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Corsair Nick

Corsair Employees
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Corsair Nick last won the day on October 3 2023

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  1. Quick update for all of you. We have released the new firmware version 1.13.53 which is intended to improve the freezing behavior. Based on the initial feedback from some of you, the freezing has been resolved, but the keyboard is now exhibiting a disconnect/reconnect behavior instead of a full lockout freeze. This is not the intended behavior solution with the update, and we would like to gather more details from those of you experiencing this. Please let us know if you have done the following: Moved the keyboard to a different USB stack on the motherboard Connect fewer USB devices Verify what the current polling rate is set to Try setting the keyboard to a solid white and separately a Rainbow wave Confirm if the disconnect/reconnect happens when either or both lighting profiles are set We still recommend performing the update to the latest firmware version if you are experiencing the full freezing lockout behavior. This would help with further improvements and providing all of you a solution.
  2. Hi all We’ve recently discovered an issue affecting our H60x RGB ELITE and H100x RGB ELITE coolers when paired with select motherboards. When connected to the board’s ARGB header, the user is unable to control the cooler’s RGB lighting from the motherboard’s software. Unfortunately, this is not an issue that can be resolved with a software fix and requires a corrective ARGB cable to allow the motherboard to correctly recognize and control the cooler’s lighting. While this only affects a minority of motherboards, we want to ensure that all our customers have a great experience. As a result, we will be offering free corrective cables to all impacted customers. Customers using the majority of motherboards will not experience this issue, and do not need to take any further action. Customers who find they are unable to control the RGB lighting of their CORSAIR H60x RGB ELITE or H100x RGB ELITE, can contact our customer service team directly at hydrohelp@corsair.com to receive a free corrective cable that fully resolves the issue. Thanks
  3. Hi @RHBH, thanks for bringing this to my attention. I've notified our internal teams about this behavior and to conduct an evaluation. We'll provide an update once a permanent fix is available. Really appreciate the detail including how to reproduce the issue, which makes it easier for our teams to identify it and resolve it quickly.
  4. Hi Everyone, we have identified the cause of this behavior, and have a solution available to you. You will need to perform a firmware update on the K100 AIR with some specific steps to regain full functionality. The link below will provide you full details on the steps, as well as the necessary files that need to be installed: https://help.corsair.com/hc/en-us/articles/14066443517709 If you continue to run into any issues, please submit a support ticket through the support portal, and a Technical Support Agent will be able to assist you. https://support.corsair.com/
  5. Our validations team has been performing testing on various solutions to resolve the behavior. There isn't any official word on the status or timeline that I can share right now, but we are making progress. As soon as a viable solution is ready for the public, we'll let you know. Know you guys have been waiting patiently for this the be corrected, and our internal teams are working diligently to resolve it.
  6. Corsair Nick

    1.2.6.9

    Bug fixes Fixed an issue where drive information was not displayed for PCIe devices Software Enhancements Improved firmware upgrade handling for USB devices
  7. Quick follow up, we released a couple iCUE versions since the original issues were reported. Can you confirm if you are on the latest version of iCUE? It should be 4.33.138, which can be checked under settings in the upper right corner of iCUE and under the "Updates" tab.
  8. We are working towards providing a solution for all of you that are experiencing the freezing behavior. As soon as we have an update available, we'll provide the information here for all of you.
  9. Wanted to chime in and let you all know we are still working towards a solution for the behavior that is being seen. Don't have any specific details to share on when or what the solutions will be at this time, but we are progressing and want to improve your product experience. As soon as we have more information to share, we'll post an update for all of you. The workaround that VampiricAlchamist posted does seem to improve the behavior. If you are experiencing the keyboard typing on its own, please try the steps in the post below to see it helps until we provide a more permanent solution.
  10. Thanks for the confirmation that the recent update to the Elgato software has resolved your issues. If anyone else that was experiencing similar issues can confirm, that would be great.
  11. As of right now we're not recommending users to rollback to earlier versions of the firmware. If we do confirm this is an appropriate resolution to the freezing, we will provide the appropriate steps and process for it. We are still working towards a permanent solution, however we're recommending user try the steps above as a workaround to see if it impacts the behavior.
  12. If you could try it with iCUE completely closed and exited out of (not running in background), it would be good to see if there are any behavior differences, or if it is completely resolved.
  13. There is a workaround that we would like you to try and see if this improves the freezing behavior. This was suggested by another user for a different issue, but might help here as well. Create a new profile in iCUE Select the Control Wheel setting Turn off Macro Recording the toggle Select Device settings Delete the Default Profile Save the new profile you created to the K100 Device memory If you have created any custom Hardware profiles previous, we recommend saving them to iCUE first before deleting them. You will need to select the triple dot option to save them.
  14. Can you confirm if you are still running iCUE in the background or not? If so, try saving the profile you created to the K100 Device memory under device settings, and see if the macro recording occurs still.
  15. With the release of iCUE 4.30.x, we introduced a new feature called Murals in a BETA format for users to try. We've seen many community members post the question, "Where did Scenes go?" Murals in the main iCUE lighting panel have replaced the scene's effects only in the front page selections. However, the scenes are not gone! Scenes are lighting link presets; all scenes can still be activated in the standard lighting menu with any RGB corsair Light link ( or scene ) capable device. Simply navigate down in your “add new lighting” options to find Lighting Link and select the lighting preset you desire. Light Link will automatically “link” all your RGB devices to the desired effect.
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