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Forum: Keyboards and Mice 11-12-2019, 02:48 PM
Replies: 1
Views: 51
Posted By Corsair Nick
We added this restriction intentionally for...

We added this restriction intentionally for security reasons. It opens the potential to maliciously attack the system through the CMD prompt with an action macro if a user downloaded a profile from...
Forum: Keyboards and Mice 11-05-2019, 08:21 PM
Replies: 2
Views: 106
Posted By Corsair Nick
I've reached out to Technical Support regarding...

I've reached out to Technical Support regarding your ticket to see what can be done. I'd also recommend that you provide the same info you did here on the ticket if you haven't already, just so the...
Forum: Keyboards and Mice 11-05-2019, 05:37 PM
Replies: 2
Views: 94
Posted By Corsair Nick
Try putting the keyboard into BIOS mode...

Try putting the keyboard into BIOS mode performing the following:

Hold the Windows Lock Key
Hold F1 key
Release both after the keyboard flickers and the Scroll Lock indicator should continue to...
Forum: Keyboards and Mice 11-05-2019, 05:32 PM
Replies: 5
Views: 1,626
Posted By Corsair Nick
Go ahead and put in a support ticket and request...

Go ahead and put in a support ticket and request a hard firmware reset. This should help to bring the devices back to life:

https://support.corsair.com/
Forum: Audio 11-05-2019, 05:25 PM
Replies: 3
Views: 431
Posted By Corsair Nick
Putting in a support ticket through the link in...

Putting in a support ticket through the link in the post above yours is the best solution at this time.
Forum: Audio 11-05-2019, 02:12 PM
Replies: 2
Views: 132
Posted By Corsair Nick
If you haven't already performed the firmware...

If you haven't already performed the firmware update, follow the steps in the video below:

https://www.youtube.com/watch?v=TC3VWV_sMfE

How long of a delay between uses are you seeing this issue...
Forum: Audio 11-05-2019, 02:00 PM
Replies: 9
Views: 232
Posted By Corsair Nick
What motherboard are you using? I just tested...

What motherboard are you using? I just tested this out on my test bench, no issues on all the USB ports.

Also, make sure all of your USB drivers and BIOS are up to date.
Forum: Audio 11-05-2019, 01:33 PM
Replies: 113
Views: 8,559
Posted By Corsair Nick
Couple things you can try: Try connecting...

Couple things you can try: Try connecting directly to different USB ports including the ones on the back of the motherboard, update your USB drivers to the latest version, make sure you're running...
Forum: Audio 11-05-2019, 01:30 PM
Replies: 113
Views: 8,559
Posted By Corsair Nick
Still investigating this issue. I've found if it...

Still investigating this issue. I've found if it I open Windows Sound Settings, sidetone corrects itself and works normally. This may be an issue with the 1903 update, but we're looking into what...
Forum: Audio 11-05-2019, 01:20 PM
Replies: 113
Views: 8,559
Posted By Corsair Nick
When you had the dongle connected directly to the...

When you had the dongle connected directly to the PC, did you try having it plugged to the back of the motherboard? Try different USB stacks on the back to see if the crackling still occurs.
Forum: Audio 10-29-2019, 01:50 PM
Replies: 113
Views: 8,559
Posted By Corsair Nick
What happens if you connect the dongle direct to...

What happens if you connect the dongle direct to the back USB ports? Do you still have crackling?
Forum: Audio 10-29-2019, 01:47 PM
Replies: 113
Views: 8,559
Posted By Corsair Nick
Zaj159 - can you provide your specs and...

Zaj159 - can you provide your specs and information so I can provide it to our validations teams:

1.) What system are you using (motherboards and USB port)
2.) What game are you using? Did you...
Forum: Audio 10-29-2019, 01:36 PM
Replies: 113
Views: 8,559
Posted By Corsair Nick
When switching between wireless and wired mode,...

When switching between wireless and wired mode, the headset will be re-detected by windows as a different device, which is why your team chats like Discord prompt you to switch devices. This is...
Forum: Audio 10-29-2019, 01:26 PM
Replies: 113
Views: 8,559
Posted By Corsair Nick
Just to clarify, you tried using a different...

Just to clarify, you tried using a different Virtuoso headset your friend had, and you experienced the same issue?

What happens if you connect the H100i Platinum to the back of the motherboard via...
Forum: Audio 10-24-2019, 12:31 PM
Replies: 113
Views: 8,559
Posted By Corsair Nick
Same thing in wired and wireless mode? Just...

Same thing in wired and wireless mode?

Just double checking, which peripherals are you using? And have you performed firmware updates on all hardware including the cooler?
Forum: Audio 10-23-2019, 07:16 PM
Replies: 113
Views: 8,559
Posted By Corsair Nick
Any issues with the default iCUE profiles under...

Any issues with the default iCUE profiles under "Lighting Link"?
Forum: Audio 10-23-2019, 02:10 PM
Replies: 113
Views: 8,559
Posted By Corsair Nick
Which cooler are you running in your build? I...

Which cooler are you running in your build? I don't see it listed in the system specs for your profile.
Forum: Audio 10-22-2019, 06:39 PM
Replies: 113
Views: 8,559
Posted By Corsair Nick
Wanted to provide some updates on the full list...

Wanted to provide some updates on the full list of updates provided thus far from our developers:

[jpdsc] - There should be a percentage indicator for the battery instead of text
JC: Not all...
Forum: Audio 10-22-2019, 06:20 PM
Replies: 113
Views: 8,559
Posted By Corsair Nick
Guys, first off thank you for the feedback you...

Guys, first off thank you for the feedback you are providing. Not sure if all of you have seen that there was an update to both iCUE (3.21.88) and firmware for Virtuoso. If you haven't already...
Forum: Audio 10-10-2019, 12:54 PM
Replies: 113
Views: 8,559
Posted By Corsair Nick
Double check your Windows Sound Settings that...

Double check your Windows Sound Settings that Virtuoso is set to your default Playback Device and Recording Device. Almost sounds like another device within windows is taking priority right now.
Forum: Audio 10-09-2019, 07:01 PM
Replies: 113
Views: 8,559
Posted By Corsair Nick
What happens if you try performing the "Force...

What happens if you try performing the "Force Firmware Update" in iCUE? Do you experience the same disconnect behavior when connected to a different PC/Laptop?
Forum: Audio 10-09-2019, 06:54 PM
Replies: 3
Views: 399
Posted By Corsair Nick
Members of the company are here and actively...

Members of the company are here and actively tracking the feedback all of you are providing. There have been quite a few threads created by different users with similar experiences, making it more...
Forum: Audio 10-09-2019, 06:38 PM
Replies: 0
Views: 444
Posted By Corsair Nick
How-To: Setup Audio EQ in CORSAIR iCUE

CORSAIR iCUE has built-in audio EQ presets that prioritize different frequencies which can help in-game to pick out audio cues or to help you enjoy your music and other content even more with an...
Forum: Audio 10-07-2019, 05:29 PM
Replies: 6
Views: 494
Posted By Corsair Nick
No worries, go ahead and create the ticket, and...

No worries, go ahead and create the ticket, and send it to me. I already talked with one of our Tech Support agents about your situation, and he'll discuss options with you in your ticket. They are...
Forum: Audio 10-07-2019, 03:05 PM
Replies: 113
Views: 8,559
Posted By Corsair Nick
Thanks guys for putting this list together, it...

Thanks guys for putting this list together, it really helps in terms of tracking feedback from all of you. I'll continue to monitor this thread, providing all the info to our dev team to review, and...
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