jasonelmore

Corsair iCue is garbage. I've just about sold all my corsair gear and i'll finally be rid of it. iCue constantly crashes all the USB ports on my PC. In older games like Skyrim, it will crash the game completely. There for awhile, I was force quitting the Corsair.Service (32 bit) service so my ports would stay online, but the service keeps restarting itself on it's own now, despite me also force quitting the iCue app. If i uninstall iCue, my VOID RGB Wireless stops working, so i'm stuck with the buggy application for the time being. When I first got this headset, ICue was not out and corsair provided a simple Dolby surround app. Now, Corsair has gotten rid of that standalone driver package completely, forcing me to use iCue. Seriously Corsair, you have got to provide us some granular options that allow us to disable the USB polling crap that is causing USB crashes. If you can't fix it, at least let us disable the features that are causing crashes so we can, at bare minimum, use our headsets, keyboards and mice without the app. I have tried everything. Putting all devices on the same USB Chip, Buying a dedicated USB card just for my Corsair gear, (lighting node pro, 1000watt PSU, LLRGB fans, Void RGB wireless Headset), but it doesn't matter, the app continues to crash all the USB ports on the computer. I've been dealing with this problem for almost 2 years, hoping a update would fix my issue. I've also rebuilt and rewired the entire PC and put a new copy of Windows on it. I'm at a loss.

So nobody has any ideas? Has anyone solved iCue crashing all USB ports?

My USB ports have been crashing due to iCue for the past year and a half. I can close iCue out + stop the Corsair services and I have no problems what-so-ever, but as soon as I load iCue, my USB ports (all of them) will crash about once per hour. Sometimes the crashes are so drastic that they cause my games to crash (losing hours of game progress *looking at you Astroneer*, or the USB devices simply don't reinitialize, forcing me to do a forced reboot, possibly damaging my hard drives. Upon researching the crashing USB ports issue I've discovered it's widespread. Through my reading, I learned that the issue is caused by USB sync issues across USB hubs from different manufacturers. Some users have success with putting all their USB devices on a single hub, but I have too many for that. Some reduce occurrences by lowering their USB polling rate, but my computer's USB still crashes. I'm to the point now where I'm selling my Corsair gear just to get rid of iCue. The only things I have left branded Corsair are my 6X LLRGB Fans and Corsair VOID RGB wireless headset (which will not function without iCue) Has anyone else had any luck diagnosing and fixing this issue? Razer's Synapse 3 gives me no problems at all and it's capable of managing RGB across multiple devices/USB hubs perfectly and without issues. Why can't Corsair offer the same reliability with iCue? Intel 7900X 10C20T CPU Asus Rampage VI Extreme 32GB G.Skilll TridentZ RGB Ram 3200mhz Corsair H1000i Asus GTX 1080Ti Poseidon Samsung 970 Evo 1TB NVME SSD Seagate 6TB NAS Drives 2X in RAID 0 Custom EK Waterloop NZXT Internal USB 2.0 Hub Coolermaster C600S Mesh RGB

I'm having the same issues as everyone else. The only Corsair products I have are the Void Pro RGB Headset and a Corsair Scimitar Pro. My Keyboard is a Razer Blackwidow RGB. I found that I can avoid USB crashes if I completely shut down and disable iCUE software and services, but my headset stops working completely, and the side buttons on my scimitar no longer work. I'm to the point where I'm about to sell all my Corsair gear so I don't have to deal with these USB crashes anymore. This problem has caused many deaths in singleplayer games, and in two cases I've lost homework assignments to this bug. During the disconnect, the last key that was pressed on the keyboard repeats over and over until the USB hubs all boot back up. This has caused me to re-route all Corsair gear to the front USB ports so I can quickly plug and unplug them. This problem is widespread. I just think there aren't many people reporting it, or they think it's their motherboard or some other hardware issue. I loathe contacting tech support about this issue because two or three days will be wasted on stuff i've already tried. Corsair, please fix this issue or offer a light version of iCue that provides minimal features. Moving forward, start including microcontrollers inside your mice/keyboard/headsets that process and store RGB effects. Built it around the idea that the user will rarely change RGB effects on the fly. Maybe build up a library of effects and store them on the device, instead of relying on software hacks. /rant