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-   -   Have issues? Unofficial FAQ and Quick Fix Guide (https://forum.corsair.com/forums/showthread.php?t=138472)

Inheritance 03-05-2015 02:11 PM

Have issues? Unofficial FAQ and Quick Fix Guide
 
You can find the old FAQ here if you're still on CUE 1.

If you are new to CUE 2 check out the Official Unofficial CUE 2 Manual. [HERE]

Links for past CUE builds
2.24.50
2.16.87
2.15.83
2.14.67
2.13.80 | 2.12.66 | 2.11.115 | 2.10.71
2.9.53 | 2.8.70 | 2.7.78 | 2.6.79 | 2.6.70 | 2.5.66 | 2.4.66
[Firmware 2.05 is recommended for devices on CUE 2.X]
1.16.42 | 1.15.36
[Firmware 2.01 (Scimitar) Requires CUE 1.15.36 or Higher]
1.06 FW For Scimitar
1.14.43 | 1.13.36 | 1.12.75
37.07 FW For Void Wireless [Yellow] [Carbon]
[Anything Above Requires Firmware 1.33 (Keyboards), 36.08 (Void) or Higher]
1.11.86 | 1.11.85 | 1.10.67 | 1.9.62
1.30 FW For Strafe, K65, K70, K95
1.8.122 | 1.8.120 | 1.7.106 | 1.5.108 | 1.5.80
[Anything Above Requires Firmware 1.20 or Higher]
1.15 FW for K65, K70, K95
1.3.91 | 1.3.70 | 1.2.77 | 1.2.47 | 1.1.57 | 1.1.56 | 1.1.48 | 1.0.657

If you are downgrading CUE builds please make sure you flash the old firmware on first.

Common Issues


-Corsair K55 Keyboard Disconnects
  • This is a known issue and a fix is being worked on. [Main Thread]
  • Try setting the lighting to high.
  • PM Corsair James for a beta firmware build.

-Problems with the USB Passthrough
  • Make sure both USB ports are plugged in. The pass through will not work without both ends plugged in.
  • Plug the USB port with the keyboard into the higher speed port.
  • Pass through will run at 2.0 speeds regardless of the ports used.

-Problems with Spilling Liquids on New Keyboard
  • Your warranty is voided, so if you need to open the keyboard to clean it do so.
  • Soak the keyboard in 70-99% isopropyl alcohol for 1 mins.
  • Wipe any remaining residue with a cloth.
  • Consider Investing in a Might Mug* [Spill proof mug, or so they say]
*Corsair does not endorse this product in any way, shape or form. Neither Corsair nor I am responsible for drinks spilled from the Might Mug.

-Problems with LEDs not Displaying the Correct Color
  • Contact Corsair Support ask for a hard firmware reset.
  • If that does not work RMA the keyboard with Corsair or exchange it with your reseller.

-Problems with Key Chatter, Key Double Typing
  • Confirm that you have this issue using Switch Hitter.
  • Try a different polling rate which can be adjusted using the switch in the back.
  • Try blowing some compressed air into the faulty key switch.
  • If that does not work RMA the keyboard with Corsair or exchange it with your reseller.

-Problems with Keys Outputting Random Letter's
  • Try the keyboard with and without CUE running.
  • Try the keyboard in another computer.
  • If that does not work RMA the keyboard with Corsair or exchange it with your reseller.

-Problems with Finding Cherry MX Blue RGB Keyboards
  • Stop looking, a lot of the ones on 3rd party sites are extremely overpriced. And you will not get a warranty if they are not an authorized reseller.
  • Corsair is only releasing MX Blue RGB keyboards in small batches due to problems with the Switches
  • This is a Cherry problem, not a Corsair problem. Contact Cherry.

