Richman1956

Amendment: Same behavior coming out of lock screen, however rerunning of iCUE does not open, a second attempt opens but does not report any devices attached.

Hello, 10/15/18 I noticed iCUE, upon awake from sleep does not wake up all the devices with their settings. This is evident with LEDs still displaying sleep configuration. Appears version 3.7.99 is currently running. It was running perfectly before this. Not certain when 3.7.99 got loaded but attached service log has 3.7.0.20 on 10/15/18. Below is iCUE crash reports of which the first coincides with the reports date and time of waking up. Upon opening/running iCUE, all is well. I noted corsair service and iCUE are different revs. Hopes this helps with your investigation. Richman Source iCUE Summary Stopped working Date ‎10/‎16/‎2018 8:11 AM Status Report sent Description Faulting Application Path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe Problem signature Problem Event Name: APPCRASH Application Name: iCUE.exe Application Version: 3.7.99.0 Application Timestamp: 5b895270 Fault Module Name: iCUE.exe Fault Module Version: 3.7.99.0 Fault Module Timestamp: 5b895270 Exception Code: c0000005 Exception Offset: 0075c24a OS Version: 10.0.17134.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 2beb Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46 Additional Information 3: 9cbb Additional Information 4: 9cbb96fd98ad2db237e9e850ca5d0351 Extra information about the problem Bucket ID: 2c63565cf34d18dcd805a636ccccf4df (1730972386088252639) Source iCUE Summary Stopped working Date ‎10/‎15/‎2018 11:32 PM Status Report sent Description Faulting Application Path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe Problem signature Problem Event Name: BEX Application Name: iCUE.exe Application Version: 3.7.99.0 Application Timestamp: 5b895270 Fault Module Name: ucrtbase.dll Fault Module Version: 10.0.17134.319 Fault Module Timestamp: c1f0557a Exception Offset: 000a24cb Exception Code: c0000409 Exception Data: 00000007 OS Version: 10.0.17134.2.0.0.256.48 Locale ID: 1033 Additional Information 1: ca86 Additional Information 2: ca8651aac1ad82964aa29a1233198248 Additional Information 3: 7b49 Additional Information 4: 7b49c5229fb785dde5d34aa5a25db089 Extra information about the problem Bucket ID: fd1ccb4816b4c03800553a2f0369e8db (1176910851222399195) Source Corsair.Service Summary Stopped working Date ‎10/‎15/‎2018 6:15 PM Status Report sent Description Faulting Application Path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Corsair.Service.exe Problem signature Problem Event Name: CLR20r3 Problem Signature 01: Corsair.Service.exe Problem Signature 02: 3.7.0.22 Problem Signature 03: 5b86786d Problem Signature 04: System.Management Problem Signature 05: 4.7.3056.0 Problem Signature 06: 5a8e5a11 Problem Signature 07: 8a Problem Signature 08: 51 Problem Signature 09: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX OS Version: 10.0.17134.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 2beb Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46 Additional Information 3: 9cbb Additional Information 4: 9cbb96fd98ad2db237e9e850ca5d0351 Extra information about the problem Bucket ID: e49489ab0e5b3b8b848aed265e00bcdb (1480256176586276059) Service_Error.log