice 01-11-2016, 06:09 PM
Replies: 30
Views: 10,321
Posted By ventusjk
I think I'd rather give them my CC number, get a...

I think I'd rather give them my CC number, get a new unit first so I can test it and send my old one later since there's no point of requesting RMA if there is still a same bug on new unit.

But,...
Forum: Keyboards and Mice 01-11-2016, 05:13 AM
Replies: 30
Views: 10,321
Posted By ventusjk
I have requested a replacement to retailer about...

I have requested a replacement to retailer about a week ago and they said that they cannot give me a replacement or a refund since they could've not replicate the issue that I reported.

I gave...
Forum: Keyboards and Mice 01-04-2016, 05:56 PM
Replies: 30
Views: 10,321
Posted By ventusjk
Hi, Henry. I'll try to contact retailer...

Hi, Henry.

I'll try to contact retailer first.

Since I'm living in Australia, I guess it would take more time to get an RMA.

I'll come back to you if there is still a problem.
Forum: Keyboards and Mice 01-04-2016, 05:23 PM
Replies: 30
Views: 10,321
Posted By ventusjk
Hi, Henry! So your recommendation is to get...

Hi, Henry!

So your recommendation is to get a replacement from retailer, right?

I'll go for it :)
Forum: Keyboards and Mice 01-03-2016, 06:54 AM
Replies: 30
Views: 10,321
Posted By ventusjk
Hi, Goat1! Yeah, plugging it into different...

Hi, Goat1!

Yeah, plugging it into different USB port was the first thing that I have tried after this happened.

Also I have tested it on my Gigabyte P25X-V2 laptop and same thing happened on my...
Forum: Keyboards and Mice 01-03-2016, 06:52 AM
Replies: 30
Views: 10,321
Posted By ventusjk
Hi, Jkraghify! I just tested this bug...

Hi, Jkraghify!

I just tested this bug without CUE and it is still happening.

And like you said I'll definitely need CUE to use macros with those side buttons :[pouts:

Should I contact the...
Forum: Keyboards and Mice 01-03-2016, 01:07 AM
Replies: 30
Views: 10,321
Posted By ventusjk
Hi, zheren159 again! I tried with new...

Hi, zheren159 again!

I tried with new profile and even re-installed CUE after your advice, but it seems to be same.
Forum: Keyboards and Mice 01-02-2016, 04:07 AM
Replies: 30
Views: 10,321
Posted By ventusjk
Hi, zheren159! I'm sorry but could you...

Hi, zheren159!

I'm sorry but could you please tell me what you mean by "ew profile"?

Regards,
Forum: Keyboards and Mice 01-01-2016, 06:19 PM
Replies: 30
Views: 10,321
Posted By ventusjk
Video

Here's the video that I captured to test such issue.

https://youtu.be/kriAVuwwLBo

It's only 22 seconds video and the issue occurred 4 times which means that it would happen even more when I...
Forum: Keyboards and Mice 01-01-2016, 02:59 PM
Replies: 30
Views: 10,321
Posted By ventusjk
Hi, terabyte! Since I only play few games, I...

Hi, terabyte!

Since I only play few games, I could have not tested on many...

But, at least it seems to happen on every game that I play like WoW, SC2 and LoL (especially WoW).

And after I...
Forum: Keyboards and Mice 01-01-2016, 06:32 AM
Replies: 328
Views: 110,019
Posted By ventusjk
Hi, zheren159! I really appreciate it...

Hi, zheren159!

I really appreciate it :greengrin!!
Forum: Keyboards and Mice 01-01-2016, 06:30 AM
Replies: 30
Views: 10,321
Posted By ventusjk
(Scimitar) mouse pointer randomly goes back to center.

Hi, fellow forum users and Corsair team.

Like I mentioned on my last thread, I bought my Corsair Scimitar about 2 or 3 weeks ago.

Apart from a known issue from the thread here
...
Forum: Keyboards and Mice 12-31-2015, 11:47 PM
Replies: 328
Views: 110,019
Posted By ventusjk
You mean temporarily, right? Hope Corsair...

You mean temporarily, right?

Hope Corsair Gaming team is spending a time to fix this issue! :biggrin:
Forum: Keyboards and Mice 12-27-2015, 06:00 AM
Replies: 328
Views: 110,019
Posted By ventusjk
I think I found one way to reproduce such issue. ...

I think I found one way to reproduce such issue.

Please have a look at this video first.

https://youtu.be/9JHHMXZefBs

As you can see, when you hover your mouse pointer after those aero(?)...
Forum: Keyboards and Mice 12-23-2015, 05:03 PM
Replies: 6
Views: 3,338
Posted By ventusjk
Reply

Yeap! I realized that there are already bunch of threads talking about this issue right after I wrote this thread lel...............

I tried to delete this thread but couldn't find a "Delete"...
Forum: Keyboards and Mice 12-23-2015, 12:33 AM
Replies: 328
Views: 110,019
Posted By ventusjk
Here's my most recent log that I got.

[2015-12-23T14:42:44]: Mouse LED colors change failed. request timed out for Scimitar
[2015-12-23T14:42:44]: Mouse LED colors change failed. request timed out for Scimitar
[2015-12-23T14:42:44]:...
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