-Problems with LED Flickering
  • Turn off 16.8 million color mode for older devices.
  • Update chipset and USB controller drivers. Update the BIOS. (3rd party USB controllers are known to cause flickering due to dropping packets. There is nothing Corsair can do to fix that. It is high recommended you download the latest drivers for the 3rd party controller and avoid using the basic drivers provided by Windows)
  • Check your logs for dropped packets. This indicates a USB controller issue. C:\Users\(your username)\AppData\Local\Corsair\CUE\logs

-Problems with Macro Execution Being Unavailable
  • Repair CUE with the installer. Please make sure you use the same installer as your CUE build.
  • Check for BIOS, chipset, and USB controller updates.
  • Delete the C:\Users\zhere\AppData\Roaming\Corsair\CUE folder.
  • Uninstall CUE, scan your registry with CCleaner or IObit. Restart and reinstall CUE.
  • Upgrade from Windows 7... [Window 7 Fix]

-Problems with Slow Special Charter Input
  • Check for BIOS, chipset, and USB controller updates.
  • Uninstall CUE, scan your registry with CCleaner or IObit. Restart and reinstall CUE.
  • Remove Asus GPU Tweak II


Jong 03-05-2015 02:17 PM

Great guide :). Under 3.0 for Steam though, I think you meant USB 2.0.

It might be worth also saying that some motherboards can deliver more than the standard power over USB 2.0 (mine does "3X"), so it might be worth trying with only one connector even if using USB 2.0.

Inheritance 03-08-2015 04:04 PM

Updated with Mouse issue.

Merranza 03-08-2015 04:21 PM

Very nice Q&A. I would had the infamous "device not detected" by CUE after a reboot. Not sure there is a fix though but I guess Corsair is working on it. I have to manually quit and relaunch CUE on each startup because I'm not having access to my other software profiles.

Inheritance 03-08-2015 04:27 PM

They know about the issue but ill add a line in. I didnt mention it because that seems to be the only fix.

Inheritance 03-09-2015 04:49 PM

updated wiht key chatter issues.

Smiffo 03-09-2015 08:37 PM

Nice post mate, hopefully help some people out. Just a quick question though, when you mention searching the registry for [Corsair] do you mean with or without the square brackets? Might be confusing to some.

Inheritance 03-09-2015 09:50 PM

Changed it to "Corsair" and noted with out the ""

Smiffo 03-10-2015 08:49 PM

Top man :)

Inheritance 03-11-2015 10:29 AM

Ty lol, slight update for boot up time and a few good choices for USB hubs.

Tangy 03-11-2015 01:48 PM

I ordered a Anker USB 3.0 PCI-e card today because I had read on the forums that the k70 RGB does not like the Intel z87 chipset on my Mobo. Here's hoping this fixes my issue, among the many others.

Inheritance 03-11-2015 02:15 PM

Quote:

Originally Posted by Tangy (Post 765604)
I ordered a Anker USB 3.0 PCI-e card today because I had read on the forums that the k70 RGB does not like the Intel z87 chipset on my Mobo. Here's hoping this fixes my issue, among the many others.

Intels newer chipsets + the "we have more USB 3.0 port" war that every mobo manufacture is engaged in = **** tone of 3rd party controllers. but good luck with your PCI solution

Tangy 03-11-2015 02:57 PM

Doesn't hurt anything. Inexpensive trial and error fix in the interim while waiting for Corsair to MAYBE fix the plethora of issues that are currently present.

If it doesn't work it's good to know Amazon has a good return policy.

Tangy 03-12-2015 07:16 PM

It worked. No more k70 RGB issues. The PCI-E card with it's own drivers did the trick. It does not freeze with any games nor steam and the caps lock freeze issue is no longer a problem.

Sucks I had to buy something for the k70 to work on my system. Guess they were right, the k70 does not like z87 chipsets.

Jong 03-13-2015 03:54 AM

Don't think it's just the later Intel chips as it doesn't like being connected directly to my Z77's USB3 root hub either. It's fine, using a different port on the same m/b though.


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