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-   -   iCUE (MacOS) Now Available as Open Beta! (https://forum.corsair.com/forums/showthread.php?t=182942)

whoisnader 12-26-2019 09:39 PM

Hi there, I purchased a k83 wireless and k63 wireless keyboards. The k83 paired with my MacBook Pro 2018 via bluetooth perfectly. However the k63 will not.

The k63 works fine via USB cable and Wireless dongle but not Bluetooth. If I had to guess, it appears to be a timeout issue. This is what is happening:

1. I put the keyboard into bluetooth pairing mode.
2. I go into my Mac and select the keyboard and begin pairing.
3. Enter the security code and press enter on the keyboard.
4. Click continue on Mac and identify the keyboard using the buttons adjacent to the shift keys.
4. Click complete.

Now depending on how quickly I do this, it will fail at any point of the process, but doing it quick gets me to the end and appears to connect but then disconnects and will never again connect, even when cycling power on the keyboard.

I have tried the reset process: hold ESC, plug power in, release ESC, turn on. Observed my settings being reset but did not resolve the pairing issue.

The keyboard firmware is 3.12 and Cue version is 3.23.66. Mac is Catalina with latest updates (10.15.2).

Tried on an older iMac with the same version of OS X, still the same issue.


Anyone else having this issue?

BlackScorpion 12-27-2019 09:12 PM

I'm having constant disconnection issues, keyboard acting all wonky, giving me error messages about the firmware being incompatible. I can't win, thought this would be fixed by now. Seems since version 3.15 was the only stable version for me, everything after that has given me issue after issues.

BlackScorpion 01-02-2020 09:29 PM

To CorsairJames, are we getting new updates, i'm still having issue with this last version constantly quitting on me and i'm still having the issue with the keyboard, not sure what's going on in your end but i submitted the request 15 days ago and i haven't received a response on it. I'm just about to get rid of this whole setup, really getting tired of these issues.

ekohn00 01-06-2020 11:26 AM

Any support for LN Pro?

davidbdeath 01-07-2020 08:49 AM

Corair is not going to support the hackintosh community they said. Which means no supoort for LN Pro.

BlackScorpion 01-09-2020 11:12 PM

FYI, a new update was released. New version is 3.24.52, which seems to be running stable on my end.

BlackScorpion 01-11-2020 01:33 AM

Ok seems the new version still has the crash bug also. runs fine, but when the computer goes to sleep, when i go back in the app is off, not running, i have to re-open it manually.
Any idea or suggestions what can be causing this?

I'm on MacOS 10.14.6 on a MacPro 4,1 early 2009 with 40gigs of ram.

Rogue4X 01-13-2020 09:01 AM

Anyone else getting this Error when trying to install iCue for MacOS?

“iCUE-3.24.52-release.dmg” is damaged and can’t be opened. You should move it to the Bin.

BlackScorpion 01-13-2020 08:34 PM

Quote:

Originally Posted by Rogue4X (Post 1031172)
Anyone else getting this Error when trying to install iCue for MacOS?

“iCUE-3.24.52-release.dmg” is damaged and can’t be opened. You should move it to the Bin.


Although you shouldn't get that message, it does happen. I had that problem, had to got to System Preference, the General Tab and on the bottom, Allow apps downloaded from: anywhere

https://i18.servimg.com/u/f18/19/79/78/80/screen27.png

davidbdeath 01-13-2020 09:11 PM

On the newer versions of Mac OS you may not have the the Anywhere option. The only way i know to enable apps from anywhere in that case is with this terminal command.

sudo spctl --master-disable

BlackScorpion 01-14-2020 11:43 PM

Quote:

Originally Posted by davidbdeath (Post 1031261)
On the newer versions of Mac OS you may not have the the Anywhere option. The only way i know to enable apps from anywhere in that case is with this terminal command.

sudo spctl --master-disable


Yep , that's how i had to do on my end.

BlackScorpion 01-18-2020 08:34 PM

Anyone else having the issue where the iCue application just quits? I've been having this issue since the last 2 previous versions. Just wondering if anyone has a fix or work around for it?

GingerNotANinja 01-22-2020 12:20 AM

Quote:

Originally Posted by Rogue4X (Post 1031172)
Anyone else getting this Error when trying to install iCue for MacOS?

“iCUE-3.24.52-release.dmg” is damaged and can’t be opened. You should move it to the Bin.


I'm getting the exact same issue

EDIT

QUOTE=BlackScorpion;1031393]Yep , that's how i had to do on my end.[/QUOTE]
this worked for me too

BlackScorpion 01-27-2020 11:17 PM

Need help getting the Harpoon RGB mouse to be detected in iCue, have not been able to get this thing detected, to program the two buttons on the side. Any Corsair staff or technicians that can provide me a work around to this issue. I'm on MacOS Mojave, 10.14.6, Running iCue version 3.24.52

davidbdeath 01-27-2020 11:44 PM

BlackScorpion are you using the wireless dongle, wired or bluetooth?


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