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-   -   Obsidian 800D USB3 front panel (https://forum.corsair.com/forums/showthread.php?t=125568)

levicki 01-14-2014 07:45 PM

Obsidian 800D USB3 front panel
 
After being authorized for an RMA for a broken front door back in March 2013 (Case #5751555) and having never received any communication afterwards I decided to go through a hassle of ordering parts which I needed and back in Novenber 2013 I ordered (Order #100091248) some case upgrades for my Obsidian 800D case which I absolutely loved so far.

I ordered SATA6G backplane, new front door, and an USB3 front panel upgrade, part number CC800D-USB3KIT which is the subject of this thread and my frustration.

Since Corsair does not ship to Serbia I had to order to a friend's address in the USA and then he sent the parts in the original packaging to me via FedEx.

I got those parts today and I am happy with the front door and SATA6G backplane.

But I am extremely unhappy... scratch that -- I am pissed off with what I got as a USB3 front panel replacement.

I was expecting to get a USB3 front panel with a connector which plugs into the mainboard USB3 header:
http://s29.postimg.org/szx2dfxuv/USB3_header.jpg

You know, kind of like the one pictured here for a different, much cheaper Corsair case:
http://s29.postimg.org/d0eetw1t3/proper_USB3_header.jpg

But instead I got this joke of a front panel "upgrade" for my $350 case:
http://s29.postimg.org/rnjypapt3/Cor...panel_joke.jpg

Now, you could say how I didn't do my homework before purchase, but the online shop page did not disclose this information at the time of purchase and it is not reasonable to expect buyers to read company blog to find out about product features.

Ordering those parts has cost me $53.31 plus ~$100 for FedEx shipping from USA to Serbia.

Instead of proper USB3 front panel I got $15 USB3 EXTENSION CABLE.

Seriously Corsair engineers, what were you thinking???

I did not order this USB3 front header because I am lazy to reach behind the case, but because the USB3 ports on the back side of my case are all taken, and I have an unused onboard USB3 header.

If I wanted an ugly hack in the form of an extension cable going through the entire length of my expensive computer case I could have purchased it much cheaper locally, not to mention that an USB3 hub would have been even better investment.

I am seriously disappointed in Corsair, to the point that I will never, ever buy another Corsair product nor I will recommend your stuff to anyone.

It has been two years and you still sell extension cable instead of proper USB3 front panel. Carefully designed with attention to detail? Features you have to experience to appreciate? Shame on you, Corsair!

Regards,
Igor Levicki

levicki 01-16-2014 08:54 PM

Bumpity bump!

Toasted 01-17-2014 02:18 AM

You can get something like this to plug the USB 3.0 Type A to USB 3.0 Internal.

http://www.akasa.com.tw/update.php?t...AK-CBUB09-15BK

Wired 01-17-2014 04:39 AM

Quote:

Originally Posted by levicki (Post 692667)
Now, you could say how I didn't do my homework before purchase, but the online shop page did not disclose this information at the time of purchase and it is not reasonable to expect buyers to read company blog to find out about product features.

There's a pic of the USB connectors on the product page.


Quote:

Seriously Corsair engineers, what were you thinking???
The case came out 5 years ago, before USB 3.0 headers were common on motherboards.

levicki 01-17-2014 01:39 PM

Quote:

Originally Posted by Toasted (Post 693024)
You can get something like this to plug the USB 3.0 Type A to USB 3.0 Internal.

http://www.akasa.com.tw/update.php?t...AK-CBUB09-15BK

Yes I know, but that is an ugly hack for a $300 case if I ever saw one. It is easier, cheaper and better looking to get a 3.5" USB 3.0 front panel or even an USB 3.0 hub.

Another more important issue is that the provided cable length violates USB 3.0 INTERNAL CONNECTOR AND CABLE SPECIFICATION because it is much longer than allowed:

Quote:

Originally Posted by USB 3.0 INTERNAL CONNECTOR AND CABLE SPECIFICATION
The maximum cable assembly length shall not exceed 457.2 mm (18”). For most small form factor systems, a 12” is recommended.

