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Forum: Audio 02-19-2020, 05:16 PM
Replies: 6
Views: 400
Posted By Corsair Nick
We just released a new version of iCUE that has...

We just released a new version of iCUE that has some enhancements to the audio section. Try installing the latest which is 3.25.60 and see if it resolves the issue.
...
Forum: Audio 12-19-2019, 05:24 PM
Replies: 1
Views: 259
Posted By Corsair Nick
Does the issue happen only when connected with...

Does the issue happen only when connected with the USB, or also with the 3.5mm connected direct to your PC/Laptop?

If you haven't done so already, I'd also recommend putting in a support ticket on...
Forum: Audio 12-19-2019, 05:20 PM
Replies: 2
Views: 241
Posted By Corsair Nick
Have you tried connecting the headset to a...

Have you tried connecting the headset to a different device such as a PC/Laptop, or mobile device? Are you experiencing the same results in multiple applications on your system?
Forum: Audio 12-19-2019, 05:17 PM
Replies: 65
Views: 25,412
Posted By Corsair Nick
Our development team is aware of this behavior,...

Our development team is aware of this behavior, and reviewing options for correcting it. We'll provide an update once it is implemented. In the meantime, a workaround is opening your Windows Sound...
Forum: Ambient Lighting 11-26-2019, 01:49 PM
Replies: 0
Views: 650
Posted By Corsair Nick
How-To: Install CORSAIR iCUE LS100 Smart Lighting Strip Starter Kit

https://cwsmgmt.corsair.com/pdp/ls100/images/ls100_everything.png

Customizing your workspace just became easier with the CORSAIR iCUE Smart Lighting Strips. With the iCUE software, you'll be able...
Forum: iCUE Software 11-22-2019, 09:01 PM
Replies: 370
Views: 170,477
Posted By Corsair Nick
How-To: Using Corsair Peripherals on iCUE for macOS

If you’re a fan of CORSAIR peripherals, use macOS, and have always wanted that next level of customization, we’re happy to announce CORSAIR iCUE software for macOS. iCUE gives you near unlimited...
Forum: Keyboards and Mice 11-12-2019, 02:48 PM
Replies: 1
Views: 287
Posted By Corsair Nick
We added this restriction intentionally for...

We added this restriction intentionally for security reasons. It opens the potential to maliciously attack the system through the CMD prompt with an action macro if a user downloaded a profile from...
Forum: Keyboards and Mice 11-05-2019, 08:21 PM
Replies: 2
Views: 409
Posted By Corsair Nick
I've reached out to Technical Support regarding...

I've reached out to Technical Support regarding your ticket to see what can be done. I'd also recommend that you provide the same info you did here on the ticket if you haven't already, just so the...
Forum: Keyboards and Mice 11-05-2019, 05:37 PM
Replies: 2
Views: 299
Posted By Corsair Nick
Try putting the keyboard into BIOS mode...

Try putting the keyboard into BIOS mode performing the following:

Hold the Windows Lock Key
Hold F1 key
Release both after the keyboard flickers and the Scroll Lock indicator should continue to...
Forum: Keyboards and Mice 11-05-2019, 05:32 PM
Replies: 5
Views: 2,207
Posted By Corsair Nick
Go ahead and put in a support ticket and request...

Go ahead and put in a support ticket and request a hard firmware reset. This should help to bring the devices back to life:

https://support.corsair.com/
Forum: Audio 11-05-2019, 05:25 PM
Replies: 3
Views: 625
Posted By Corsair Nick
Putting in a support ticket through the link in...

Putting in a support ticket through the link in the post above yours is the best solution at this time.
Forum: Audio 11-05-2019, 02:12 PM
Replies: 2
Views: 621
Posted By Corsair Nick
If you haven't already performed the firmware...

