James1966

Did you try under settings in iCUE click on your memory and uncheck Enable Full Software ? Remove any lighting effects you save for the memory.. I notice I had to check mine as MSI Mystic light wanted to control my memory over iCUE Also pay attention the Enable SDK as well ...

Update It was my Motherboard that was the issue as I found a thread on MSI site with the same issues I am having so I am sending it back for a replacement and I went on a gamble to prove it was the board as I replaced my MSI MEG Z390 ACE to a Gigabyte Z390 AORUS MASTER as I am pleased on how well this one preforms :)

thanks for the reply... I remove the Audio Card ... ran a few days crashed.. so not audio card.. I ran a Intel CPU test and all came back fine. Next I going to remove the HX1000 Power Supply and put back in the HX850 that was originally I replaced and watch. there would be only so many other things that would cause a lockup... motherboard? who knows ..

Thanks for the reply as I may have found the problem as my system been running for the last close to 24 hours without a crash. What it looks like as it could be Mystic Light that is causing the crash as I have a MSI motherboard with a MSI 2080 Gaming X Trio which has to use Mystic lights own software to control it's RGB. Mystic Light and iCUE always got along with each other so I can not say if it's Mystic Light or Corsair is the blame as every time I install iCUE the system would crash. I really didn't look if it was Mystic Light as even the mother board has a Corsair RGB link so it never crossed my mind. My wish would be this companies got together and talked as it's the end users that pay the price for who controls what in your system. I guess I will have to live with no control on my video card rgb till a future update that address the problem or Corsair adds MSI video cards to iCUE

Question about power supply 12v rail selection switch as to where it should be set to and why to choose that setting over the other? SINGLE VS MULTIPLE Multiple seems like the choice but I left it at default single setting when I bought the power supply Reason for asking as my PC is having lock-up issues as it would randomly lock up and I have to do a hard shutdown. thanks

The drives I have on my PC I need as I do photographery for people and I back my images up. Plus there are game drives as sometimes I need to wind down and yell at my PC for loosing a game or two. I don't want to mention the other company Thermal*** since it's Corsair form but they have a 9 port controller that doesn't go to USB it can go directly to the RGB header. Then you don't have to use their soft ware you can use Mystic Light to control it all. One Software to control it all as if MSI and Corsair got together they could do something like this but they would give up ICUE but they could add MSI products to ICUE... but then would MSI give up Mystic Light. Yes I usually go in Stages ASUS was my brand for years then I went Gigabyte and now i am on MSI .. The System is very stable plays all games but once I put in you know who. Love to have a You tuber like Jaytwocents as he has all the same hardware put together a system with all the same specs ... and let it run a week with iCUE . Will keep checking... Oh don't think for one minute I will TOSS all the Corsair fans... I have enough parts for another PC LOL .. like I need one... hmmm maybe a very FLASHY server as I been building my own PCs since 1994 :)

Problem Random LOCK ups... black screen ... have to hard shutdown the computer.. ran memory checker and even swapped memory.. I have 3 PC's When I joined the form it was from the i7 8700k . Then I tuned around to build my 3rd PC with is the i9 9900k which is the problem PC My 8700K now is using a Thermaltake AIO 380mm cooler which My 3rd PC is a Micro XTX from MSI and it's using the iCUE soft ware to control it's AIO cooler and memory and fans just fine. Which makes me believe as Windows will install drivers during updates or MSI according to which board you have. The Micro ATX board cost me roughly $130 but my 390 Meg Ace was near $400 so it has way more bells and whistles on it. SO I am starting to think that iCUE is having a conflict with something on the motherboard. All 3 computers have Nvidia drivers and all 3 are Windows 10 Pro . So since I uninstalled iCUE the system is behaving normal again ...

Thanks for the links the first link was interesting as I went through all most the say testing from reading Windows crash reports. Also wouldn't you know it that I crashed just reading the link. SO I just tossed in the last straw and uninstalled iCUE. If my system goes back to normal I may look into replacing my AIO cooler and fans to Thermaltake as it's going to be $400+ and eat my loses with Corsair

It's not your CPU unless it's Intel iCUE has the problem with as I am crashing just like you on a i9 9900k

