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-   Corsair Utility Engine (CUE) 1.x and 2.x (https://forum.corsair.com/forums/forumdisplay.php?f=267)
-   -   CUE causing USB disconnect sound on startup (https://forum.corsair.com/forums/showthread.php?t=161278)

Antwan 08-11-2016 11:52 PM

CUE causing USB disconnect sound on startup
 
Every time I boot my computer I'm greeted with the USB disconnect sound. I have narrowed this down to the CUE software. I'm wondering if there is a fix to this, or if Corsair could chime in. It's annoying as hell. I've tried CUE 2.x and a few 1.xx versions.

terabyte 08-12-2016 08:05 AM

What devices do you have? I had the same issue with earlier CUE 1.x version but the latest one should have a fix for it, I never ever had it with CUE 2 beta so far.

Antwan 08-12-2016 10:45 AM

That's weird. The only Corsair product I have connected is a K70 Rapidfire.

NeoReaper 08-22-2016 01:35 AM

I have the same issue with my Corsair KATAR and wired VOID 7.1. Until the disconnect sound appears the mouse is unusable.

Antwan 08-25-2016 08:13 PM

Quote:

Originally Posted by NeoReaper (Post 868233)
I have the same issue with my Corsair KATAR and wired VOID 7.1. Until the disconnect sound appears the mouse is unusable.

Exactly, same here. Incredibly annoying.

Corsair James 08-26-2016 05:15 PM

Are you guys saying this only occurs with CUE running? There are no issues if CUE is not running?

phillychuck 08-26-2016 06:09 PM

I have same issue when starting CUE, I have a K65 RGB. I think it has to do with the Audio device in general, I have a external DAC (Schiit Modi 2).

This is CUE 1.x and CUE 2.x.

santox 09-01-2016 05:44 AM

Having the same issue with my Strafe RGB (firmware: 2.05) and CUE (1.16.42).

loslyfie 09-16-2016 12:48 AM

Quote:

Originally Posted by Corsair James (Post 868968)
Are you guys saying this only occurs with CUE running? There are no issues if CUE is not running?

Yes. I had a K70 RGP Rapidfire connected to a Windows 7 Home PC with no problems, CUE 1.x. And I had a Strafe RGB connected to a Windows 10 Pro PC with no problems, however with no CUE software installed. Last evening I decided to swap the keyboards and install the latest CUE software at the same time. Both installs worked flawlessly and on the Windows 7 PC the CUE software works as it shoulds. But on the Windows 10 PC the USB sound plays when the CUE software loads and my custom lighting profile is applied. Uninstalling the software or simply unchecking the box so that it does not run at startup solves the problem. Strangely, if you don't run the CUE software at startup but run it manually afterwards, it also makes the USB sound.

loslyfie 09-16-2016 01:04 AM

Quote:

Originally Posted by phillychuck (Post 868975)
I have same issue when starting CUE, I have a K65 RGB. I think it has to do with the Audio device in general, I have a external DAC (Schiit Modi 2).

My Strafe RGB works perfectly on my Windows 7 Home 64 PC, latest CUE, Sound Blaster Z.

On my Windows 10 Pro 64 PC where I'm experiencing the issue with my K70 RGB Rapidfire, same CUE, I'm running a Asus Strix Soar.

loslyfie 09-19-2016 02:05 PM

Over at the thread linked below red-ray helped me to solve another problem I had and in the process the USB disconnect sound I thought was the cause of CUE 2 was also resolved. Maybe this fix can help somebody else as well.

http://forum.corsair.com/v3/showthread.php?t=162218

Joerg1975 03-20-2017 10:17 AM

Any updates on this?

If have a SCIMITAR PRO and every time i boot Windows with CUE i get the USB-Connect- and direct after the USB-Disconnect-Sound...

Not a big problem because everything works, but i dont like it...:(

Corsair James 03-20-2017 12:32 PM

See if this helps Joerg: https://support.microsoft.com/en-us/...server-2008-r2

blackbird7 03-31-2017 06:29 PM

USB disconnect sound on Windows 10 startup
 
Quote:

Originally Posted by Corsair James (Post 895956)

I too am experiencing this USB disconnect sound on startup problem after installing CUE 2.11.115, but I'm running Windows 10. Is there a link available for Windows 10 users?

VCVC 04-03-2017 07:31 AM

I have a K70 RGB and using windows 10. I had the disconnect sound when CUE starts ever since CUE 2.0 came out and possibly even before that...
i'm currently using the latest v2.11.115.

BTW, CUE makes the disconnect sound at windows startup or if I manually start it up. if I disable cue from running at startup, there's no disconnect sound. that means the problem is CUE.


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