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-   -   Unable to access Corsair Support via Mobile (https://forum.corsair.com/forums/showthread.php?t=165166)

ANU0512 01-20-2017 02:55 AM

Unable to access Corsair Support via Mobile
 
Hi,

Whenever I try to access corsair support via mobile I get this sales force error(check the screen shot).

The error occurs when I trying open the ticket and its happening in both platform iOS and Android. When I tap to "switch to full site" again its redirect to tickets page and if I click on ticket same error will come.



http://imgur.com/a/AoEqm

Technobeard 01-20-2017 03:26 AM

Put your browser in desktop mode and it'll work.

ANU0512 01-20-2017 04:01 AM

Quote:

Originally Posted by Technobeard (Post 887629)
Put your browser in desktop mode and it'll work.

As I mentioned, I tried. Can any one check and confirm.

I checked in both devices:
iPhone 6s, iOS-9.3.3, browser- Safari & Chrome
LG G3 Android 4.4.2, browser- Chrome

Technobeard 01-20-2017 05:39 AM

Switching to desktop mode is a temporary setting in your browser, and this is different than clicking a link on a website that says switch to full site.

On Chrome, click the 3 dots in the top right and select Request Desktop Site.
On Safari, hold down on the refresh icon and then select Request Desktop Site.

ANU0512 01-20-2017 06:30 AM

Quote:

Originally Posted by Technobeard (Post 887648)
Switching to desktop mode is a temporary setting in your browser, and this is different than clicking a link on a website that says switch to full site.

On Chrome, click the 3 dots in the top right and select Request Desktop Site.
On Safari, hold down on the refresh icon and then select Request Desktop Site.

Thanks man its working.


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