GhostWorks Posted November 24, 2020 Share Posted November 24, 2020 Just bought 2 x 64 GB kits ( CMT64GX4M4C3200C16W ) and one LED is in a different colour than the rest , hope its a firmware or software issue and will be resolved soon Link to comment Share on other sites More sharing options...
shadowht Posted November 26, 2020 Share Posted November 26, 2020 (edited) same problem here, one led ****ed up, its precisely the red color not lighting up, CMT32GX4M2C3200C16 this one: Edited November 26, 2020 by shadowht Link to comment Share on other sites More sharing options...
jsarver Posted November 28, 2020 Share Posted November 28, 2020 Same thing here with 4 sticks of 3600cl16. One led will only show blue when set to static white. Honestly this is terrible product support. A known issue for a year with no fix, no recall, no pause on sales while issue is fixed. Highest end ram you sell and this is what we get? Link to comment Share on other sites More sharing options...
swarfega Posted November 28, 2020 Share Posted November 28, 2020 The ram it self performs well, I hope there is a fix for this via iCue and it would be nice to know if someone is working on this issue. Link to comment Share on other sites More sharing options...
LosBlancos Posted November 28, 2020 Share Posted November 28, 2020 Same problem. I picked up the CMT32GX4M4Z3200C16 about a month ago or so. It was working fine, but now the bottom LED on one of the sticks is a different color. I tried updating the firmware in icue, reinstalling icue and switching RAM slots, but did not fix the issue. I'm so disappointed as this is a near 5 grand build and it is a thorn in my eye. Come on Corsair, give us an update on this fix. Is it a hardware or a software issue? Link to comment Share on other sites More sharing options...
jsarver Posted December 2, 2020 Share Posted December 2, 2020 Radio silence on this it appears. Link to comment Share on other sites More sharing options...
shadowht Posted December 3, 2020 Share Posted December 3, 2020 (edited) Mine just fixed by itself, I was playing a game, looked to the right and instead of green, it was yellow like it was suposed to be, from nothing. wtf? So it MUST be something wrong with icue? edit: nvm, I looked to my right again and its green once more, lmfao, it was fixed for like 10 mins, amazing Edited December 3, 2020 by shadowht Link to comment Share on other sites More sharing options...
swarfega Posted December 4, 2020 Share Posted December 4, 2020 Managed to get my fault ram replaced via Amazon. All working again. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted December 5, 2020 Corsair Employee Share Posted December 5, 2020 We're still looking into this right now, and don't have an update at this time. If you are experiencing LED issues and outside of the retailer return window, you can have the kit RMA'd through our support team: https://support.corsair.com/ Once we have an update, we'll pass the information along to all of you. Link to comment Share on other sites More sharing options...
flacoboy0 Posted December 5, 2020 Share Posted December 5, 2020 Hello everyone, another person here with the same issue. While we wait for Corsair to fix this issue here is my situation. Running CMT64GX4M8C3200C16 something very odd, the icue has an option for 7 colors, one led like everyone else is not working with 4 colors: Red, Gold, Pink, White, but works properly with the other 3 colors. Link to comment Share on other sites More sharing options...
SimoneNL Posted December 5, 2020 Share Posted December 5, 2020 (edited) I got CMT32GX4M4C3600C18W last week and I installed them a few days ago. I immediately noticed that the DIMM that is most to the right had a pinkish hue when the RAM was set to white. But it didn't bother me that much. Today I noticed that the lowest LED on the most right DIMM is light blue when the RAM is set to white. So it seems like I have the issue that all the other people here have. It only started happening today, I'm sure it was the normal color yesterday. I don't really want to trade in the RAM for a new set because I don't know if I will get the Samsung B-die version again then. I just tested with a few colors. Red, blue, green, pink all look the same on all DIMMS. When I try yellow, the DIMM to the right is more orange looking and the lowest LED is green. It's strange that some colors are working correctly and some aren't. Edited December 5, 2020 by SimoneNL Link to comment Share on other sites More sharing options...
Soulshot96 Posted December 7, 2020 Share Posted December 7, 2020 Issue just popped up on my brand new 64GB 4x16 3600C16 kit...second stick from the left second LED from the bottom. Already have an RMA open for some LL120 LED issues and now this...super disappointing. Link to comment Share on other sites More sharing options...
