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Advanced RMA - How Long Should It Take?


Shnizzle

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Hi all,

 

I paid for an advanced RMA to replace a noisy unit (surprise) back on the 5th.

 

The email I received stated "Your replacement product will ship out within 1 business day" but nothing seems to have happened since then.

 

What has been people's experience? Does it normally take this long?

 

Thanks

 

Stephen

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Hi all,

 

I paid for an advanced RMA to replace a noisy unit (surprise) back on the 5th.

 

The email I received stated "Your replacement product will ship out within 1 business day" but nothing seems to have happened since then.

 

What has been people's experience? Does it normally take this long?

 

Thanks

 

Stephen

 

Mine took over a month, living in Sweden. That was a terrible experience.

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It's a nightmare, I get sent instructions I'm told I must follow for the RMA, and then when I query because something doesn't look right I get told that of course those instructions dont apply. It's like support is a random action generator. I've just waited ages to receive what appears to be a blank cardboard box.

 

(2000788573 / 2000799704)

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  • 2 weeks later...

Finally received it after just over a month and so many frustrating interactions with 'support' - although kudos to the people who finally pushed it along.

Although I did have 3 previous failed delivery attempts - UPS seems to be as dysfunctional as Corsair.

 

Naturally, it has the same problem as the previous 2 units and after 3 strikes I have had enough.

I will send the replacement back, try to find a capable technician locally to address the defective fan and then never have anything to do with Corsair ever again.

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