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  #1  
Old 02-29-2012, 04:14 PM
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Default K60: Keys turning grey / red key issues.

If you are experiencing the keys on your K60 turning grey / fading please fill out an RMA request:

http://www.corsair.com/support/

A technical support representative will respond with further instructions.


*Update 3/27/12*

Once you have been approved for a replacement K60 a Customer Service representative will contact you with a shipping label.
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Last edited by RAM GUY; 03-27-2012 at 07:53 PM.
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  #2  
Old 03-26-2012, 02:56 PM
mmoplayer mmoplayer is offline
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Is this for everyone with k60 that have their keys turning gray? Because i did what this thread said. But i didn't see any instruction or option if i wanted to trade my k60 to k90.
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  #3  
Old 03-27-2012, 04:40 PM
tacojoe tacojoe is offline
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So what's the solution now? A replacement K60? Are the keycaps even different? If not, might as well not bother with the RMA for now.

Edit: Ok I just read the 13 page thread on the graying keycaps. I don't want to RMA now, I don't have a backup keyboard. I'll hold off a bit and hope for replacement keycaps instead of a new keyboard but I will RMA the whole thing if I have to. Just a hassle, also have to take off my o-rings...

Last edited by tacojoe; 03-30-2012 at 02:12 PM.
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  #4  
Old 04-12-2012, 08:04 AM
SoulStorm SoulStorm is offline
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My K60 was bought just over a week ago and already I'm seeing heavy fading on the WASDXCV keys. I've requested an RMA for another K60 where you've fixed the keys but on the RMA request form it lists the replacement as a CH-9000004-NA but I'm in the UK and my current keyboard is the UK model (CH-90000040-UK). Can you confirm that the replacement won't have the fading issue and that I'll be getting the UK model?

Edit: Case number: 2816395

Last edited by SoulStorm; 04-12-2012 at 08:10 AM. Reason: Case number.
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  #5  
Old 04-12-2012, 12:10 PM
jef.paas jef.paas is offline
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Default RE:keys' greying...fading..

my k60 keys are fading....less than a month of use.....

c'mon man instead of RMA.. can't we just send a copy of our receipt and get a swag bag of keys??

or something simpler??

let us know RMA Guy.

thx

JP
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  #6  
Old 04-12-2012, 05:20 PM
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The replacement K60 you will receive will not have issues with the keys fading. Please fill out an RMA request.
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  #7  
Old 04-16-2012, 03:19 AM
ericclee ericclee is offline
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Default Question about purchase

RAMGUY, I am going to purchase the K60 tomorrow, could you post the lot numbers of the 'fixed' keyboards so that I won't end up purchasing a older batch? Or have they not been shipped yet?
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  #8  
Old 06-21-2012, 01:30 AM
LordEntropy LordEntropy is offline
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I have just ordered a K60 in the UK. Is there any way of telling when I receive it if it is one of the new batch of "fixed" keyboards?
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  #9  
Old 07-03-2012, 03:21 PM
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Quote:
Originally Posted by tacojoe View Post
RAMGUY, can you have them send me the replacement first? ... Please have them send me the replacement first, like how most companies would do.
Ram Guy can only approve RMAs. You'd need to contact customer service to set up an advanced RMA.
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  #10  
Old 07-04-2012, 11:46 AM
tacojoe tacojoe is offline
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Ah yeah customer support emailed me saying they do have advanced RMA's.
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  #11  
Old 07-08-2012, 08:02 AM
OJFord OJFord is offline
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****s sake, I returned for another issue (to Amazon - Corsair RMA wanted me to pay for int'l shipping to return it with no refund! What the ****! Amazon paid my return cost, and a compensation) - and now my keys are greying after a couple of days.

Brilliant.

No point returning through Amazon I suppose, they'll send me another one that won't necessarily be the new batch.

If I can't just get a bag of keys from Corsair, does anyone know where I could buy some replacement ones?


It'll probably be cheaper to buy some than to fork out to return the keyboard to Corsair.