Soulshot96 Posted December 7, 2020 Share Posted December 7, 2020 (edited) Just tried moving the stick to another slot...still happens to that stick and that specific LED. Even if I get this replaced I'm not sure I can trust these sticks long term, and one LED failure literally ruins the look of some already kinda grossly overpriced RAM... Edit: after playing with it some more, it would appear the red LED in that square has lost like 75% of its brightness and cannot mix colors accurately now. Seems like a hardware issue which is just fantastic. Edited December 7, 2020 by Soulshot96 Link to comment Share on other sites More sharing options...
Soulshot96 Posted December 7, 2020 Share Posted December 7, 2020 Final update from me for now...pushing on the bloody LED fixes it, though it is somewhat picky as playing with it after the fact can make it **** up again. I'm going to monitor it and consider an RMA. Not the build quality I expect from $894 USD RAM though. Link to comment Share on other sites More sharing options...
shadowht Posted December 7, 2020 Share Posted December 7, 2020 Final update from me for now...pushing on the bloody LED fixes it, though it is somewhat picky as playing with it after the fact can make it **** up again. I'm going to monitor it and consider an RMA. Not the build quality I expect from $894 USD RAM though. problems is, rma doesnt guarantee solving ****, a lot of people in this thread are already at the third rma and still with the same problem Link to comment Share on other sites More sharing options...
Soulshot96 Posted December 7, 2020 Share Posted December 7, 2020 Yep, that's why I'm tempted to just sit on these unless the issue gets worse. Everything is still working now after pushing on it lmao... So dumb though. Link to comment Share on other sites More sharing options...
Soulshot96 Posted December 7, 2020 Share Posted December 7, 2020 Definitely going to keep following this though and see what Corsair says about the conclusion of their investigation. Link to comment Share on other sites More sharing options...
mpalensh Posted December 7, 2020 Share Posted December 7, 2020 Just another chiming in... 2 of the 3 sets of DDR4-4000 plat pro memory I've ordered have had various Red LEDs stop functioning. Very disappointing for this kind of spend! I had 3 kits total, CMT32GX4M2K4000C19. In 1 of the kits, both sticks had red LEDs failed. RMAs that kit, got replacement. Now one of the red LEDs in the new kit has failed. So far one kit is standing strong but I'm watching it like a hawk. Link to comment Share on other sites More sharing options...
flacoboy0 Posted December 7, 2020 Share Posted December 7, 2020 Of course this is a software bug, that's why I'm not even stressing about returning these. What's the point. I'm starting to think that not even Corsair can fix this problem, or am I wrong Corsair? No pressure but clock is ticking. Link to comment Share on other sites More sharing options...
flacoboy0 Posted December 7, 2020 Share Posted December 7, 2020 Have any of you tried these rams with a different software or will it only work with icue? I couldn't make it to work with msi mystic. Let me know what you found. Link to comment Share on other sites More sharing options...
Soulshot96 Posted December 8, 2020 Share Posted December 8, 2020 Of course this is a software bug, that's why I'm not even stressing about returning these. What's the point. I'm starting to think that not even Corsair can fix this problem, or am I wrong Corsair? No pressure but clock is ticking. Mine isn't/wasn't. I pushed on the top of the square that was dim and it brightened right up after 4 hours of software troubleshooting ...clearly a hardware issue in my case. Link to comment Share on other sites More sharing options...
Syranetic Posted December 8, 2020 Share Posted December 8, 2020 (edited) Same issue, extremely expensive memory... is there even a point to going through an RMA? Do they do cross shipping?? EDIT: I can confirm applying PHYSICAL pressure on the LED actually seems to fix it, but is it permanent? Edited December 8, 2020 by Syranetic Link to comment Share on other sites More sharing options...
shadowht Posted December 8, 2020 Share Posted December 8, 2020 yea, I can also confirm, applied a bit of pressure to the led, and it seems fixed now nice one guys! Link to comment Share on other sites More sharing options...
flacoboy0 Posted December 8, 2020 Share Posted December 8, 2020 Me too, but unfortunately in my case is not permanent. After some time it comes back to no light. Good luck on yours. Link to comment Share on other sites More sharing options...
Syranetic Posted December 8, 2020 Share Posted December 8, 2020 Yep! Came back already. If they don't cross ship RMA and it's likely to have the same issue I won't bother... But I certainly won't buy another kit again. Link to comment Share on other sites More sharing options...
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