Taroskin

Hi Mike, Thank you very much for the prompt resolution. I do appreciate all the time everyone is putting into the issue on the Corsair side, and understand that mistakes happen and some issues can be out of your control (DHL have been a major pain in the butt in particular - their system is the opposite of intuitive). Looking forward to getting a final resolution.

So I RMA'd my Platinum SE due to the recall and the fact that it was leaking, over a month ago. It still hasn't even been picked up from my house, and there has been multiple mishandlings of this issue on the Corsair side. My ticket number is #872368. The whole thing is becoming a bit ridiculous and my patience is being stretched... :/ Is someone from Corsair able to step in and fix this? This is my most recent message on the ticket: "DHL have now attempted to pick this package up 3 times. It has been delayed for multiple weeks due to you not sending me the label initially, and DHL showing up seemingly randomly at my house while I was at work asking for a package I had no idea about and had no label for. The 2nd time, they did pick it up but it was refused as you didn't put an account number on the label/in the system when it was booked. So they delivered it back to me. Now they refuse to take it, the third time, because: A) You sent me one part of the label. There are 3-4 parts for all international labels. B) You bought an international label, (WPX). You have bought the label to ship it to the Netherlands which is what you put on the online form, so the barcode picks up the shipping-to address as in the netherlands (from UK), but on the label you have put the destination as Bolton (UK), which is obviously not an international shipment - I live less than an HOUR from Bolton. The label cannot be used to ship it to Bolton, and since your Corsair UK Bolton address is on the label they cannot do anything about it. Even if it did have the correct address on it (the Netherlands address), they wouldn't have been able to take it without you giving me the other parts of the label. This is EXTREMELY frustrating and getting beyond ridiculous... I have been without a CPU cooler for over a month now. Can someone please sort this out and manage/inspect all aspects of this. Can you please just ship me a replacement cooler in advance? My cooler was a month old when I RMA'd it. I have actually waited longer for this RMA to be picked up than I even owned the faulty product. "

It's a well documented issue happening with what seems to be all "platinum" branded AIOs from Corsair. Nothing to do with power - these are powered by sata connections though Seems to be an issue with the new supplier of their AIO tech, and the iCue software.

MSI Mortar Titanium b450m. Ryzen 2600x. Issue is as described - blinking, constant usb disconnects, occurance reduced when set to static colour.

I have the issue on AMD, AM4 platform (B450) without steam even being installed. Could you please confirm that the issue is known to you and your development teams as being on AMD (non intel) and when steam is not running? If you don't have this logged with the engineering team at this point (after many people with AMD and without steam noting the issue), this would be very disheartening.

The h100i platinum SE is "end of life" on Corsair's main UK partner site, and no longer for sale by Corsair on their site. A response from a staffer would be super helpful at this stage

I appreciate this, but I'm on a b450 AMD board and still have the issue. I even have the issue when set to a single static colour. It just only happens every 5-10 minutes instead of every 1-2. I've tried every workaround I can think of at this stage, from reading all of these posts and threads. Something I've just realised is that this depends on the number of USB ports I'm using for peripherals... (?) - as soon as I use most/all of my ports, this issue happens consistently. When I take a couple things out of the ports, no more disconnecting... - anyone else able to replicate this?

I have to say, that I have tried the fan voltage / 100% power thing in my BIOS, and it's still having the issues.