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-   -   My opinion on Red-Rays efforts (https://forum.corsair.com/forums/showthread.php?t=168067)

Timbono 05-23-2017 06:39 PM

My opinion on Red-Rays efforts
 
Hi everybody :)
I just downloaded SIV and Corsair Link 4 and compared both of them.
I can confirm that SIV is the more reliable and functional software from my own experience. Corsair Link takes more time to start, doesn't show all my cores (20), takes more CPU power, shows two temperatures for some drives and doesn't show all my drives and so on. All these issues don't exist with SIV.

Effectively Red-Ray is the only one providing a working software for Corsair Link products. Therefore I am baffled of how he is treated.

Why doesn't Corsair work together with this amazing developer to solve the issues their own software has?

Why doesn't Corsair provide him hardware for free to adjust his software to their hardware?

Why is there no interaction between Corsair Link developers and him?

Honestly, I think he should be managing the "Corsair Link" part of the forum, because his threads are detailed and easy to understand and he is most invested in the Link software.

Technobeard 05-23-2017 08:46 PM

First, last, and ONLY warning. I've already had to remove personal attacks in this thread. Keep it civil, or bans are next.

Wulfster 05-24-2017 03:12 AM

Well, that escalated quickly lol.

Best

Wulf

red-ray 05-24-2017 04:18 AM

I and I suspect many other forum members should like to see Corsair answer
 
Quote:

Originally Posted by Technobeard (Post 904497)
First, last, and ONLY warning. I've already had to remove personal attacks in this thread. Keep it civil, or bans are next.

Thank you for doing this, I look forward to a constructive reply to my last PM and being able to update http://forum.corsair.com/forums/showthread.php?p=779631.

I and I suspect many other forum members should like to see Corsair answer these questions.

I realise you can't answer the questions Timbono has asked, but feel someone from Corsair should on or before Friday 26-May-2017 UTC.

Please will you try and make this happen and also that I get a constructive reply to my Ticket Number #6560108 by the same deadline so I don't need to start posting screen shots of the entire saga?

unilythe 05-24-2017 10:12 AM

His efforts are great, and so is his commitment, but honestly red-ray is tooting his own horn a little too often.

Really, red-ray. I appreciate your work and knowledge, but you bring up what you do right and Corsair does wrong a little too often. Sometimes even when completely unnecessary.

Specter 05-24-2017 11:26 AM

This thread went from 0 -100 in no time lol.

I honestly stopped buying Corsair products. Its too much crap and its been years of nothing being fixed while they push out new products.

Thanks to red-ray and other active users on the forums that helped new users troubleshoot their stuff. Its maddening to buy new equipment, it doesn't work, they go through the official support ticket system and get a default "RMA" reply but when they come to the forums there are the active users giving them troubleshooting tips to resolve the issue. These problems go silent and Corsair keeps rolling like nothing is wrong.

Every year we see big Gorge at Computex or the Computer shows showing off new hardware or the amazing things that Corsair products can do, then the products make it to the review sites who cant say anything bad about the product because they know they cannot post the review unless its approved by either Corsair or an editor who wants to keep relations good with corsair.

Now here we are today......What has changed besides the Corsair logo? nothing.

Timbono 05-24-2017 12:20 PM

I think it would be in Corsairs best interest to support Red-Ray. Since their software has lots of issues that Red's doesn't, they should enjoy his support and connect with him.

Imagine Corsair Links beginner friendlyness combined with SIVs functionality and reliability. That would be awesome.

wytnyt 05-24-2017 12:33 PM

Quote:

Originally Posted by Timbono (Post 905432)
I think it would be in Corsairs best interest to support Red-Ray. Since their software has lots of issues that Red's doesn't, they should enjoy his support and connect with him.

Imagine Corsair Links beginner friendlyness combined with SIVs functionality and reliability. That would be awesome.

maybe corsair should drop all the pretty bells and whistles in their software which would make having a workable software so much easier and then go from there.
they have a habit of taking broken software and adding to it.

SpeedyV 05-24-2017 12:35 PM

My position is simple. Anyone who spends time on this thread knows that Corsair software and firmware has problems and has for a long time. Many people end up on this forum because of this fact. Red Ray has identified problems and bugs, often offered insight into how to fix them, added the ability to control Corsair Link enabled products to his SIV utility (which is offered for free), and spent way more time helping other people get their hardware working than Corsair does.

