Workingman

Good day, Just received a new DC RGB Pro SE Mouse. Got it up and running in iCue and was successful in setting it up and adjusting some settings, lighting, etc. I saw that the current firmware (V 0.6.23) was a bit behind the available new firmware (v 1.3.9) so I decided to update. Plugged in the USB cable to the front header of my PC (next to where I installed the dongle) and hit update. iCue asked me to plug it in to the USB cable?!?! But it is already plugged in. Tried unplugging and plugging back in but iCue will not recognize that it is plugged in. Tried aborting the update and received the message that the mouse will be inoperable if I did, with all options used up, I aborted and tried rebooting the system with the same results of not being able to update the mouse firmware, iCue still asking for the mouse to be plugged into USB. One promising thing is that the mouse still operates and it actually saved my lighting settings but iCue shows it as "unavailable" under the Home tab and in the settings tab, it shows a red "power" icon. I am running the current iCue 3.30.97. One other note is that when the mouse is plugged in with the USB cable, it resorts to the default (Rainbow) lighting and operates but it does render my Logitech keyboard inoperable, so the cable operates, at least to some degree. Any options to try?? Also, does this mouse have a dual scroll wheel (notched and smooth scrolling)?? It only seems to have notched scrolling. I am running Win10 Gigabyte GA990fxaUD3 MB AMD FX-6350 16G Corsair Dom RAM Radeon R9 380 GPU Corsair RM1000i PSU I hope that I covered all info needed, let me know if I missed any other info. Thank you!

Talk about above and beyond! I pray that something was found to be the culprit making the trip back to its birthplace not a waste of time and energy but advantageous not just for me but for future products! Patience restored!

WOW! Thank you for the update, jonnyguru.

My apologizes for resurrecting this somewhat dated thread and I wish that I had an update to provide here but Corsair still has my PSU!?!? They received the unit back on 9/20 and even though I have been asking for an update on the Service Portal, the last reply from them was on 11/1 stating: "Our apologies for the delayed response, our team is working on the unit, there was a delay due to the Special Edition nature of the unit. Once complete, we will have the unit sent right back out to you." After nearly 3 months since they received it and 6 weeks since any update, should I be concerned or is this "normal" for them? My patience has dried up...

Huh, thank you for the update jonnyguru! I am a fan Corsairs products but this is my first foray into their service side. Between the delays of getting a response, delays in getting an RMA and shipping label and now this, a bit of a cluster F to say the least! Thankfully, I am a somewhat patient guy! Thank you again jonnyguru for your time and updates!

Just wanted to give an update to any that may be interested. Still waiting on a response from Corsair after they received the PSU last week to see if they found anything. I mainly wanted to report a "work around" to the issue that I was having that may be useful to others in a similar situation with a sensitive AFCI breaker. So, I tried just about all I could think of or that was suggested to me or what I read on the net with no luck, AFCI breaker trips every time I turn the PC on with the case button. Surge protector did not work nor did a UPS (line interactive) with AVR (Auto Volt Regulation), but with the UPS, the breaker would still trip but the UPS battery would kick in and the computer would turn on, but I would still need to reset the AFCI. This result gave me an idea! Instead of plugging the UPS directly into the wall, I plugged the UPS into a surge protector that has a power switch. Now, I turn the power switch to the surge protector that the UPS is plugged into to the OFF position, simulating a power out to the UPS and then turn the case switch on the PC ON, the computer turns on and I then turn the surge protector switch back to ON reconnecting wall power. Boom! Computer turns on and no tripped breaker!!! Not the most elegant solution but it works, plus it feels good to solve a issue that you cannot find an answer to on the net!! The UPS I bought is the CyberPower CP1350PFCLCD. Interesting that the UPS can handle the inrush of current that the AFCI can not. Also to note again, the only change that was made to my PC that began this journey was upgrading from an RM750i to an RM1000i. The breaker handles the RM750i no problem but trips with the RM1000i. So the question remains, is the RM1000i just pushing the AFCI over the limit of what it is designed to handle or is there one or more extra greedy capacitors or some other culprit in the RM1000i. I tend to think one of the latter since the RM1000i will trip the AFCI even when it is the only thing on the circuit and everything else unplugged and lights turned off. The RM750i will turn on with everything plugged in (3 monitors, modem, router, 250W speakers, printer, 3 lights) and turned on. At least if Corsair does not find an issue with the PSU, I have a solution that will work instead of a long extension to another circuit or countless trips to the breaker box 2 floors below my office! Hope this info is of some help to someone!