Wow I am not alone. For what version 3.17.94 still crashes my system went back to December 2018 hopping that would solve my issue nope. I have 2 computers with Corsair RGB products out of the two computers my main rig is crashing all the time as it always happen when I am not at my computer for example watch one hour of TV and then comeback to a frozen PC. I reinstalled Windows 10 2 times to find out as soon as I install iCUE the problems come back as why is my second machine working fine. Mind you it only has a Corsair AIO cooler and 2 Corsair LL RGB Fans and 32gb Corsair Vengeance Pro RGB Memory. My main rig had a Corsair K95 Keyboard, M65 Pro Mouse, 4 LL Fans, LED Strip and AIO Platinum Cooler, 32gb Vengeance Pro RGB Memory and this is the one that is driving me crazy to the point of replacing all Corsair RGB parts or let Mystic Light take overand dump iCUE all together It's something that is iCUE is not playing nice with. system i9 9900k 32gb Vengeance Pro RGB Memory 3200mhz MSI Z390 MEG ACE motherboard MSI 2080 RTX Gaming X Trio EVGA NU Audio 1000 Watt Corsair Platinum Power supply Corsaii AIO Platinum 280mm Cooler

Window 10 Pro 1903 was also doing it before update Nvidia Driver 430.86 iCue version 3.17.94 Crashes happen when I am not at the computer but it happened a few times as I caught the blue screen of deaf but most times it happens when I am not at the computer. I can always tell it's locked up as all my RGB settings on the fans will go back to default and the LED's on the memory are frozen. iCue is not open but it's in the task bar like normal. I can deal if it's a memory problem as the memory is under lifetime warranty as I just put in my 32gb of Trident Z memory ... didn't change anything else so I heading out and will leave to PC running. I am hopping I will come back to a PC that is not frozen as if it's going to freeze it's when I am not using it. I tried many things not using fast boot.. changing how to computer sleeps.. rolling back my BIOS to early versions.. Even reinstalling windows to finally track it down to iCUE that was the issue. I have way to many Corsair parts as it would cost me over $400 to replace everything with new fans and CPU cooler thanks for the reply will get back here if the Trident Z memory solved the issue

I have the same 2 wire SATA power fan LED hub but I swapped the main Commander Pro as I had the one that only controlled LED's as I had the other one that I never used the one that controlled even the fan speed. But it still locked up as one last resort before I dump all the Corsair out of this system I changed the memory from Vengeance Pro to Trident Z as that was in my other system. To me it looks like a memory issue with iCUE as you would think if it was they would catch it since it's their own memory. Well lets see if this works.. if it locks up again then there is a issue with the motherboard.

Just a thought as could it be the commander pro is defective and there is a issue with the USB2.0 causing the system to hang?

Problems using iCUE software on my system as for sometime it's been locking up when the computer is in idle as I would walk away to watch a movie and come back to my PC and find it locked up as the only way to get it back is a hard shut down. I flashed my bios on my motherboard back to older versions and still it locks up. I uninstalled MSI Mystic Light as I use that to control my RGB on the video card. I even updated all my drivers and chipset drivers but the lockups continued. Then I went to the last resort and started from scratch formatting my PC completely and reinstalling all my software (lightroom, games ect) and it crashed again. I was frustrated so I formated again as luckly I only keep my software on my main drive and games are stored on another drive as well as all my images as nothing important is stored on my system drive so it's a easy wipe and clean and reinstall when needed. SO the second install I was to do some tracking on what it could be as I was thinking iCUE after doing some research but wanted to make sure as this time its been over 2 weeks in the making as I installed one thing at a time. OS, Images Editing and Sound card drivers as that was the first to go in as I love my music. Everything was running fine latest Nvidia drivers everything worked as it should so tonight sinces I had no control over my LED for the last 2 weeks I would give iCUE a go and it was all fine till I went to watch TV for a hour and came back to it being LOCKED up again. SO I restarted and uninstalled iCUE and all traces of Corsair software in my computer as it looks like I have to take out the commander pro and move it over to MSI Software but looks like I will loose control of my H115i RGB PLATINUM RGB as that needs iCUE to control it. I really perfer iCUE over Mystic Light but I can not deal with these crashes all the time. as maybe in the future or I will have to swap out my H115i RGB PLATINUM to another brand. I have the same cooler on another machine and iCUE installed on that machine but for some reason am thinking it's the this the Z390 MEG ACE is the issue so hopfully anyone else that has this issue on the same board it would help,,, thanks my system Intel i9 9900k MSI Z390 MEG ACE Corsair Vengeance RGB PRO 32GB (4x8GB) DDR4 3200MHz MSI GeForce RTX 2080 GAMING X TRIO Corsair Hydro Series, H115i RGB PLATINUM, 280mm Windows 10 PRO EVGA NU Audio Card SAMSUNG 970 EVO (system drive)

Mine were off as well but glad they were not stuck to the glass... they should let the USER choose where to put them as some people will choose to use the Fan headers on the Motherboard .... So would be nice they came in a box and for those that don't know how to use them provide instructions online.