I just got this new mouse from Amazon.
I already have iCue running on my system (v. 4.17.244 - Windows 11).
As soon as I plugged in I got promped to update both dongle and mouse firmwares, maybe I did that wrong, but I successfully update the dongle first (v. 5.4.99).
When I move to the mouse update I get an error (still on v. 2.7.37).
Seems like the mouse is no longer paired to the dongle (works only wired), cannot find it when I try from the mouse settings page (both are connected directly to my motherboard and both show in iCue), when I try to update mouse firmare it ask me to connect the dongle too (is already connected), if I skip that I always got the error, I have also tried on another machine running Windows 10. I also reset the mouse holding left and right when turning it on, but no luck.
I always tried the lagacy version of iCue, but it shows the mouse, but not the dongle, and does not find any update.
Any way I can force the update or revert the dongle and try it again? If not I will have to return the mouse.
Thank you in advance