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-   -   Have issues? Unofficial FAQ and Quick Fix Guide (https://forum.corsair.com/forums/showthread.php?t=138472)

Inheritance 03-05-2015 02:11 PM

Have issues? Unofficial FAQ and Quick Fix Guide
 
You can find the old FAQ here if you're still on CUE 1.

PLEASE NOTE I AM NO LONGER CHECKING THIS POST. PLEASE PM ME ON DISCORD TO GET A QUICK REPLY

If you are new to CUE 2 check out the Official Unofficial CUE 2 Manual. [HERE]

Links for past CUE builds
2.24.50
2.16.87
2.15.83
2.14.67
2.13.80 | 2.12.66 | 2.11.115 | 2.10.71
2.9.53 | 2.8.70 | 2.7.78 | 2.6.79 | 2.6.70 | 2.5.66 | 2.4.66
[Firmware 2.05 is recommended for devices on CUE 2.X]
1.16.42 | 1.15.36
[Firmware 2.01 (Scimitar) Requires CUE 1.15.36 or Higher]
1.06 FW For Scimitar
1.14.43 | 1.13.36 | 1.12.75
37.07 FW For Void Wireless [Yellow] [Carbon]
[Anything Above Requires Firmware 1.33 (Keyboards), 36.08 (Void) or Higher]
1.11.86 | 1.11.85 | 1.10.67 | 1.9.62
1.30 FW For Strafe, K65, K70, K95
1.8.122 | 1.8.120 | 1.7.106 | 1.5.108 | 1.5.80
[Anything Above Requires Firmware 1.20 or Higher]
1.15 FW for K65, K70, K95
1.3.91 | 1.3.70 | 1.2.77 | 1.2.47 | 1.1.57 | 1.1.56 | 1.1.48 | 1.0.657

If you are downgrading CUE builds please make sure you flash the old firmware on first.

Common Issues


-Corsair K55 Keyboard Disconnects
  • This is a known issue and a fix is being worked on. [Main Thread]
  • Try setting the lighting to high.
  • PM Corsair James for a beta firmware build.

-Problems with the USB Passthrough
  • Make sure both USB ports are plugged in. The pass through will not work without both ends plugged in.
  • Plug the USB port with the keyboard into the higher speed port.
  • Pass through will run at 2.0 speeds regardless of the ports used.

-Problems with Spilling Liquids on New Keyboard
  • Your warranty is voided, so if you need to open the keyboard to clean it do so.
  • Soak the keyboard in 70-99% isopropyl alcohol for 1 mins.
  • Wipe any remaining residue with a cloth.
  • Consider Investing in a Might Mug* [Spill proof mug, or so they say]
*Corsair does not endorse this product in any way, shape or form. Neither Corsair nor I am responsible for drinks spilled from the Might Mug.

-Problems with LEDs not Displaying the Correct Color
  • Contact Corsair Support ask for a hard firmware reset.
  • If that does not work RMA the keyboard with Corsair or exchange it with your reseller.

-Problems with Key Chatter, Key Double Typing
  • Confirm that you have this issue using Switch Hitter.
  • Try a different polling rate which can be adjusted using the switch in the back.
  • Try blowing some compressed air into the faulty key switch.
  • If that does not work RMA the keyboard with Corsair or exchange it with your reseller.

-Problems with Keys Outputting Random Letter's
  • Try the keyboard with and without CUE running.
  • Try the keyboard in another computer.
  • If that does not work RMA the keyboard with Corsair or exchange it with your reseller.

-Problems with Finding Cherry MX Blue RGB Keyboards
  • Stop looking, a lot of the ones on 3rd party sites are extremely overpriced. And you will not get a warranty if they are not an authorized reseller.
  • Corsair is only releasing MX Blue RGB keyboards in small batches due to problems with the Switches
  • This is a Cherry problem, not a Corsair problem. Contact Cherry.