Quote:

Originally Posted by Wired (Post 693036)
There's a pic of the USB connectors on the product page.

Sorry, but that information is not displayed prominently enough in the online store.

The picture where the connectors are visible can be found only on Learn tab which is actually a blog post explaining installation procedure.

First, it didn't even cross my mind to look there because I have a lot of experience in PC building and I don't need instructions for trivial things such as front panel replacement.

Second, I would never think a company like Corsair would be as bold as to literally cheat you out of two rear USB3 ports to provide them on the front panel -- front panel is meant for providing (accessible) extra connectivity for INTERNAL, onboard connectors, not to serve as an extension cable for rear jacks.

Would it be ok for you if you also had to plug front panel headphone and microphone jacks into rear jacks of your sound card or mainboard thus taking away your speaker output and line input? Because that is what this thing does -- it does not provide extra connectivity as it should.

Quote:

Originally Posted by Wired (Post 693036)
The case came out 5 years ago, before USB 3.0 headers were common on motherboards.

And I am not talking about the case itself (although even the case itself has been upgraded with USB 3.0), but about the fake USB 3.0 front panel replacement they sell for $15.

Obsidian 800D was showcased on Computex in June 2009. Onboard USB 3.0 header specification exists from January 2010. Fast forward to January 2014 and four years later Corsair still doesn't sell the proper accessory which meets the USB 3.0 specification.

It's not about my $15, it's not even about me not having those USB 3.0 ports right now, it is about being totally disappointed into a company which I held in a very high regard and whose products I used to recommend to everyone.

I simply can't fathom how can they still keep selling this fake, non-compliant, poorly engineered, front panel replacement and screwing the people who paid dearly for their flagship "Designed for Years of Performance" computer case. That is clearly not the way to get repeat customers amongst true hardware enthusiasts.

Shizbazki 01-26-2014 09:01 PM

I have to agree I ordered the USB 3.0 front panel and SATA 6.0 case upgrades when i got my Obsidian 800D and to say that i was disapointed that they used USB3.0 cables instead of an internal header would be am understatement.
Currently i have to route the cables through the PC, out of one of the WC rubber grommets and plugged into my mobos USB 3.0 connections, not ideal, and whilst yes there is an adapter for this job i am not a fan of using those as they make the case look extra messy.
Though i will add the SATA panel is a big improvement over the original

levicki 01-27-2014 04:51 AM

Quote:

Originally Posted by Shizbazki (Post 694545)
I have to agree I ordered the USB 3.0 front panel and SATA 6.0 case upgrades when i got my Obsidian 800D and to say that i was disapointed that they used USB3.0 cables instead of an internal header would be am understatement.
Currently i have to route the cables through the PC, out of one of the WC rubber grommets and plugged into my mobos USB 3.0 connections, not ideal, and whilst yes there is an adapter for this job i am not a fan of using those as they make the case look extra messy.
Though i will add the SATA panel is a big improvement over the original

Yes, SATA panel is ok.

As for USB 3.0, routing cables to the back side is not an option for me because all my USB ports at the back are already in use.

peanutz94 01-27-2014 10:58 AM

Quote:

Quote:
Originally Posted by Wired View Post
The case came out 5 years ago, before USB 3.0 headers were common on motherboards.
posted by levicki:
Quote:

And I am not talking about the case itself (although even the case itself has been upgraded with USB 3.0), but about the fake USB 3.0 front panel replacement they sell for $15.

The "upgraded "case uses the same exact pass through cable set.

Quote:

Obsidian 800D was showcased on Computex in June 2009. Onboard USB 3.0 header specification exists from January 2010. Fast forward to January 2014 and four years later Corsair still doesn't sell the proper accessory which meets the USB 3.0 specification.
Yes, USB3 may have appeared on some boards , but that was still long before USB3 really became mainstream. At the time the use of Pass-through cables was common...even in other cases

sgfrisbee 02-03-2014 05:23 AM

The USB3 Upgrade for older 800D
 
1 Attachment(s)
If anyone has looked up the specs for USB 3 cable and compare the
upgrade kit. You would know that the USB 3 upgrade kit is USB 2 only.
USB 2 has 4 pins and USB 3 most have 9 pins for a non-power connector
11 pins for a powered one.

