alarsen77

It ended up being the mouse itself. I exchanged it and hooked up the new one today and it actually went through the firmware update correctly and loaded the hardware profiles to the iCue software and functions perfectly now wired or wirelessly.

I got a Dark Core SE and it failed to perform and update when setting it up and has been a nightmare since. I am using this on a work computer which I got the IT department to install the software on for me so I can't uninstall and reinstall without bothering them to do it again. I have tried to do a reset of the mouse. I have tried to force the firmware update. It doesn't do anything. The mouse is functional but I don't have any hardware profiles showing in the iCue software at all. The mouse also acts completely different when plugged in wired vs wireless. I am tempted to just return it to best buy where I bought it and set up a new one but not sure if the new one will work properly or not. It seems this mouse is a nightmare for firmware updates and not one of corsairs better mice. Is there anything else I can try before I return this thing? I have contacted corsair and they said to force the update and browse for the update image but I don't even have that option and then when I try a force update the dark core se completely disappears from the settings section of iCue but still shows on the home section so I am so confused with this thing now.