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  #1  
Old 03-21-2018, 10:47 AM
FlyByTim FlyByTim is offline
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Default Dark Core RGB SE Mouse Snap/Jump

Hello all,

I am having issues with my Dark Core RGB SE mouse when I updated to v3.08. I get odd mouse snapping. Not often, but it's noticeable. It will jump or snap it's position an inch or two across the monitor as if there was some micro lag.

I updated to this firmware twice. I use a USB 3.0 port on my keyboard so it's close, but not too close to the receiver with little interference. I have a beefy rig i7 6700k, 16 gb DDR4 ram, GTX 1080, so it's not my computer struggling or anything.

It's most noticeable in the game Escape from Tarkov, but I notice it out of the game too.

Anyone else have this issue? Or perhaps a fix?

Thanks!
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  #2  
Old 03-21-2018, 01:08 PM
xMacias xMacias is offline
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It could just be an issue with Radio Frequency Interference. These days there are devices everywhere that emit radio frequencies like a router. You could try moving the receiver closer to your mouse using the extender, or changing which usb port you're using. If it feels especially bad, replugging your receiver should reset which band it's connected on and hopefully find a better one.
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  #3  
Old 03-21-2018, 02:37 PM
FlyByTim FlyByTim is offline
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I should mention that when it was on v0.33, it was fine. Also no new devices have been put near my computer to cause interference.

I wish Corsair would just publish the firmware so I could install that instead.
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  #4  
Old 03-21-2018, 02:40 PM
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Corsair Nick Corsair Nick is offline
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Try changing the USB port on the motherboard for your USB passthrough on the keyboard. We recommend using ports with Intel controllers.
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  #5  
Old 03-24-2018, 04:54 PM
FlyByTim FlyByTim is offline
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Thanks for the suggestion, but I tried all USB ports and it will still jump. Usually jumps to corner of the screen. No freezing or anything, just jumps. So in a game like an FPS, my vision will just turn randomly.

Is there no way to just get the v0.33 download? I had 0 issues with that firmware.
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  #6  
Old 03-25-2018, 01:56 PM
Apophis3 Apophis3 is offline
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Try adjusting your mouse acceleration.
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  #7  
Old 03-25-2018, 06:02 PM
FlyByTim FlyByTim is offline
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I tried that with no luck.

So I think I may have found the issue. I closed CUE. Unfortunately I think CUE is affecting it. Hasn't jumped yet with CUE closed.
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  #8  
Old 03-26-2018, 10:07 AM
FlyByTim FlyByTim is offline
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Update. Nope, still happens. Seems less often, but could just be placebo.

Corsair, please just upload v0.33
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  #9  
Old 03-26-2018, 02:05 PM
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You'll need to contact our Technical Support staff to obtain a different firmware version.

https://support.corsair.com/
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  #10  
Old 04-12-2018, 04:58 AM
DaveFace DaveFace is offline
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Registered here to follow this issue, I'm having the exact same problem every couple of minutes. And I'm noticing it using Windows normally, not just in games.

The wireless receiver is positioned on the desk in front of it, if it was any closer it would basically be a wired mouse. Firmware says it's v3.08. Is there a fix incoming for this?
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  #11  
Old 04-12-2018, 10:57 AM
PEneoark PEneoark is offline
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Also curious about this myself. It's happening to me wireless and wired.
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  #12  
Old 04-20-2018, 10:01 PM
DaveFace DaveFace is offline
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Quote:
Originally Posted by PEneoark View Post
Also curious about this myself. It's happening to me wireless and wired.
I think it stopped for me when it was wired, as I think it switches from the wireless protocol at that point. Can't check as I hit a dead end with support and decided to return it. Shame as I liked the ergonomics of the mouse, but the wireless performance is rubbish.
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  #13  
Old 04-25-2018, 11:57 AM
Zephyrus87 Zephyrus87 is offline
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Same here, this is the issue I have tried to explain in the topic I started early today.
So far I've noticed only in wireless mode (the dongle is in my k95 near the mice, but I have also tried to plug it directly into the case).
It accours every 5-10 minutes, more noticeable in games, but I can spot it also in normal use such as web browsing.
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  #14  
Old 05-27-2018, 08:55 AM
mce076 mce076 is offline
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glitch warping mouse pointer is a feature is it not? seems to so reliably do it that you'd have to be blind to miss that during product testing.. i get it all the time, tried everything, every port, ever position etc and it doesnt matter
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  #15  
Old 05-28-2018, 01:26 PM
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This issue happens when there is interference with the wifi signal. If you live in a wifi congested area you might want to consider non-wireless mice or plug in the Dark Core.

Try replugging the wireless dongle sometimes this helps.
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