-Problems with LED Flickering
  • Turn off 16.8 million color mode for older devices.
  • Update chipset and USB controller drivers. Update the BIOS. (3rd party USB controllers are known to cause flickering due to dropping packets. There is nothing Corsair can do to fix that. It is high recommended you download the latest drivers for the 3rd party controller and avoid using the basic drivers provided by Windows)
  • Check your logs for dropped packets. This indicates a USB controller issue. C:\Users\(your username)\AppData\Local\Corsair\CUE\logs

-Problems with Macro Execution Being Unavailable
  • Repair CUE with the installer. Please make sure you use the same installer as your CUE build.
  • Check for BIOS, chipset, and USB controller updates.
  • Delete the C:\Users\zhere\AppData\Roaming\Corsair\CUE folder.
  • Uninstall CUE, scan your registry with CCleaner or IObit. Restart and reinstall CUE.
  • Upgrade from Windows 7... [Window 7 Fix]

-Problems with Slow Special Charter Input
  • Check for BIOS, chipset, and USB controller updates.
  • Uninstall CUE, scan your registry with CCleaner or IObit. Restart and reinstall CUE.
  • Remove Asus GPU Tweak II


Jong 03-05-2015 02:17 PM

Great guide :). Under 3.0 for Steam though, I think you meant USB 2.0.

It might be worth also saying that some motherboards can deliver more than the standard power over USB 2.0 (mine does "3X"), so it might be worth trying with only one connector even if using USB 2.0.

Inheritance 03-08-2015 04:04 PM

Updated with Mouse issue.

Merranza 03-08-2015 04:21 PM

Very nice Q&A. I would had the infamous "device not detected" by CUE after a reboot. Not sure there is a fix though but I guess Corsair is working on it. I have to manually quit and relaunch CUE on each startup because I'm not having access to my other software profiles.

Inheritance 03-08-2015 04:27 PM

They know about the issue but ill add a line in. I didnt mention it because that seems to be the only fix.

Inheritance 03-09-2015 04:49 PM

updated wiht key chatter issues.

Smiffo 03-09-2015 08:37 PM

Nice post mate, hopefully help some people out. Just a quick question though, when you mention searching the registry for [Corsair] do you mean with or without the square brackets? Might be confusing to some.

Inheritance 03-09-2015 09:50 PM

Changed it to "Corsair" and noted with out the ""

Smiffo 03-10-2015 08:49 PM

Top man :)

Inheritance 03-11-2015 10:29 AM

Ty lol, slight update for boot up time and a few good choices for USB hubs.

Tangy 03-11-2015 01:48 PM

I ordered a Anker USB 3.0 PCI-e card today because I had read on the forums that the k70 RGB does not like the Intel z87 chipset on my Mobo. Here's hoping this fixes my issue, among the many others.

Inheritance 03-11-2015 02:15 PM

Quote:

Originally Posted by Tangy (Post 765604)
I ordered a Anker USB 3.0 PCI-e card today because I had read on the forums that the k70 RGB does not like the Intel z87 chipset on my Mobo. Here's hoping this fixes my issue, among the many others.

Intels newer chipsets + the "we have more USB 3.0 port" war that every mobo manufacture is engaged in = **** tone of 3rd party controllers. but good luck with your PCI solution

Tangy 03-11-2015 02:57 PM

Doesn't hurt anything. Inexpensive trial and error fix in the interim while waiting for Corsair to MAYBE fix the plethora of issues that are currently present.

If it doesn't work it's good to know Amazon has a good return policy.

Tangy 03-12-2015 07:16 PM

It worked. No more k70 RGB issues. The PCI-E card with it's own drivers did the trick. It does not freeze with any games nor steam and the caps lock freeze issue is no longer a problem.

Sucks I had to buy something for the k70 to work on my system. Guess they were right, the k70 does not like z87 chipsets.

Jong 03-13-2015 03:54 AM

Don't think it's just the later Intel chips as it doesn't like being connected directly to my Z77's USB3 root hub either. It's fine, using a different port on the same m/b though.

Inheritance 03-15-2015 11:38 PM

CUE hates intel. I wonder if AMD users have this issue.

Paul S 03-16-2015 09:55 PM

No problems whatsoever here on my AMD ASUS M5A99FX PRO REV 2.0 motherboard, its a pleasant experience throughout, intel themselves are a pain in the **** tho.