This is not a USB 3 upgrade kit!



:eek: :confused: :mad: :evil:

levicki 02-03-2014 11:39 AM

Quote:

Originally Posted by peanutz94 (Post 694616)
The "upgraded "case uses the same exact pass through cable set.

If that is true, then that makes me even more disappointed in Corsair as a brand.

Quote:

Originally Posted by peanutz94 (Post 694616)
Yes, USB3 may have appeared on some boards , but that was still long before USB3 really became mainstream. At the time the use of Pass-through cables was common...even in other cases

And before Penicillin really became mainstream dying from bacterial infections was common. What was your point again?

Or to put it this way -- how does what was common 5 years ago justify the current situation with Corsair still shamelessly selling what amounts to a $15 USB 3.0 extension cord, and $300 case wihich deprives you of two rear USB 3.0 ports if you want the ones on their non-compliant joke of a front panel to work?!?

deees 02-03-2014 04:49 PM

Quote:

Originally Posted by levicki (Post 695646)
Or to put it this way -- how does what was common 5 years ago justify the current situation with Corsair still shamelessly selling what amounts to a $15 USB 3.0 extension cord, and $300 case wihich deprives you of two rear USB 3.0 ports if you want the ones on their non-compliant joke of a front panel to work?!?

I suspect that ALL of the USB 3 front panels were produced 3-4 years ago, or shortly after that. The only reason that they cost $15 dollars is because they made a ton of them at one time. They probably couldn't justify making a new version for a 5 year old case unless they charged a ridicules amount for it. It's not evil, it's business.

Now, I'm sure if you'd offer to cover the setup/tooling costs, they'd be happy to sell you one.

I guess the fact that so much manufacturing is done offshore, most people are now longer familiar with the economics of manufacturing.

Wlada011 02-05-2014 02:55 PM

I support all people who complain about external front panel USB 3.0 on Obsidian/Graphite cases as 600t/650D/700/800D... I have 650D and I must sacrifice 2x USB 3.0 on back side to get on front panel...
I still search how to make some modification and is it that possible too cut that 2x1.5m long cables and leave empty place for USB 3.0 on front panel and than to put inside something like this...

http://i.imgur.com/RPGbbCV.jpg

I understand they forgot to make first time, but I don't understand after CORSAIR launch several case more, all of them with normal Front I/O Panel why they simply didn't make similar option for 650D/700/800D and 600T... That is easy, can't cost more than 15-20$ in shop and many people need...

deees 02-05-2014 03:35 PM

It's $15 dollar if you order 1000's of them.

If the missing USB ports are a issue, it probably makes more sense to get one of these:

http://www.performance-pcs.com/catal...ducts_id=31449

levicki 02-20-2014 05:04 AM

Quote:

Originally Posted by deees (Post 695696)
I suspect that ALL of the USB 3 front panels were produced 3-4 years ago, or shortly after that. The only reason that they cost $15 dollars is because they made a ton of them at one time. They probably couldn't justify making a new version for a 5 year old case unless they charged a ridicules amount for it. It's not evil, it's business.

That is not business -- it is a bad business decision to be short-sighted and stock up on a temporary "solution".

The evil part is to shift the onus for that decision along with the expenses to the customers, especially to those who shelled out $300 for your premium case.

Quote:

Originally Posted by deees (Post 695696)
Now, I'm sure if you'd offer to cover the setup/tooling costs, they'd be happy to sell you one.

I am not in the business of making money by selling a case with USB 3.0 front panel -- Corsair is. Instead of investing into it they gamble away the trust they had with their customers by pulling out such cheap dirty tricks.

Quote:

Originally Posted by deees (Post 695696)
I guess the fact that so much manufacturing is done offshore, most people are now longer familiar with the economics of manufacturing.

