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-   Warranty and RMA Questions (https://forum.corsair.com/forums/forumdisplay.php?f=146)
-   -   rma shipping payment question (https://forum.corsair.com/forums/showthread.php?t=181368)

emaxmagnus 09-25-2018 06:09 AM

rma shipping payment question
 
So I just recieved a new mouse as a replacement for a broke one but its sort of warped on the bottom and doesnt lay flat on the mousepad.

I'm asking for another rma, the question is: will I have to pay for the shipping even if the mouse was already broken when they delivered it to me? (the package had absolutely no damage on it so it must've been a faulty mouse from the factory)

Corsair Wootaru 09-25-2018 11:57 AM

Hello emaxmagnus,

If you received a faulty replacement you do not need to pay for shipping, please provide me with the ticket number so I can check on this ticket.

Thanks,
Wootaru

emaxmagnus 09-25-2018 12:05 PM

ticket ID is # 777302

Corsair Wootaru 09-26-2018 11:34 AM

Hello emaxmagnus,

I went and replied back to your ticket, please have a look at it. :)

Thanks,
Wootaru


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