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-   -   Workaround: Headset stating charged, and not charging when low. (https://forum.corsair.com/forums/showthread.php?t=175651)

Jardie 03-10-2018 10:15 PM

Workaround: Headset stating charged, and not charging when low.
 
Hello,

I have spotted a few posts regarding charging issues with the Corsair Void 7.1 RGB headset, and would like to leave this post in order to assist others who have encountered this same issue I have worked around.

I hope the below helps.

Kind Regards,
Jardie

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Symptoms / Keywords to assist search:

Headset always low charge
CUE & Infomic both state charged / turn green respectively
Battery remaining low after leaving plugged in for some time.

Error Messages / Keywords to assist search:

Battery Low
Battery Critical
Charging Battery
Amber straight to Green infomic light on microphone arm when charging (powered off)

Configuration:

Windows 10 -
Corsair Utility Engine: 2.23.40
VOID Wireless Dongle Firmware: v. 39.02

Possible Cause:

Software / Firmware bug causing headset to believe it is charged when in fact is not.

Resolution Summary:

1) Turn the headset off.
2) Close the Corsair Utility Engine.
4) Unplug the USB supplied Corsair Wireless Dongle.
5) Plug the headset in to charge.

Note: that the Amber light remains active long after it would normally turn green.

6) Leave the headset to charge for a considerable time
7) Unplug the headset from charge.
8) Plug in the corsair wireless dongle
9) Relaunch corsair utility engine.

Note: This should now display your battery at a higher percent. (Note, these steps may have to be repeated if headset remains charged / on but corsair utility engine reads the percentage as 0% - I believe it can become "out of sync" or incorrectly read the battery levels.

Jardie 03-10-2018 10:19 PM

Edited for formatting and spelling.

Frobresh 10-22-2018 08:29 PM

Testing
 
Thank you for this Jardie, this is the first solution that has had my headphones apparently charging.

In my case, the headphones simply need to be plugged in, or will occasionally charge but will drop from 70% to critical/dead in around a minute.

I have followed your steps and can FINALLY see a charging light. Will report back after a lengthy charge!

Corsair Mint 10-23-2018 01:59 PM

Thanks, Jardie, this should be standard as you're already plugging in the headset for charging. But like you say, don't forget to relaunch iCUE just in case it needs to re-pick it up.

Towle 01-26-2019 06:38 PM

I have followed these instructions but the LED 2 light is solid green , which indicates Dolby is on ...

NickToye 04-17-2019 06:54 AM

Hi I was suffering these symptoms and tried the workaround, but a couple of things really.

It was on amber on my mic indicator for about 30 seconds and then went to green.

After about 20 minutes I did steps 7,8,9 - iCUE said there was no device connected, so I assumed I had to turn it on, but not 100% sure because it wasn't in your steps to turn it back on, although it was a step to turn it off.

Anyway, iCUE reported it at 45%, instantly dropped to 44%, a minute later down to 24% and then it chimed in to say battery low and it was powering down, and then just died.

So, this hasn't worked for me.


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