I used my VOID Pro Headset once where it worked as expected - plug and play via the USB dongle. Mic worked fine, sound was great.
Since that first use in early November, I have had nothing but problems with hearing things over the headset. The mic works fine, but I can barely hear any system test sounds or voice prompts even with all volume settings in Windows 10 maxed out.
I tried uninstalling and reinstalling the headset several times, and it seems like about once in every seven or eight attempts, I get moderately better sound. I can hear conversations with the volumes maxed, and the headset is useable. But it's still not loud. After use and unplugging it, the low volume persists when I go to plug it back in to use it next.
So far I have tried:
Uninstalling and reinstalling iCUE Connecting the USB dongle to three different USB ports (1 front panel, 2 rear panel) Updating the Realtek HDAudio driver Uninstalling and completely deleting the Realtek HDAudio drivers, using default MS drivers instead Uninstalling iCUE 3.9.93 and installing an older version 3.6.109
The next step I was thinking of trying was simply connecting the headset to my PC via the 3.5 mm jack with a jack splitter to use the speaker and mic connections (although I'm not sure which input to use with external speakers already connected to my PC). But I honestly have no idea whether I should expect a difference with a 3.5 mm connection vs the USB dongle connection.
I'm at a loss as to what to try next. So I come to you humble and on my knees, begging for new suggestions or troubleshooting to fix this. I love the headset and the mic is much better than past (cheaper) headsets I've used. Is it possible I simply got a dud headset? It seems very unlikely to me, but honestly I'm not quite sure what else to try short of attempting a return/replace through the retailer.
Any troubleshooting tips or suggestions are tremendously appreciated.