And you seem not to be familiar with manufacturing process today in general.

Do you think Corsair is making power supplies?

No, they order them from Seasonic, it's a well known fact. They just place a Corsair logo on it and tackle a price premium for their brand and packaging. I am sure it's the same with most case parts -- they may be making mechanical parts, but cabling, connectors, fans, LEDs, and buttons are ordered from Chinese companies who are in the business of producing them.

In other words, there is nothing (apart from the obvious lack of honesty and business ethics) preventing Corsair from ordering a batch of proper USB 3.0 cables for their stocked front panels, swapping them by removing and replacing a single screw, and selling real USB 3.0 front panels instead of fake ones.

Quote:

Originally Posted by deees (Post 695963)
It's $15 dollar if you order 1000's of them.

Citation needed.

Quote:

Originally Posted by deees (Post 695963)
If the missing USB ports are a issue, it probably makes more sense to get one of these:

http://www.performance-pcs.com/catal...ducts_id=31449

No, it does not. That is a bracket which is mounted on the BACK side of the case, as opposed to the front panel which is mounted on the FRONT side.

Unless you are suggesting to get Corsair's fake front panel AND that? Which is simply ridiculous beyond belief. Please read USB 3.0 specification which I posted regarding the cable length allowed and you will see that each product on its own is already in violation of the USB 3.0 specification. Connecting both in series would only make it worse.

deees 02-20-2014 08:56 PM

Quote:

Originally Posted by levicki (Post 698257)
That is not business -- it is a bad business decision to be short-sighted and stock up on a temporary "solution".

The reality is that in order to get a reasonable price for a component, they have to purchase in large quantity.
Quote:

Originally Posted by levicki (Post 698257)
And you seem not to be familiar with manufacturing process today in general.
Do you think Corsair is making power supplies?

Not at all. In fact, I imagine that they have no manufacturing capacity. They're probably contracting with third parties for all their products.
In order for them to make any part, I'm sure they need sufficient volume to justify their vendor's setup costs.
Quote:

Originally Posted by levicki (Post 698257)
In other words, there is nothing (apart from the obvious lack of honesty and business ethics) preventing Corsair from ordering a batch of proper USB 3.0 cables for their stocked front panels, swapping them by removing and replacing a single screw, and selling real USB 3.0 front panels instead of fake ones.

Who is going to pay for all this? Where is this retrofit going to take place? Corsair is responsible for the product they make at time the product is manufactured. They're not responsible for requirements that didn't exist at the time the design was finalized.

Quote:

Originally Posted by levicki (Post 698257)
No, it does not. That is a bracket which is mounted on the BACK side of the case, as opposed to the front panel which is mounted on the FRONT side.
Unless you are suggesting to get Corsair's fake front panel AND that? Which is simply ridiculous beyond belief. Please read USB 3.0 specification which I posted regarding the cable length allowed and you will see that each product on its own is already in violation of the USB 3.0 specification. Connecting both in series would only make it worse.

Iím not sure that the Intel guide is relevant to this discussion, itís referencing a cable assembly with a connector that wasnít prevalent when the 3.0 kit was probably designed.

The actual Universal Serial Bus 3.0 Specification doesnít specify cable length, (see section 5.5.7), in lieu of performance requirements. These are a function of the conductor gauge. I think the closest thing to a hard limit is the loss on the power conductor: with 20AWG, itís 5.3M without connectors. The USB-IF Compliance Update dated: October 2010, specifies a maximum length for USB3.0 cables assemblies at 3M, (1M for assemblies with micro connector.)
The Corsair USB 3.0 kit should fall within the specification.

I think youíre vastly over-simplifying the cost and complexity of designing, manufacturing and distributing even a simple part like the 3.0 kit. Particularly, when there is virtually no market and no chance at recouping their investment.

As far as the PCI bracket, my suggestion was to use the front panel connector plugged into the ports on the IO panel of the motherboard and use the PCI bracket to provide addition rear ports.


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