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-   -   CX550M annoying fan noise/vibration (https://forum.corsair.com/forums/showthread.php?t=177533)

tokarjan 05-07-2018 03:10 AM

CX550M annoying fan noise/vibration
 
Hello everyone!

I'd like to ask here first before doing anything else.

So my CX550M PSU will be almost two years old now. Bought it in July 2016. I had no problems till few months ago, so about September last year.

The fan starts to make really annoying whirring / vibrating sounds. This happens only after I did something intensive with PC (so gaming, YouTube, etc.), so essentially after the PSU had some bigger load to deal with.

It's definitely the fan in the PSU, I made sure by disabling every other fan in the case.

Searching on the internet revealed this is pretty common, and I decided to try to flip the PSU. Originally, the fan was facing down pulling air from bottom of case. This is where the noise was annoying the most. So I flipped the PSU few weeks ago so that the fan is now facing inside the case. This, initially, helped but that lasted only few days and the noise / vibrations are back.

I tried to clean the PSU and the fan a bit with compressed air, that did nothing.
But I think the fan is removable without opening the whole PSU and thus voiding the warranty? (correct me if I'm wrong). Should I try to clean it that way (pulling it out?) Maybe even replacing it?

What are my other options? I'm in EU, so there's 2 years minimum of manufacturer warranty, the CX-M PSUs have 5 years warranty. Should I wait two more months and then go for RMA directly with Corsair? I have bad experience with RMAs here in Eastern Europe. Usually, if they even bother to accept RMA (the retailer that is), issues like this, with fan noise etc., they take full 30 days to send the item back saying no issues have been discovered. I RMAd a Gigabyte GPU like this for almost a year.

If needed I'll try to provide sound/video

Thanks in advance for any helpful comments

Regards

Jan

Corsair Hotpot 05-07-2018 10:12 PM

Quote:

Originally Posted by tokarjan (Post 953635)
Hello everyone!

I'd like to ask here first before doing anything else.

So my CX550M PSU will be almost two years old now. Bought it in July 2016. I had no problems till few months ago, so about September last year.

The fan starts to make really annoying whirring / vibrating sounds. This happens only after I did something intensive with PC (so gaming, YouTube, etc.), so essentially after the PSU had some bigger load to deal with.

It's definitely the fan in the PSU, I made sure by disabling every other fan in the case.

Searching on the internet revealed this is pretty common, and I decided to try to flip the PSU. Originally, the fan was facing down pulling air from bottom of case. This is where the noise was annoying the most. So I flipped the PSU few weeks ago so that the fan is now facing inside the case. This, initially, helped but that lasted only few days and the noise / vibrations are back.

I tried to clean the PSU and the fan a bit with compressed air, that did nothing.
But I think the fan is removable without opening the whole PSU and thus voiding the warranty? (correct me if I'm wrong). Should I try to clean it that way (pulling it out?) Maybe even replacing it?

What are my other options? I'm in EU, so there's 2 years minimum of manufacturer warranty, the CX-M PSUs have 5 years warranty. Should I wait two more months and then go for RMA directly with Corsair? I have bad experience with RMAs here in Eastern Europe. Usually, if they even bother to accept RMA (the retailer that is), issues like this, with fan noise etc., they take full 30 days to send the item back saying no issues have been discovered. I RMAd a Gigabyte GPU like this for almost a year.

If needed I'll try to provide sound/video

Thanks in advance for any helpful comments

Regards

Jan

Hi tokarjan,

This sounds like a bad bearing in the PSU fan. Unfortunately it would void the warranty opening the PSU to the fan. But you can definitely proceed with requesting an RMA on the support website! Make a ticket regarding the issue and I'm should our Customer Service team can help you out!

tokarjan 05-28-2018 07:34 AM

Hi there!

So I did request a ticket for this and the RMA was approved. I'm now waiting for the replacement, however I got a call today from FedEx Clearance Agent, asking me to send them proof that I did not pay for the shipment and communication with sender (Corsair).

I saw a similar older thread regarding this and the solution was to respond once more to the ticket. However my ticket was already closed.

What should I do? My ticket number is #723584.

FedEx states that I need to respond till the end of this month because the amount on the invoice is this month limit for duty free customs.

Thanks in advance

Corsair Mint 05-30-2018 12:16 PM

Quote:

Originally Posted by tokarjan (Post 956377)
Hi there!

So I did request a ticket for this and the RMA was approved. I'm now waiting for the replacement, however I got a call today from FedEx Clearance Agent, asking me to send them proof that I did not pay for the shipment and communication with sender (Corsair).

I saw a similar older thread regarding this and the solution was to respond once more to the ticket. However my ticket was already closed.

What should I do? My ticket number is #723584.

FedEx states that I need to respond till the end of this month because the amount on the invoice is this month limit for duty free customs.

Thanks in advance

Even with the ticket closed, respond back to it, support will help to review it and reach out to customs and clearance for you.


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