Hello,
I am here because I brought a VIRTUOSO RGB Wireless a week ago and it eventually arrived. I tried the wireless mode which works pretty well, but I noticed some light cracklings, though when I unplugged and replugged it it worked fine again.
The real problem is when i set the 7.1 surround on, I have a permanent really bad quality sound in background (like when you have a headset that is really cheap and bad in terms of audio), I wrote it on youtube and the first result is almost what I have, but only in background, this sort of bad sound effect, in foreground the sound is really good. I tried uninstalling and reinstalling iCUE 4 with all last versions, but nothing, I also tried on several computers so it looks like it is coming from the headset and not from my computer. I don't know if I missed some settings, I did an EQ that suits to my activities but nothing more.
Whether I'm in wireless mode or with usb c cable the same thing is happening.
Hope it is not coming from the headset I really don't want to take it back...
P.S : If you want to head what is the "bad quality" I'm talking about, it was my first research on youtube, it's almost exactly what's happening.