If you haven't already performed the firmware update, follow the steps in the video below:

https://www.youtube.com/watch?v=TC3VWV_sMfE

How long of a delay between uses are you seeing this issue...
Forum: Audio 11-05-2019, 02:00 PM
Replies: 9
Views: 684
Posted By Corsair Nick
What motherboard are you using? I just tested...

What motherboard are you using? I just tested this out on my test bench, no issues on all the USB ports.

Also, make sure all of your USB drivers and BIOS are up to date.
Forum: Audio 11-05-2019, 01:33 PM
Replies: 182
Views: 30,707
Posted By Corsair Nick
Couple things you can try: Try connecting...

Couple things you can try: Try connecting directly to different USB ports including the ones on the back of the motherboard, update your USB drivers to the latest version, make sure you're running...
Forum: Audio 11-05-2019, 01:30 PM
Replies: 182
Views: 30,707
Posted By Corsair Nick
Still investigating this issue. I've found if it...

Still investigating this issue. I've found if it I open Windows Sound Settings, sidetone corrects itself and works normally. This may be an issue with the 1903 update, but we're looking into what...
Forum: Audio 11-05-2019, 01:20 PM
Replies: 182
Views: 30,707
Posted By Corsair Nick
When you had the dongle connected directly to the...

When you had the dongle connected directly to the PC, did you try having it plugged to the back of the motherboard? Try different USB stacks on the back to see if the crackling still occurs.
Forum: Audio 10-29-2019, 01:50 PM
Replies: 182
Views: 30,707
Posted By Corsair Nick
What happens if you connect the dongle direct to...

What happens if you connect the dongle direct to the back USB ports? Do you still have crackling?
Forum: Audio 10-29-2019, 01:47 PM
Replies: 182
Views: 30,707
Posted By Corsair Nick
Zaj159 - can you provide your specs and...

Zaj159 - can you provide your specs and information so I can provide it to our validations teams:

1.) What system are you using (motherboards and USB port)
2.) What game are you using? Did you...
Forum: Audio 10-29-2019, 01:36 PM
Replies: 182
Views: 30,707
Posted By Corsair Nick
When switching between wireless and wired mode,...

When switching between wireless and wired mode, the headset will be re-detected by windows as a different device, which is why your team chats like Discord prompt you to switch devices. This is...
Forum: Audio 10-29-2019, 01:26 PM
Replies: 182
Views: 30,707
Posted By Corsair Nick
Just to clarify, you tried using a different...

Just to clarify, you tried using a different Virtuoso headset your friend had, and you experienced the same issue?

What happens if you connect the H100i Platinum to the back of the motherboard via...
Forum: Audio 10-24-2019, 12:31 PM
Replies: 182
Views: 30,707
Posted By Corsair Nick
Same thing in wired and wireless mode? Just...

Same thing in wired and wireless mode?

Just double checking, which peripherals are you using? And have you performed firmware updates on all hardware including the cooler?
Forum: Audio 10-23-2019, 07:16 PM
Replies: 182
Views: 30,707
Posted By Corsair Nick
Any issues with the default iCUE profiles under...

Any issues with the default iCUE profiles under "Lighting Link"?
Forum: Audio 10-23-2019, 02:10 PM
Replies: 182
Views: 30,707
Posted By Corsair Nick
Which cooler are you running in your build? I...

Which cooler are you running in your build? I don't see it listed in the system specs for your profile.
Forum: Audio 10-22-2019, 06:39 PM
Replies: 182
Views: 30,707
Posted By Corsair Nick
Wanted to provide some updates on the full list...

Wanted to provide some updates on the full list of updates provided thus far from our developers:

[jpdsc] - There should be a percentage indicator for the battery instead of text
JC: Not all...
Forum: Audio 10-22-2019, 06:20 PM
Replies: 182
Views: 30,707
Posted By Corsair Nick
Guys, first off thank you for the feedback you...

Guys, first off thank you for the feedback you are providing. Not sure if all of you have seen that there was an update to both iCUE (3.21.88) and firmware for Virtuoso. If you haven't already...
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