slinki

After installing this version, icue now force closes itself every time I lock and unlock my computer. I then have to manually run it again. There is also now a (1) beside my commander pro, whatever thats all about, who knows. The previous version was rock solid for me so gonna go back to that until you iron out the bugs in this one.

https://forum.corsair.com/v3/showthread.php?t=170885 https://forum.corsair.com/v3/showthread.php?t=172992&t=172992 https://forum.corsair.com/v3/showthread.php?t=174620&page=2 (Talks about Ryzen systems but I have an i7 9700K) https://linustechtips.com/main/topic/1075727-usb-20-internal-ports-and-commander-pro/ Took me 30 seconds of googling to find those. So i'm definitely not on my own here with Commander Pro USB issues.

Would you be able to recommend what cable I could use to plug the CoPro's motherboard header into the rear of my PC as suggested? Let's park the idea of dead USB ports on the CoPro for a second. As I said, "Leaving aside the fact the AIO isnt picked up when plugged into the CoPros USB ports, simply plugging the CoPro into my USB header on my Mobo causes the "USB device" not recognised". This happens when nothing is plugged into the CoPro, so its not having to supply any power to anything else. It falls over doing absolutely nothing other than being plugged into where it should be plugged into. However - if I plug in my 3 corsair ML fans, and my 4 corsair LED strips, the CoPro powers all of these flawlessly, all the while reporting a USB fault (and dead USB headers on CoPro) so what does that tell us? Ive no idea. I dont use splitters. My motherboard is the ROG STRIX Z390-F GAMING. I still havent heard jack back from Corsair support, but I guess thats understandable due to coronavirus. I did expect limited capacity though, no absolutely zero. I would have thought helpdesk would be a department that could work remotely.

Hi guys thanks for replies. The AIO USB connector is plugged into the Commander Pro correctly. These are the kinds of things I triple check before posting. This isnt my first build. And yes I reinstalled the iCue software, which changed absolutely nothing. Which honestly didnt surprise me as this appears to be a hardware issue. I have worked around this issue by plugging the AIO into the rear of my PC with a regular USB lead, and just routing the cable through the back of the case, however this is not acceptable in the long run so Im going to contact Corsair support. I had hoped they might have responded officially to this thread but no dice. In addition to this, simply having the Commander Pro plugged into my USB 2 header on my mobo is giving me frequent USB disconnection messages, and appears as "Unknown USB Device (Port Reset Failed)" in Device Manager. So its fair to say there is something seriously wrong with this Commander Pros USB ability.

Hi All, I have a Corsair H150i Pro water cooler. Up until today, I had it plugged into the USB 2.0 header directly on my motherboard. Everything seemed to work fine (apart from the general unreliability of iCue in general). A few days ago I purchased the Commander Pro. I plugged the Commander Pro into my USB 2.0 header on my motherboard, then plugged the USB of the H150i Pro, into one of the USB headers on the Commander Pro. Now, iCue cannot find the H150i Pro. If I use a stand alone USB cable to plug my H150i Pro into the BACK of my PC, my H150i Pro springs to life. If I plug my H150i Pro directly into the motherboard (like it was before) it springs to life. Can the both USB ports (I tried both) on my Commander Pro be dead? From some quick googling it seems people have been having this issue since 2017! Should I try and RMA it or what are my options? Im using Corsair iCue version 3.28.70 and Im on the latest version of Windows 10 Pro 64 bit. Thanks.