davidm71 Posted September 9, 2018 Share Posted September 9, 2018 Hi, Today I pressed the power button on my Psu and heard a 'Sssst'! sound from inside the case along with some smoke and burned smell coming from my Ax1200. Tested the psu with a psu tester and it failed all tests. Luckily the machine is still working. Was able to get it going again with an old PC Power and Cooling PSU. As I understand the warranty is 7 years. If I am 7 years a 9 days out I guess I have to buy a new one? Thanks. Link to comment Share on other sites More sharing options...
DevBiker Posted September 9, 2018 Share Posted September 9, 2018 Hi, Today I pressed the power button on my Psu and heard a 'Sssst'! sound from inside the case along with some smoke and burned smell coming from my Ax1200. Tested the psu with a psu tester and it failed all tests. Luckily the machine is still working. Was able to get it going again with an old PC Power and Cooling PSU. As I understand the warranty is 7 years. If I am 7 years a 9 days out I guess I have to buy a new one? Thanks. I'd go ahead and put in a ticket. What's the worst that can happen? They say that you are out of luck. Or ... who knows ... maybe you'll get lucky. Give it a shot; it can't hurt and you've got nothing to lose. Just make sure that you provide the original receipt. Link to comment Share on other sites More sharing options...
davidm71 Posted September 9, 2018 Author Share Posted September 9, 2018 Thanks, I already did. Thanks. Thinking of getting a new one warranty or not. Afraid a refurb rma would be a ticking time bomb. Thanks. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Mint Posted September 11, 2018 Corsair Employee Share Posted September 11, 2018 Definitely go with the ticket, even a few days out, support will be more than happy to help out. Link to comment Share on other sites More sharing options...
davidm71 Posted September 11, 2018 Author Share Posted September 11, 2018 Corsair was nice enough to approve the rma so at this point I have to mail it back. Looking for a replacement though while its in Rma. Thanks. Link to comment Share on other sites More sharing options...
TheTiesThatBind Posted September 16, 2018 Share Posted September 16, 2018 Corsair got one of the craziest support. It's literally out of this world. Well done to them. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Mint Posted September 18, 2018 Corsair Employee Share Posted September 18, 2018 Excellent, glad to hear support was able to help out. Link to comment Share on other sites More sharing options...
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