Some1Else

Thank you so much!! Replying after having successfully updated to Win10 2004. I only uninstalled the Corsair Link, and Diagnostics app before attempting.

FWIW, my model is CS-9000011. My concern is if there's any plan to support it at all. Understandably frustrating to have paid so much, for something to be obsolete/unsupported within 4 years.

I'm currently running win10 Home 1909 build... Still am after using the Update Assistant to update to the May Update (2004 build). The reboot got to 80% before BSOD'ing & resumed 1909 build (which is working fine). I opted to use the Update Assistant because the May Update was not being listed via the Check for Updates, though it'd been announced a month ago. Apologies if I missed a pre-existing thread on the subject.

Just me, posting an update that my original Corsair One shipped last week, arrived at Corsair yesterday (Monday), and I got a cheerful message informing me that the advance RMA hold had been lifted on my CC finally. They neglected the fact that the replacement has immediately obvious sound issues which had previously been acknowledged by the same account. StormShadow - before you ask, I'm the OP and the ticket number has always been in the first post. LOL! My ticket is now closed, after my last comment. Why am I not surprised, Corsair Support? StormShadow - the new ticket is: 867575

It's in the first post for this thread. I finally got a response from Corsair Support, acknowledging that I'd provided the tracking number for the return of the faulty unit. No acknowledgement about the sound issues I have with the refurb/replacement. I have no idea if I should spawn a separate issue or not at this point - I only seem to get responses from Corsair support Tue-Thur.

The RMA unit finally arrived on Friday afternoon. Took me all of an hour to see why it was a refurb - the sound is messed up. It started with noticing that the line out jack did't register changes - the system has to already be turned on for a jack change to register. Meaning, I'd transferred plugs from the previous to the new only to wonder why no sound came through. Then, when I could listen to something - the sound says 100% but I'm struggling to hear anything. I've updated to 1803, 1809 and re-installed the latest RealTek audio drivers multiple times to consistently get the same behaviour. The startup and operating noise of the RMA unit is also noticeably louder than the outgoing unit. During the conversation with Corsair support, I was told I could expect to be informed of a refurb being shipped if otherwise was not available - never happened, but then given the complete disorder I've experienced to date? The RMA unit also has a specific model designation - /RF at the end (Eg NA/RF) so it's clear this was a refurb unit (and Corsair likely knew upfront about what I would encounter). I didn't create a new ticket for the RMA's issues, glad I didn't yet based on others experiences (I certainly appreciate the sharing).

But wait - there's more! UPS was calling me three SEPARATE times a day to get brokerage information. That stopped as of Friday, Feb. 22nd. Corsair responded on my ticket that the box would arrive in a day or so. It's been almost a week and no activity other than daily warehouse scans at UPS so I called UPS. Turns out Corsair specified a business name, "Corsair Direct" to the delivery address FOR A RESIDENTIAL DELIVERY. This experience has been staggering. On the UPS side, I was asked for first & last name though I've already used my UPS account to setup delivery details.

Ticket: 841708 I opened it a month ago, which took a while to get a shipment notice ...only to see in the UPS status that customs info was incomplete. Today, UPS contacted me in hopes of getting customs info while the RMA has sat for over a week - means that attempts to contact Corsair have gone nowhere. I don't want a tshirt & water bottle - I want the RMA box to swap because there's a hold on my CC to make this happen in the first place.