MangoMountain

Awesome, thanks for the quick answer. :)

I spoke with someone who said they would put in the get the whole case replaced and put in for a prepaid label. If I send in the whole case, will I need all the screws, standoffs and accessories?

Thanks for the quick reply, the ticket number is 883432. I'm going to jump into live chat with someone right now so hopefully I can get it resolved.

I just got approved a few days ago for a standard RMA and I was very excited to send my case back and get a new, non-defective one. I was planning on disassembling my PC today, but last night I printed the shipping label and went through the fine print. I have to pay the return shipping? For a case that had parts wear down and rust within a year of ownership?? I decided to look into the shipping and hoped it wouldn't be too bad. But the slowest shipping option came out to $130, $10 more than what I paid for it in 2018. Is there any way by talking to customer service that I might find a solution to this and get my replacement without paying more than the case is worth? Is going to Amazon.ca for support a year after purchase an option? I'm looking for any help on this right now because it's really stressing me out. I would really like to just get a refund and buy a better case from Corsair, but I haven't been able to find any examples of them giving out refunds.