Such a PITA, won't be buying any more Corsair peripherals. In fact I'd have moved on from this keyboard if I didn't like it so much other than all my issues so far.
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  #12  
Old 07-08-2012, 03:52 PM
stratosrally stratosrally is offline
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Quote:
Originally Posted by OJFord View Post
****s sake, I returned for another issue (to Amazon - Corsair RMA wanted me to pay for int'l shipping to return it with no refund! What the ****! Amazon paid my return cost, and a compensation) - and now my keys are greying after a couple of days.

Brilliant.

No point returning through Amazon I suppose, they'll send me another one that won't necessarily be the new batch.

If I can't just get a bag of keys from Corsair, does anyone know where I could buy some replacement ones?


It'll probably be cheaper to buy some than to fork out to return the keyboard to Corsair.

Such a PITA, won't be buying any more Corsair peripherals. In fact I'd have moved on from this keyboard if I didn't like it so much other than all my issues so far.
I have a question for you - could you look closely at your keys in the light and check if your NumLock key looks like the upper left key or the upper right key in the image below?



The NumLock on the left and the Shift key are from the first batch of K60 keyboards while the NumLock on the right is the new version.

The easy way to tell is that the newer ones have a black "outline" around the white letters - the old just had the white letters directly on the key.

If you have the "outline" style and are getting discoloration could you try dabbing at a greying key with a bit of rubbing alcohol?

I have had my newer version for about a week and have been using it for more than 8 hours a day - heavy gaming and typing, no discoloration.

My old K60 has been in regular use since December and is fairly badly stained. I can't get the greying off from the keys with alcohol or even lighter fluid.

Since my new keyboard is not greying I can't try cleaning it - I'm curious as to what your results might be.
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  #13  
Old 07-08-2012, 04:02 PM
OJFord OJFord is offline
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Quote:
Originally Posted by stratosrally View Post
I have a question for you - could you look closely at your keys in the light and check if your NumLock key looks like the upper left key or the upper right key in the image below?



The NumLock on the left and the Shift key are from the first batch of K60 keyboards while the NumLock on the right is the new version.

The easy way to tell is that the newer ones have a black "outline" around the white letters - the old just had the white letters directly on the key.

If you have the "outline" style and are getting discoloration could you try dabbing at a greying key with a bit of rubbing alcohol?

I have had my newer version for about a week and have been using it for more than 8 hours a day - heavy gaming and typing, no discoloration.

My old K60 has been in regular use since December and is fairly badly stained. I can't get the greying off from the keys with alcohol or even lighter fluid.

Since my new keyboard is not greying I can't try cleaning it - I'm curious as to what your results might be.

No backing bit.

Could try white spirit or something - looks more like it's "rubbing off" than staining though. It's barely had any use - less than you describe.

Mostly the shift key, ctrl a little bit too. And only on closer inspection the other keys look like they might be starting to go.
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  #14  
Old 07-08-2012, 04:20 PM
stratosrally stratosrally is offline
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If you don't have the style on the right - then I would think you have one from the early batch and need a new replacement. I would think that most stores have sold out of the first batch but perhaps not, so I would continue to work with Corsair directly and they will get you one of the new ones.

I'm sure if you wait until business hours tomorrow there will be more assistance forthcoming - Corsair will do right by you. What country do you live in?

I'll check back later - I have to run across town briefly...
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  #15  
Old 07-08-2012, 04:28 PM
OJFord OJFord is offline
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Quote:
Originally Posted by stratosrally View Post
If you don't have the style on the right - then I would think you have one from the early batch and need a new replacement. I would think that most stores have sold out of the first batch but perhaps not, so I would continue to work with Corsair directly and they will get you one of the new ones.

I'm sure if you wait until business hours tomorrow there will be more assistance forthcoming - Corsair will do right by you. What country do you live in?

I'll check back later - I have to run across town briefly...

UK.

When we last spoke they wanted me to pay return shipping to Norway or somewhere stupid - for an RMA which is their fault!

I'm not even sure that's legal.
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