Inheritance 03-21-2015 06:00 PM

Updated with a few more tips

rustyweasle 03-22-2015 08:24 AM

hi just recently got a new k70 rgb and had at least 3 of the above problems
my solution was much simpler and safer than messing with bios settings
also tried all the usb 2 n 3 port configs made no difference
go into msconfig and services tab, tick hide all ms services then disable all apply, restart,
then if that solves the problems you probably have a conflict with a unused/forgotten/broken/deleted program, as you collect loads of these over time...
then you can go back into msconfig and enable just the things you use or need regular
like corsair utility, anti virus etc etc one at a time restart between each, until you find the culprit
worked for me... now no freezes crashes (yet lol) and fast boot times

Hope this helps someone

Paul S 03-22-2015 02:09 PM

The 16 million colour issue actually doesnt bother me at all i mean isnt 512 colours enough on a keyboard? the k70 still runs rings around any other keyboard.

Rvh 03-22-2015 07:28 PM

Nice work Zheren :).

ArtGranda 03-22-2015 09:19 PM

I have an ASUS Z87K motherboard and it works nicely (USB3) with the K65 RGB.

einzele 03-23-2015 07:23 AM

so i tried to connect my k95 to my brother' pc which is an amd platform, and it actually does not freeze anymore when i press the lock keys. ok 1 problem solved. my pc has another thing to trigger the lightning freeze beside lock keys, open steam, mumble, and some games (FF14 in my case). so i tried opening those apps... bam, it froze.
can someone confirm it doesn't happen on adapter / pci usb hub before i bought it?
my only 100% works fix for now is not to have any kind of animation lightning, even the type ones, which defeats the purpose of the very existence of this creature. my keyboard is in denial of itself, sad..

Inheritance 03-23-2015 11:33 AM

betting a hub / pcie usb had fixedd this issue for a lot of people but may or may not work for you.

i4mt3hwin 03-24-2015 08:54 AM

Is CUE ever going to get updated to fix these issues? Or am I basically stuck buying a USB card for a keyboard that literally renders my computer unusable? I mean between my BIOS getting stuck and having to flip that switch on the keyboard to unstick it, my mouse randomly locking up when the keyboard is plugged in, the keyboard randomly ceases functioning (Yesterday it was doubling every key press for some reason until I completely rebooted) + all the other issues I have with it -- I'd honestly rather not spend a single $ more on what seems like a broken product.

Like I get that not everyone is having problems and it seems to be a motherboard configuration issue and it's nearly impossible for Corsair to test every configuration prior to launch -- but this is like the worst experience I've ever had with any peripheral device ever. I feel like at this point I should just cut my losses and spend the money on something that isn't going to have these problems, rather then gamble on a USB add-in.

Corsair seems to be working on an update (for the 16 million color thing) is that all that update will add? Or will they actually attempt to fix the issues users are having with certain motherboard configurations?

Jong 03-24-2015 08:56 AM

I understand your pain. It's certainly a right royal b***s up, but this was posted only 4 days ago:

Quote:

Originally Posted by Corsair James (Post 767590)
I understand some of your frustrations - I would feel the exact same way when I'm in your shoes. That said, while the pitch may sound like a broken record at this point, our monthly updates have resolved a large number of the nagging issues. The big issues like colors, lights freezing, etc. is very soon. I've already distributed a beta build with the USB issues partially resolved and in the next beta, we should the full implementation of the fix. We've learned a lot since then and while it sucks to wait, you all do have Corsair's gratitude for sticking with us.


Dourflamingo19 03-25-2015 12:07 PM

oh god... the software is starting to annoy me... the LEDīs freeze, the software is crashing all the time and most of the time it doesnt even detect the keyboard and now the lights are completely dead...gosh the keyboard itself is literally a dream but i will prolly send it back since i feel like im not allowed to enjoy the keyboard because of this crappy software...

