meleemike

I've been subscribed to this thread since Christmas 2018 when I received a Void Pro wired headset and started having the crashes and identified the culprit as iCue. I sounded off earlier this year but thought I'd post this again - the fix of renaming the couple dll's isn't really a proper fix, rather a clunky work around. If anyone, like me, just needs the software to control a headset (not lighting for a keyboard or any internal tower components) the older (and less resource intensive) CUE software is still available for controlling the headsets directly on corsair's website - hope this helps someone! http://downloads.corsair.com/download?item=Files/CUE/CorsairUtilityEngineSetup_2.24.50_release.msi

How about now? Still crash free? Anyone else try the newest and willing to report?

@raptor734 - When you say: "The problem is that I'm still crashing despite uninstalling them." Could you describe exactly what you mean by that? Specifically, does your PC blue screen? Black screen? Does it ever recover? Any sound abnormalities if you are playing music or watching youtube etc when it happens? If it was just iCUE causing your crashes it should have stopped when iCUE was uninstalled. You may want to DL and run bluescreenview and see what your latest crash logs show is making you crash now that you uninstalled iCUE. https://www.nirsoft.net/utils/blue_screen_view.html

@ WhiskyOmega - except the fact that this is not limited to X79 boards - I have a ASUS PRIME Z370-A LGA1151 and i7 8700k (both of which are easy to get a hold of) and have the same issue. You can use the old version of the software just known as "CUE" to get around it -still hosted on corsairs site - http://downloads.corsair.com/download?item=Files/CUE/CorsairUtilityEngineSetup_2.24.50_release.msi

Just wanted to sound off here this is clearly still an issue - I found this thread from this recently archived reddit thread about this issue below. I was gifted the Corsair Wired Void Pro RGB headphones for Christmas. I installed the iCUE software only to be greeted by my PC randomly locking up and eventually recovering after about 30 or so seconds. The PC's screen would go black, sound would play for a second or so, then all would be non-responsive with a lasting black screen. Eventually the pc would recover and the monitor would display my desktop/apps again. At first I thought this was a driver crash, but after sleuthing around I discovered the below reddit thread and this thread and knew it was iCUE. Like many, I too have an ASUS motherboard; it seems to be related to folks who have an ASUS board and possibly use the AURA software to control lighting on the board (I do). I immediately uninstalled iCUE and installed the older CUE software and my system has been stable ever since (been stable going on 4 days now, I was getting PC lock ups ever few hours prior). I don't know if corsair staff is still monitoring this thread (a brief look through the many pages of this and it looks like the last official corsair staff person I saw post was back in October unless I missed a newer post) but I wanted to add not only is iCUE causing havoc on mine, and many other peoples systems, it also is extremely laggy/jittery when moving it around on a high refresh rate monitor (I have a 144hz display and it was like looking at a slide show when moving the app around). This is the only piece of software I've used that isn't smooth moving on the display (a minor gripe I know compared to crashing/freezing systems, but still really annoying). Corsair staff if you are still monitoring this, please give an update on your efforts to fix this issue. Reddit Thread: