CBang

Ye, it seems that sometimes I do a succesfull repair/install WITHOUT my audio being killed, but then the side buttons won't work. (Everything else, lighting and such, works). If a repair/install works so that the side buttons work aswell, then my audio is killed for good. This is unacceptable. Windows updates messing up drivers and such is something that can be excused untill the next driver update, but when it's the other way around and your software is dangerous to the system, then you should change how your software interacts with the system environment, or you shouldn't be in the business of making peripherals, I mean, shouldn't a basic quality of the software be to NOT **** up the OS? If I ramble a bit, it is because I'm quite angry/disappointed with my purchase. Guess I'm swithcing back to my Razer Naga untill the software has some new versions released... Hope my feedback is taken seriously and the problems are fixed, so I can use this mouse I quite like for its ergonomics.

To add to that, I when I start the CUE that error message pops up.

Awesome with a quick reply. I did, thinking it would fix the audio, but it didn't. Having tried both a restart and a shut off/on, I rolled back to a point the windows system had saved when the CUE did changes. I just now tried uninstalling the CUE, it took longer than usual, and after the uninstall the audio was dead again. Once again, I rolled back, but when the system rebooted I got this error message: 'HID This application failed to start because it could not find or load the Qt platform plugin "windows". Reinstalling the application may fix this problem.' So now it seems I have a faulty piece of software that I can neither repair nor uninstall....

I had the same problem with my side buttons not working after a windows update. (windows 10). So i tried to repair as this thread suggested. I must say your CUE is a disgustingly unsafe piece of software, as it seems to be doing stuff in the kernel it shouldn't be doing? Here's the trouble: When repairing, in the final stages it kills Windows Audio and Windows Audio End Point Builder. And I mean KILL. I cannot restart them nor trigger them to start on their own by restarting/turning off the computer. So the repair got the side buttons working, but killed ALL audio. I ended up having to do a system roll back, and my audio came back but now the side buttons wasn't working again. I repaired the CUE once more, this time with the CUE being open, and that did nothing, didn't kill the audio, didn't fix the side buttons. Just to be sure it was the CUE repair that killed my audio, I ran the repair again with CUE properly closed, and surely, at the second last step of the repair sequence, all windows audio was killed. So now I have a to do a roll back again, only to get a mouse that doesn't give the functionality I bought it for..... This SHOULD NOT happen.