siphex

Are they having problems at Customer Service? Made my ticket 12 days ago, been 8 workdays. No response. Dont really mind the wait, But would be nice with an update saying that there is a long queue or something :) Or is 2 weeks normal now since you are changing your system maybe.

I have the exact same problem with my AX1200i Also have a thread about it. Mine is very random. Somedays it shuts down 3-12 times in a day. Somedays it shuts down 1-2 times in a day. And then sometimes it can work for 1-3 days without having any shutdowns. But then it happens again. And when you start it up again it just starts shutting down alot again. And ye I have heard alot of people having problems with the AX models. Maybe to much tech in there.

I've had the AX1200i connected in the old computer for another week. And now it does it in the old computer as well. Sometime it's 5+ times a day. Sometime it's 1 time a day. And sometime it can go 1-2 days without doing it. But then it does it again. So im guessing its the PSU that is going bye bye. Which is sad cause I just got a new one on warranty 1 year ago. Sadface

Had the AX750w in the main system for about 2 months without any problems. I installed the AX1200i back to my main computer. Now Im having this problem again. Only today the computer has shut down 4 times with the red led on the AX1200i. I had the ax1200i running in an old computer for a week 24/7 without any shut downs. And as soon as I put it back in the main system it starts up again. I replace my GTX1060 with an old GTX780 and it still did it shortly after again. So Now I have the 9900k, Asus z390-F Gaming or the Corsair Dominator that should be the problem. Could maybe be a harddrive. I have a Samsung 970 EVO and a 850 pro 500gb in the system. Dont know if they can overvolt and shut the PSU down. Im getting pretty depressed and sad about this since I just bought new parts in November last year. Maybe it can still be the PSU getting bad? even though it ran fine in the older system. Maybe when it needs to put more juice out for the new system something happens? Sadface

Rightnow I have the AX750 running in my main system. And I have the AX1200i running on an old mobo,cpu,ram half built system. Gonna see if anything shuts down in the upcoming days. So hard to pinpoint problems like this when you cant replicate them. Does not matter how much I stress the system with running two different tests at the same time and so on. Still cant replicate. I just happens sometimes (not even everyday) that the system just shuts down. Sadface

Yes it was running, I looked at it. It also went from 45C to 30-35C. And yes it seems like the AX series is giving problems to alot of people, based on reading the forums.

I turned it to Single OCP And I turned on the fan at 40%, temp was at around 30-35C. According to ICUE Then about 2-3hours later it happened again. Computer shuts off completely, no warning just everything turns black. And Red light. So I took the AX1200i out and when I did it felt really warm to my hand. Which I think was weird since ICUE said 30-35C So now I have an AX750 in there instead. So lets see what happens in the next couple of days. Is it dangerous to run the AX1200i with jump start mode for too long? Wanted to have it on with only a fan on load to see if it will shut down at some point. Great Regards

Thank you for all the tips. Will do the things weixifan have mentioned and see how it goes during the weekend. And if it still does it I will then install my old ax750w and see if the problem continues.

Guess next step is installing one of my old PSU for a couple of days. And see if the same **** happens.

On Tuesday and Wednesday it did not shut down. And on Thursday today, it changed and shut down at 7:32pm Much later then normal. Before it was around 1pm. So when it happened I plugged in a Microwave of 1200w to test if the Circuit would break. Nothing happened. Then tested with a 1800w heater same nothing happened. Also checked sockets with with a Eurotest XA to see that power is correct and it is. Im starting to worry that some component in the PSU is breaking.

It might be. I will try and connect a heater to the circuit. I think its on 1800W, that should make it unstable. If there is something wrong with that phase or breaker box itself. Thanks for the ideas.

The circuit is fine, Only thing connected to it is the computer. The circuit breaker is fine and the RCD is fine as well. Its just the computer that shuts off. Monitors stays on. And they are plugged in on the same circuit.

Hello I have a weird problem with my computer. For the last 3 days the computer has lost all power and shuts off once every day between 12-1 pm. It shuts off completely no BSOD or anything, like there is a power outage. But there is no power outage cause the monitors stay on and so on that is connected to the same socket. I also have a clock on a microwave that should reset if there is an outage. I then get the Red light on my AX1200i, so I have to unplug power and wait for a bit and then I can turn it on again. It then stays on for the rest of the day without any problems. Can play games and use it like normal for 12-14hours without having it again. So I am here to hear any ideas or thoughts, whatever you can think of. What I have done so far: Unplugged everything to the Power supply and done self-test and it works. Rewired/unplugged everything to see if it was a connection problem somewhere. Used a new power cable to the PSU to see if that was faulty from a different socket. 12V,5V and 3.3V looks good in multiple software’s while tests are going on. Bios loaded optimal defaults, and reset with battery. Stress tested CPU in Intelburn,OCCT and prime95. To see if I can trigger another event. Did not work Stress tested GPU in Heaven and FurMark. To see if I can trigger another event. Did not work. Run OCCT with Furmark. Run OCCT with Heaven. Run IntelBurn with Heaven at the same time. Temps: CPU Max:70 / GPU Max:60 / PSU Max:45 / Memory and Harddrive temps are ok also. Tested memory with memtest86, no errors. Updated bios In the upcoming days im going to start the computer after 1 pm and see if it shuts down within a certain amount of time. Also gonna start it early in the morning and see if it is still on when I come home from work. Maybe get some software that logs/pings every second or minute. So I know when it does it. So if you have any thoughts or ideas on what to test let me know cause I am at a loss. Thanks.