terryob

I don't want to break any rules here, this is a hard one to find info on I have a concern regarding plugging in the voyager air to my Zenbook below,, twice I have done this and doing so has caused it to die, first time Asus replaced the laptop, second time they replaced the motherboard, (Last week ) my question is, I want to go abroad with laptop and Voyager and am extremely wary, have you any idea why this happens, or have you come across this before, and is there a sequence of plugging in EG power off first, plug in to USB 3 then turn on after???? Asus UX301LA Laptop, Intel Core i7-4500U 1.8GHz, 8GB RAM, 256GB SSD, 13.3" Touch

I know the current voyager air firmware is 1.2.7 on the drive 1. I have updated app on ipad 2. I have connected voyager air to pc with usb cable and copied lowest firmware available to root ( 2.0.17 ) 3. I disconnect safely the drive, take out the usb cable switch it on then wait for wireless flashing, but never flashes. don't know what else to do, I have accessed the voyager air via the ipad I am able to wirelessly connect or LAN connect to the Voyager but all I get is a page showing Voyager Air settings, this page shows me the current firmware is 1.2.7, bottom left showing 'not connected to wireless'

I need a little help for a most irritating problem with my Voyager air 1 TB wireless hard drive. It currently has firmware number 1.2.7 currently on itI have downloaded all available firmware from Corsair website but neither of these work I have tried to put the earliest one on the hard drive although I cannot find this mysterious to root file to put the firmware in, never the less I have put The firmware in The hard drive. my iPad with the latest app does not see the wireless on the hard drive, the hard drive wireless light does not flash as is supposed to after the new firmware is in it. I believe that I need an earlier firmware following my current one this I cannot find anywhere on the Internet or on the Corsair site, so what to do now, my last option is to pay a PC engineer to have a go, this I will have to do if I get no response from anybody regards Terry PS I have asked for help a few times and no response, perhaps it my fault in that I am not tech savvy, so I have to take a chance and add my email address in the slight chance someone will reply to it!

I have been in despair trying to get the firmware on my Voyager air corsair 1 TB, ( on opening on the pc it shows the download is there, but it does nothing when I turn on the wireless) tried following instructions but don't know now what to do. Downloaded but don't know where this mythical root folder is, have tried various places like on the top of list of items on the drive, also into the drive icon, also in a file on the bottom of the contents, I have the new OS app on the ipad, but the ipad does not 'see' the drive wireless. If someone could tell me in simple language what to do, I would be grateful. regards terry