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-   -   Windows 8.1 Corsair Link 2 issues No Pump or fans showing...? (https://forum.corsair.com/forums/showthread.php?t=122290)

Sybink 09-21-2013 05:39 AM

Windows 8.1 Corsair Link 2 issues No Pump or fans showing...?
 
2 Attachment(s)
As a software tester, I thought I installed Windows 8.1 last week and all is well with my hardware and software. My Windows 8.1 is legit and legally registered to me. When I installed Corsair link and run the software for the first time, I noticed that their isn't any pump or fans present.

Running a beta Corsair Link at the moment switching back to previous build for now, unable to update firmware. (The attached image is not t he beta version)

Okay I appreciate and understand that Windows 8.1 is not officially supported until next month. And I perfectly understand if Corsair cannot offer any support. But I'm posting my question anyway. If you look at the attached image, there is no pump or fans present. Which indicates that the USB Mini Type B cable is not communicating to the USB internal header. Which is either down to the following culprits...

ASUS (Thus being the BIOS)
Intel (Thus being the Chipset or the USB drivers)
Corsair (Thus being the Software or Firmware)

If you unplug the USB header cable and then pop it back in again it come on, I was thinking as a temporary fix for now, buy a USB - Mini Type B cable plug this into the USB ports at the rear of the chassis and run the cable this way until there is a fix for this problem. Not an ideal way, as I would imagine the software is designed to be connected via a USB Header not a USB port. But nevertheless, this is a workaround until this is resolved.

Any thoughts on my suggestion, it should work for now as a temporary fix.

Update:
I have updated the firmware to the latest version 1.0.7 but still the same issue. I know this is probably a stupid question. Is there an update for Corsair Hydro USB...? Current version is 2.0.0.

wytnyt 09-21-2013 08:15 AM

no sorry 2.0.0 is the latest one

Breimeister 09-21-2013 10:04 AM

Quote:

Originally Posted by Sybink (Post 675373)
As a software tester, I thought I installed Windows 8.1 last week and all is well with my hardware and software. My Windows 8.1 is legit and legally registered to me. When I installed Corsair link and run the software for the first time, I noticed that their isn't any pump or fans present.

Okay I appreciate and understand that Windows 8.1 is not officially supported until next month.

Sounds just like my outcome with Windows 8.1 Pro but I also have their AX80i power supply that is not present. I also used their Corsairlink 2.4.5065 software which is available in the product download section.

Connecting to the USB plug at the back of your machine instead of the USB header on the motherboard should work but it really should get any different results. I may need to go that route because in the future I will need that USB motherboard header for another product.

I hope Corsair fixes this for the Windows 8.1 release date because the Corsair LED on the h100i heatsink has changed from white to light yellow. :eek:

Sysagent 09-28-2013 04:43 AM

I have the exact same issue running Windows 8.1 and the H80i cooler not being visible, but the AX760i PSU is...

Mxrider 10-01-2013 01:22 AM

Same here, my h100i and the fans doesnt show up anymore.

It was working and then the corsair link software crashed and after that the h100i and 4 fans dissapeared.

reinstalled everything including the driver and still the same thing, i just did a clean install of windows 8.1 today, was using the corsair link software on windows 7 before without a problem.

It seens it has some compatibility issues with windows 8.1 and we definetly need a patch

everything is on the latest versions, h100i firmware and corsair link software

wa3pnt 10-01-2013 02:19 AM

Read post 20 of this thread. It addresses USB suspend problems with 8.1

http://forum.corsair.com/v3/showthre...=120962&page=2

RodeoGeorge

Mxrider 10-01-2013 05:48 PM

Quote:

Originally Posted by wa3pnt (Post 676699)
Read post 20 of this thread. It addresses USB suspend problems with 8.1

http://forum.corsair.com/v3/showthre...=120962&page=2

RodeoGeorge

Thank you for pointing that out.

I found a solution for my problem there, had to edit the windows registry.

Breimeister 10-02-2013 08:29 PM

Quote:

Originally Posted by Sysagent (Post 676350)
I have the exact same issue running Windows 8.1 and the H80i cooler not being visible, but the AX760i PSU is...

Is the Ax760i connected to the H80i?

Sysagent 10-03-2013 07:32 AM

Quote:

Originally Posted by Mxrider (Post 676767)
Thank you for pointing that out.

I found a solution for my problem there, had to edit the windows registry.

I to had to edit the registry to make it work!

txfeinbergs 10-18-2013 12:09 AM

Guys, I followed the following steps, but my CorsairLink2 SW is crashing every time I try to open it.

1. Changed registry entries as documented here.
2. Uninstalled CorsairLink2
3. Reboot
4. Installed CorsairLink 2.

What am I doing wrong here? (FYI, I rechecked the registry entries, and they are all set to 0 still as per the change). Thanks.

One other question, is my CPU going to burn up without CorsairLink 2 running or does the H100i firmware have default settings it uses if it sees the program is not running?

I find it rather crazy that Corsair had over 6 months to address this problem and now with Windows 8.1. formally available, still no fix.

rigpig 10-18-2013 06:24 AM

I have never used the Link software or even connected the Link USB cable in all the time I've owned a H100i. My CPU (Haswell i5) is currently chilling at 23c according to Core Temp, so I don't think you'll have any problems.

wytnyt 10-18-2013 12:15 PM

Quote:

Originally Posted by txfeinbergs (Post 678944)

One other question, is my CPU going to burn up without CorsairLink 2 running or does the H100i firmware have default settings it uses if it sees the program is not running?




your computer has m/b safety features that will shut things down before damaging it regardless of how things are set in the windows environment
.

AlexandreNegrao 10-18-2013 02:20 PM

Actually is the post #19.

I'm facing the exact same issue here in Brazil with my H100i. After the W8.1 update, my CL2 does not shows the radiator fans anymore, but they are working at the default speeds (the pump as well).

I'm going to try out the registry tweak when I get home from work...let's hope it works, otherwise I'll be forced to connect the fans to the fan's controllers connections of my Cosmos 2.

Quote:

Originally Posted by wa3pnt (Post 676699)
Read post 20 of this thread. It addresses USB suspend problems with 8.1

http://forum.corsair.com/v3/showthre...=120962&page=2

RodeoGeorge


AlexandreNegrao 10-19-2013 10:02 AM

It worked flawlessly!

Thanks very much!

Quote:

Originally Posted by AlexandreNegrao (Post 679021)
Actually is the post #19.

I'm facing the exact same issue here in Brazil with my H100i. After the W8.1 update, my CL2 does not shows the radiator fans anymore, but they are working at the default speeds (the pump as well).

I'm going to try out the registry tweak when I get home from work...let's hope it works, otherwise I'll be forced to connect the fans to the fan's controllers connections of my Cosmos 2.


Dave ord 10-20-2013 12:30 PM

My H100i software has the same problems after the Windows 8.1 update.
The Reg hack works but in reality you shouldn't have to do this.
Come on Corsair get your finger out and sort these Win 8.1 problems out.
You have had plenty of time prior to the 8.1 release to make sure your products work.

Ps and the Headphone software is de funked as well :sigh!:


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