I had given up on Corsair Link and was sorry I bought hardware from them because of it. I ended up totally deleting Link and not even bothering to try any updated versions. Every time they release an update, it’s as bad or worse than before. That said, I bought a Commander Mini because using SIV, I could finally do what I wanted. I would never have purchased it if not for SIV. Now I may buy a new Commander Pro, but there is NO WAY I will purchase it until Ray has gotten his hands on one (and hopefully the NDA info that he needs), and tested it thoroughly.

I have read many posts from others in the same situation – tried Link, had problems, tried to fix them, gave up, found out about SIV, downloaded it, stumbled through it before manning up and reading the Guide, got it working (sort of), needed help, got help from Ray, and am now enjoying my Corsair hardware running with SIV. And now I am excited as the prospect of adding this new Command Pro, which is a pretty clever little box, under SIV control. Then an upgrade to HD-140 and HD-120 RGB fans (or Mag-Levs with RGB LEDs if they ever make them). A complete Corsair based upgrade, but not unless Ray figures out the Commander Pro and adds support in SIV for it.

In the end, I think he will but it sure would be nice if Corsair would help him out and provide a sample or 2 to him, and the technical information he needs to do the job more easily. There are now reviews all over the Internet from the usual sources. They all got sent a Commander Pro, a Lighting Node Pro, and some HD – RGB Series fans. Why can’t Corsair send Ray a review sample? They are going to get better feedback than any of the reviews I just read, which were nice but nowhere near the depth of what Ray would do. Everybody wins, so why not do it. I’m not buying one, or any new fans, until this happens.

wytnyt 05-24-2017 01:06 PM

so why buy something that you know has issues ?

Timbono 05-24-2017 01:27 PM

Quote:

Originally Posted by SpeedyV (Post 905434)
In the end, I think he will but it sure would be nice if Corsair would help him out and provide a sample or 2 to him, and the technical information he needs to do the job more easily. There are now reviews all over the Internet from the usual sources. They all got sent a Commander Pro, a Lighting Node Pro, and some HD – RGB Series fans. Why can’t Corsair send Ray a review sample? They are going to get better feedback than any of the reviews I just read, which were nice but nowhere near the depth of what Ray would do. Everybody wins, so why not do it. I’m not buying one, or any new fans, until this happens.

Exactly.
It doesn't make sense to not provide the one developer that developed working software for some of your own products with a test sample. Corsair is damaging itself. Which is sad, because I like the commander mini. I like that it is narrow and has lots of connections. I like its PWM support.

Corsair Dustin 05-24-2017 04:35 PM

Quote:

Originally Posted by Specter (Post 905423)
This thread went from 0 -100 in no time lol.

I honestly stopped buying Corsair products. Its too much crap and its been years of nothing being fixed while they push out new products.

Thanks to red-ray and other active users on the forums that helped new users troubleshoot their stuff. Its maddening to buy new equipment, it doesn't work, they go through the official support ticket system and get a default "RMA" reply but when they come to the forums there are the active users giving them troubleshooting tips to resolve the issue. These problems go silent and Corsair keeps rolling like nothing is wrong.

Every year we see big Gorge at Computex or the Computer shows showing off new hardware or the amazing things that Corsair products can do, then the products make it to the review sites who cant say anything bad about the product because they know they cannot post the review unless its approved by either Corsair or an editor who wants to keep relations good with corsair.

Now here we are today......What has changed besides the Corsair logo? nothing.

This is factually inaccurate and missing information. I'm happy to explain how reviews work, though; I was press prior to working at Corsair (look up "Dustin Sklavos AnandTech") and was actually brought on because my reviews were extremely critical.

You're absolutely right to be concerned about the uneasy peace between hardware vendors and reviewers. And there are companies that will cut off review hardware to someone that gives them a bad review. And there are reviewers who will basically sell good reviews.

Corsair won't cut off an outlet for a bad review, and I know this to be true because I've done it. At absolute worst, ad dollars influence how fast a review will get done, but have no impact on its quality.

As for the generations of hardware and software, I will readily admit there are issues. But if you've been paying attention, newer generations typically resolve the problems that might have plagued prior ones.