Inheritance 03-25-2015 12:31 PM

Quote:

Originally Posted by Dourflamingo19 (Post 768561)
oh god... the software is starting to annoy me... the LEDīs freeze, the software is crashing all the time and most of the time it doesnt even detect the keyboard and now the lights are completely dead...gosh the keyboard itself is literally a dream but i will prolly send it back since i feel like im not allowed to enjoy the keyboard because of this crappy software...

not the thread to whine in, go away.

Dourflamingo19 03-25-2015 02:46 PM

hmh... guess this may be my last post in this forum if its not allowed to post his own little opinion

terabyte 03-25-2015 03:14 PM

Quote:

Originally Posted by Dourflamingo19 (Post 768591)
hmh... guess this may be my last post in this forum if its not allowed to post his own little opinion

You can certainly post your opinion, however, posting it in the FAQ thread is the wrong place ;):

Inheritance 03-28-2015 05:12 PM

XD once again i forgot this was sticked lol

ThePoonRaccoon 04-06-2015 08:26 PM

My keyboard continually boots to the rainbow default, instead of the profile that is saved to memory. It's so frustrating. If i don't use my computer for 8+ hours, then when i boot it won't load the profiles. It's the same with my mouse. I've tried other 3.0 ports on my motherboard and changing the polling rates on the keyboard, but still nothing.

Is there going to be a firmware update that fixes these issues soon? I've also noticed keys being "stuck" when pressing them in games. Although the physical key is released, the character will still be moving in the direction of the key that was pressed.

Also, not to split hairs. But can we expect the update to 16 million colours any time soon? This keyboard is a beast, but I'm having incredible software issues and it doesn't seem like corsair really care about it. I'm thinking of returning it, to be honest...

Inheritance 04-06-2015 10:17 PM

There is a firmware update in beta that will fix most of the issues ive listed. I dont have a release date.

artnat 04-07-2015 07:00 AM

I used to have most of the issues (long boot times, crashing, CUE crashing, capslock freezing, Steam/games freezing). Not anymore - I did two things:

1. I bought a USB PCI-E card for like 15$ just stuck it in, plugged keyboard and it worked (even without any additional drivers). I guess the problem was in power supplied through the motherboard. This things takes its juice directly out of PS through a molex plug.

2. I ran the profile cleaner that one of users here made (can't remember the name though) to remove duplicate actions/lightings that were unused by profiles as the abundance of those made CUE unresponsive. The way CUE handles them while importing profiles is atrocious (not to mention clicking hundreds of update/copy windows)

Now I have no problems.

I guess Corsair should just stick a USB PCI card/HUB in the box with the keyboard.

EDIT: Or maybe a compatibility list with mobos

Inheritance 04-07-2015 08:35 AM

yup PCIE card works almost every time

JobeW 04-07-2015 02:29 PM

I've got the M65 RGB mouse but I've run into a problem with it. When I close or minimize the CUE the lighting effects don't appear to work. I've tired changing the polling rate and saving the profile to the device memory and it doesn't seem to have made a change.

Inheritance 04-07-2015 03:06 PM

Quote:

Originally Posted by JobeW (Post 771157)
I've got the M65 RGB mouse but I've run into a problem with it. When I close or minimize the CUE the lighting effects don't appear to work. I've tired changing the polling rate and saving the profile to the device memory and it doesn't seem to have made a change.

set the profile to default if thats done go to the little CUE icon, right click, and select Auto profile switching.

Kriscahya 04-09-2015 04:46 PM

hey guys...will clear usb cache on windows is recommend to fix freeze, my 95 have been insert on all usb on mainboard and chasing but still freeze, on guide i should try usb hub or plug to new usb port..since i;ve already used them all but still freeze...

PCIE card is the one we plug to one of the slot in mainboard? if thats the case i dont have any slot on my pc..im using digitalstorm bolt 2 with asus maximus vi mainboard

Inheritance 04-09-2015 06:14 PM

I would get a USB hub and see if that works

ScarletStreak 04-21-2015 07:20 AM

Quote:

Originally Posted by zheren159 (Post 771033)
There is a firmware update in beta that will fix most of the issues ive listed. I dont have a release date.

Ah, sounds great! I've given up on resetting my k70 when it freezes.


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