I may try a line interactive UPS first since I have been wanting the insurance even though, like you said, power outages are few and far between here. Even if it does not work for this issue, I should be using one. If it is not the remedy, I have no issue sending it in to Corsair. Just not sure why they have not responded to my question that I submitted over a week ago?? And even though they cannot replace it, it has the same guts as a regular 1000i so it should not be an issue. Once again, thank you jonnguru!! Whatever ends up being the solution, I will report back!

Oh, and on my next visit to Lowe's....

Wife is delaying so I checked. Had 120v between Hot and Neutral. Had 120v between Hot and Ground. Had 0v between Neutral and Ground. Had 2 ohms resistance between Neutral and Ground. I have a decent understanding about electricity but most of knowledge is in the DC realm.

Thank you again jonnyguru, much appreciated!! When you say "Connect between Earth at the supply intake, and one of the wires = Zero ohms or as near to, will be the earth wire." Is that at the outlet or the breaker box? Heading out now but when I have time, I will report back!

Thank you for the response, jonnyguru. To answer your questions. I am powering up the PC with the power button on the case with the PSU's power switch in the on position. All is fine with the PSU on but as soon as I hit the case button, AFCI pops. So the 7 resets were: turn on the PSU hit the case button, pop the breaker, turn off the PSU, go down reset the breaker, and repeat, repeat, until, for whatever reason, the breaker held. The other plug that I tried it on was another room and a different AFCI circuit(2 AFCI's in the house). Regarding the circuit in my office, I tried unplugging everything that was plugged into that circuit with the same result, tried the same on the other AFCI, same result, popped AFCI. Thank you for clarifying on the PSU standby. I thought that when the PSU switch is placed in the on position that it is standby, charging the caps and waiting for the command from the case switch so maybe an issue with the case switch?? But why no issue with the GFCI breaker?? Yes, it makes sense that this PSU, and its 250w more, could be pushing the circuit over the edge with everything still plugged in but after unplugging everything on that circuit and still having an issue?? And yes, I have to imagine that the building ground is good since I have never had any other issues and the place is only 10 years old. I do not have a line tester but I do have a multimeter.

Good day all, First post here and hoping to maybe find a more definitive answer than what I have been researching online Tons of topics but really no solutions after hours of research. I have also sent a ticket to Corsair (on 8/25) and am still waiting on a response. I recently scored a Special Edition White RM1000i (upgrading from an RM750i) to compliment my 500R Carbide White case that I have cut out the side panel and installed a window to show off all the goodies! My office is setup in one of the bedrooms of my townhouse where I have been living for 10 years, I was the first resident. The two circuit breakers for the bedrooms are of the AFCI (Arc Fault) type. In the 10 years I have been here, I have never tripped any of the breakers, until now... After replacing my new RM1000i with my current RM750i (which I have had for 2 years now), upon first power up it tripped the breaker. I initially thought I may have messed up something with the hookup of the new PSU. After checking and double checking, all looked good. Rest the breaker and it fired up! All good until the next day when it took 7 resets of the breaker before the computer was able to fire up (breaker panel 2 floors below my office...) without tripping the breaker. Started researching and first tried to plug into a non-AFCI circuit. So I ran a extension cord to the nearest other circuit which is a GFCI breaker and no problem. Fires up fine every time with no tripping so I figure I am dealing with a sensitive AFCI... Next up, I ordered a solid surge protector (Tripp-Lite model HT10DBS), no luck and still trips. Maybe a faulty AFCI? Ran the extension cord to the other bedroom with the other AFCI and pop goes the breaker.....Can't be 2 faulty breakers. Now, do I try a UPS? I have read a line-interactive UPS can trip a AFCI as well. I would rather not go to a online UPS since noise can be an issue with them as well as not being too efficient since you go from DC to AC then AC to DC. What about an isolating transformer? Swapping out the AFCI for a GFCI violates code here so not an option. Keeping the extension cable running of of my office and down the hall is not a good look. I know the specs between the RS750 and 1000 are not that much different but is the powering up of the caps in the 1000 enough to push the AFCI over the edge? I realize that this is pure vanity since I can reinstall the 750 and not have an issue but the 1000i looks so darn good in my case and I must admit to being a bit of a Corsair fanboy. And I know the PSU works fine since it does not trip the GFCI circuit but just does not play well with the AFCI breaker. I did purchase this 2nd hand but the seller said he used it for a few months and had no issues, but wasn't using on an AFCI circuit. I have to think that the guru's on this forum or at Corsair know of some solution to this issue and with AFCI breakers now being installed on every circuit in the home is some regions, this problem can only be more widespread over time. Thank you for reading and any input you may have! Michael