Take, for example, Commander & Cooling Node -> Commander Mini -> Commander Pro. For the Commander, Cooling Node, and Commander Mini, we've been more or less at the mercy of a third party for firmware updates because we were using their IP. With Commander Pro, that's no longer the case; Commander Pro's hardware and firmware are now developed internally precisely to avoid the problems we'd had with third party hardware and firmware.

It may seem externally that we're not paying attention, but we're actually paying extremely close attention.

You're an end user, and the products you bought didn't live up to your expectations. And that's totally fine. Our problems shouldn't be your problems, and if I were still on the press side of this I would be pushing back on Corsair if I were having your experiences.

The best I can tell you is that the problems that we can fix, we try, and the problems we can't, we make a note of and go about trying to solve in the next generation of products.

Quote:

Originally Posted by Timbono (Post 905445)
Exactly.
It doesn't make sense to not provide the one developer that developed working software for some of your own products with a test sample. Corsair is damaging itself. Which is sad, because I like the commander mini. I like that it is narrow and has lots of connections. I like its PWM support.

This is a more complex situation than you realize. I've tried at length to work with Ray in the past when I was in Technical Marketing and managing these forums, and I've tried to support him, but there are limits - often legal ones - to what we can share with him and what we can do.

SpeedyV 05-24-2017 04:37 PM

Quote:

Originally Posted by Timbono (Post 905445)
Exactly.
It doesn't make sense to not provide the one developer that developed working software for some of your own products with a test sample. Corsair is damaging itself. Which is sad, because I like the commander mini. I like that it is narrow and has lots of connections. I like its PWM support.

Agreed. I like the Commander Mini too though I will likely retire it and replace it with a Commander Pro, but ONLY IF it get's Ray's seal of approval and he adds support for in in SIV. I am not interested in even trying Corsair Link, nor will I be until I can come to this forum and start reading success stories more than reading post after post about problem after problem. I have not had the Mini that long and if I replace it I will chalk it up to progress and bad timing. I am happy to pay for something that WORKS.

I would love to be a fly on the wall in the Corsair meetings about this. Then again, it may be wishful thinking that they even have meetings about this. I don't have any idea how there corporate structure works but there seems to be some "Not my department - Don't know, never used it" type responses that do not really do much to increase my feeling that they take the issues in these posts seriously. Time will tell if they can be reactive and flexible enough to actually realize that getting Ray some samples would be good for business - assuming the thing is not totally plagued with bugs. In that case, they may want to stick with the Fan Boy reviews that are already out.

Corsair Dustin 05-24-2017 05:18 PM

Quote:

Originally Posted by SpeedyV (Post 905470)
Agreed. I like the Commander Mini too though I will likely retire it and replace it with a Commander Pro, but ONLY IF it get's Ray's seal of approval and he adds support for in in SIV. I am not interested in even trying Corsair Link, nor will I be until I can come to this forum and start reading success stories more than reading post after post about problem after problem. I have not had the Mini that long and if I replace it I will chalk it up to progress and bad timing. I am happy to pay for something that WORKS.

I would love to be a fly on the wall in the Corsair meetings about this. Then again, it may be wishful thinking that they even have meetings about this. I don't have any idea how there corporate structure works but there seems to be some "Not my department - Don't know, never used it" type responses that do not really do much to increase my feeling that they take the issues in these posts seriously. Time will tell if they can be reactive and flexible enough to actually realize that getting Ray some samples would be good for business - assuming the thing is not totally plagued with bugs. In that case, they may want to stick with the Fan Boy reviews that are already out.

I'm sorry if you're unhappy with our products and software. It may not seem like it, but there is substantial effort put into these products and software; I spend a minimum of two hours in meetings once a week just going over and prioritizing bugs, and was responsible for architecting a large Corsair Link "bible" to guide future development and ensure a more cohesive and overall better user experience.

But that being said, we can only do so much. If you don't feel like our stuff meets your needs and you're not satisfied - which is totally within your rights - you may be better served by a competitor's product. We'd rather have happy friends than angry customers.

unilythe 05-24-2017 05:48 PM

Honestly, at the moment, the bigger problem is the software, not the hardware. Commander Pro's firmware may be all in your hands, but Corsair Link still is being made by a third party, if I'm not mistaken. Corsair's hardware is never the problem. The software always is.


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